I am surprised they haven't been shut down by the BBB or some govt agency by now. Stay away from them at all costs.
I made the mistake of the year by returning to American Home Shield. Year ago I had purchase their most expensive coverage and my 1st claim 12 months into the contract they denied due o some very very technical BS reason. I canceled it and lost $550 in 1-year dues. Two months ago I returned to them thinking that they might have improved since then.
My AC Compressor works on & off due to bad and very loud bearings. The tech came in and advised that I need a new compressor. A very common repair issue you would think for sure it'd be covered. Guess what, they denied the claim, listen to this, because it is not cooling off all the time and I would have to wait months maybe years in humid and hot Houston summers and live with a a 1/2 working ac unit until it completely breaks down for the to approve the claim.
Not only that, some cooling lines are only 25% dirty "which is a completely unrelated issue to why the compressor doesn't come on" has to to further be cleaned before they can approve replacing it as well.
Unbelievable. It goes without saying, I called AHS to cancel my contract and after being put on hold for nearly an hour and going through 3 different levels of nonprofessionals I finally was able to cancel my contract and lost $84 for the nearly 2 months that I had them plus the $60 service charge I had to pay the ac repair person.