Garland, Texas

called AHS due to water coming out of the discharge copper pipe on my patio. AHS replaced our Hot Water Heater 1 year ago.

Same plumbing company who installed our Hot Water Heater was dispatched out to our home. Less than 5 minutes on site, he finds that there is sentiment build up in the copper pipe they installed when they installed my Hot Water Heater. AHS refused to cover this repair, payment for visit was collected, then told additional $155 to repair / replace pipe...but plumbing company did not have the parts. We paid a lot of $$ one year ago to have our Hot Water Heater to be replaced.

Been a customer with AHS for over 25+ years, and customer service rep did not care. Service continues to be worse year after year!

Reason of review: poor customer service, warranty issue, bad quality.

Monetary Loss: $155.

American Home Shield Cons: Not being problem solvers.

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