Houston, Texas
Not resolved

AHS rejected our repair request because according to them it is not a covered malfunction, then the next day we get another letter rejecting the same repair request for a different reason, when we purchased the AHS warranty it was specifically because they represented themselves as covering the kind of repairs we have requested.Of course they say that they will continue to cover the particular items once we repair or replace them ourselves.

I've known thieves and robbers with more character and morality.

So I get to pay for AHS warranty AND a new microwave, dishwasher, and pool heater.I would NEVER have bought the AHS warranty but the realtor insisted it would protect us regarding any concerns we had about the appliances and HVAC systems.

PLEASE DO NOT RECOMMEND this lousy company to anyone if you are in the real estate business in any way.

Review about: Repair Request.

Review #450647 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $6000
Preferred solution Not specified

Had an Experience with American Home Shield?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
AHS Customer Service Rep
Memphis, Tennessee, United States #910315
AHS Contract Disclaimer: "Service requests are subject to a fee for each trade call. Some exclusions and limitations apply."
just had to comment on this! four years ago i started working for ahs. They wrongfully termed me! however im not here to bash them. I seen your type of claims often. now i can say that over the last two years they have slowly found a reason to get rid of any employee w/ good service skills, any employee trying to help the customer and any employee who made too much money. I was top 20 in service and did my best every day. AHS now operates on a stacked ranking between the service employees that only allow them so much time on each call. They are so scared of being fired that they dont or cant help. Also, they have replaced seasoned reps w/ temps or new hires through temp services that arent being paid hardly anything. They have went down hill as a company for sure. I am sorry this happened to you. I can assure you ahs made sure the contract terms are written and done so to only protect ahs not the customer! I am sorry.

You May Also Like

"Reported forced air heating not working January 11, 2017. As of February 2, All Systems, contractor sent by AHS had not gotten authorization or the replacement unit shipped to replace..." Read more
"Good luck! We had a pipe in our kitchen DISINTEGRATE this morning and were told that there is no need for an expedited service call because there's not an active..." Read more
"If you are considering buying a home warranty policy from AHS, you really need to have an attorney review the contract. What YOU think it says in black and white,..." Read more
"I call AHS today amd was on hold almost am hours. This is unacceptable for this type of customer service. I have an issue with my electrical unit that keep..." Read more
"You buy 1 thing but seller ship something else. Waste of time and money. Picture 1 is the item from the listing. Picture 2 is what the seller sent. Sent..." Read more
"I hired this lady she scammed me out of my money, stole items from my home now she's harrassing me. She's since changed her name to Tonya WINGER she is..." Read more
"My husband got me a beautiful auqamarine chocolate diamond ring for christmas 2016..sent it out to get sized..3 weeks later got it back and noticed the bottom of the band..." Read more
"#FORESTRIVER CHECK OUT THIS WORKMAN SHIP BY FOREST RIVER. We own a 2013 Vibe by FOREST RIVER. We are very picky on our unit and keep maintenance up to a..." Read more