Our heater went out the first of January. We tried to fix it unsuccessfully and finally on Jan 9th contacted AHS.

Our local contractor called us 2 days later and came out on the 16th. They informed us that we needed a new heater. They let AHS know this on the 18th and we are still not approved by AHS to get a new heater. Keep in mind its the middle of winter and snowing.

We are freezing to death. We have space heaters that inadequately heat the home. I am on hold again. I was disconnected from AHS after sitting for 26 minutes the first time.

I am now on hold again.

Everytime I call it takes an hour. They are the most disgusting company I have ever had a relationship with, and I look forward to cancelling my insurance with them!!!

Product or Service Mentioned: American Home Shield Home Warranty.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Location: 6399 Shelby Oaks Dr, Memphis, TN 38134, USA

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