I tried to get a supervisor, since the agent could not answer the question on my policy. I waited for a bit, but none ever came on the phone.
Another day, tried again, and after getting thru the computer robot, did get another agent, and asked for a supervisor. There was a 5 min hold, so I hung up to try later. Tried several more times and only busy signals. Finally did get thru and a recording said it was a 15 minute wait time just for an agent.
Have to try another day. I have a life outside American Home Sheild waits times.
Product or Service Mentioned: American Home Shield Warranty.