American Home Shield - AHS is a rip-off!! AHS drags its feet everytime they need to pay out. We have had them for 16 years and spent over $10,000 in premiums. They avoid paying as long as they can hoping you will go away!
Our heater went out the first of January. We tried to fix it unsuccessfully and finally on Jan 9th contacted AHS.
Our local contractor called us 2 days later and came out on the 16th. They informed us that we needed a new heater. They let AHS know this on the 18th and we are still not approved by AHS to get a new heater. Keep in mind its the middle of winter and snowing.
We are freezing to death. We have space heaters that inadequately heat the home. I am on hold again. I was disconnected from AHS after sitting for 26 minutes the first time.
I am now on hold again.
Everytime I call it takes an hour. They are the most disgusting company I have ever had a relationship with, and I look forward to cancelling my insurance with them!!!
Product or Service Mentioned: American Home Shield Home Warranty.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
Location: 6399 Shelby Oaks Dr, Memphis, TN 38134, USA
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