WARNING TO AHS CLIENTS AND POTENTIAL CLIENTS!!!!
I have been a loyal customer of American Home Shield for 3 years. During that time I occasionally needed minor repairs and AHS performed satisfactorily. Their billing department was always somewhat unreliable but I didn't want to change to another company so I endured their lack of organization.
HOWEVER, my insurance needs changed a few months ago and I no longer required the services of AHS. I called AHS on 4/14/2015 and placed the request to cancel my policy effective 4/26/15. I was assured by their representative "Zeek" that the contract would be cancelled and I would no longer be billed, and he said someone would follow up with me.
HERE ARE THE RESULTS TO DATE:
1.) AHS has continued to bill me via my credit card they have on file.
2.) No one from AHS ever followed up with me.
3.) I called them on 2 occasions to try to speak with someone but was put on hold for more than 45 minutes each time. I finally hung up both times. 4.) I emailed AHS through their "Contact Us" tab on their website 10 days ago and asked them to stop billing me and to please credit my credit card account with the additional billing they collected.
5.) AHS HAS NOT RESPONDED TO MY EMAIL.
6.) I called them again today and was immediately put into their "all representatives are busy" quagmire.
1.) The term "Customer Service" at AHS is an oxymoron.
2.)I hope they will credit my account with the extra payment they have collected.
Reason of review: Problems with payment.
Monetary Loss: $51.
Preferred solution: Full refund.
American Home Shield Cons: No communication from supervisor, Not honoring their contract, Taking my hard earned money.