I requested HVAC service in early March, 2019 and the repair company responded quickly, I paid $75.00 for the service call.
The technician diagnosed the problem as a bad condenser and said that they could replace the part. and that our share, after the $1,700 discount from the repair facility to AHS, would be $1,130.00. (this includes $1000.00 for 9 pounds of refrigerant.
Another representative, (I suppose the manager or owner), of the service company called to try to convince me to replace the whole system and to send the paid invoice to AHS for to get whatever reimbursement that I qualified for under AHS's Enhanced Plan. I agree that the whole system should be replaced and contend that AHS should pay for a substantial amount of the replacement.
I found out from AHS that they would reimburse an insulting $313.00. We have been customers of AHS for many years and have used them for a few minor repair issues, (things that I could have repaired myself had I the time), paying $75.00 for each call.
Per our Enhanced Plan, "Available Upon Payment Of Additional Contract Fee" (Appliance Note: "AHS will pay up to three thousand dollars, ($3,000) per Covered Item malfunction for access, diagnosis, and repair/replacement of any covered Appliance." (section F-Paragraph 1. "Air Conditioning/Cooler", Note "Coverage available on heating and cooling systems not exceeding a five (5) ton capacity and designed for residential application, (Our system is 3.5 ton).
Product or Service Mentioned: American Home Shield Homeowners Policy Claim.
Reason of review: Not as described/ advertised.
Monetary Loss: $6000.
Preferred solution: Pay fairly to completly fix the problem, per Contract F.1.
American Home Shield Cons: No resolution to issue.
Location: 860 Ridge Lake Blvd, Memphis, TN 38120