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This company is horrible. I've been dealing with them for 2 years.

I recently bought a condo with an older HVAC system and water heater. I specifically got a AHS warranty as they were the only company I could find that would do a "full replacement". Which was a total joke. They put band-aids on my HVAC and water heater until it finally failed and could not be revived.

They found every loophole possible to keep from replacing the water heater. They can't come and install a new water heater because the one I currently have is not the correct water heater for my furnace. So they are willing to give me a CIL (cash in lieu) of to go buy another water heater and have it installed. Their CIL was $600.

Please tell me where you can buy a gas water heater, get the city permit, pay a plumber to completely install it, for $600 in Virginia Beach, Virginia. Not to mention, the furnace they had been putting band-aids on in the past, is all the sudden not covered, because the wrong water heater was hooked up to it to start with. Don't waste your money.

Save your monthly premium and your $75.00 service call. I had the best, complete, coverage, and it still sucked!

Reason of review: Poor customer service.

Monetary Loss: $1580.

Preferred solution: Full refund.

American Home Shield Cons: Will find a way not to pay.

Store Location: 889 Ridge Lake Blvd, Memphis, TN 38120, USA

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