Sacramento, California
Not resolved
1 comment

I tried to get a supervisor, since the agent could not answer the question on my policy. I waited for a bit, but none ever came on the phone.

Another day, tried again, and after getting thru the computer robot, did get another agent, and asked for a supervisor. There was a 5 min hold, so I hung up to try later. Tried several more times and only busy signals. Finally did get thru and a recording said it was a 15 minute wait time just for an agent.

Have to try another day. I have a life outside American Home Sheild waits times.

Product or Service Mentioned: American Home Shield Warranty.

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Anonymous
#313697

All the warranty companies are getting slammed due to the extreme heat everywhere. I was on hold for 23 minutes the other day.

Just put it on speaker and wait!!

They had a contractor come out and replace my condenser. that to me was worth a 23 minute wait!!

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