On 12 June, I called in A/C repair for my small unit upstairs. 60 days later my A/C is still not cooling up stairs adequately.
AHS has accommodated me with around 7 contractors out to fix the system. AHS has strict control of the contractors they send to repair. When I spoke the AHS representative, she said she did not see all reports I recalled. I could not be more disappointed and appalled with deceptive business practices.
I asked to receive a copy of all the contractor service calls out to my home and the representative informed me I could not receive what they see in their system because it is read only. They will apply patches but fight diigently not to replace your applicance when required. They wont provide any documentation in writing.
You will have to take them to court. Get individual contract estimates and file a claim in court as soon as possible.