I originally posted this as a response in another thread, but now think it deserves it's own thread.
Written by Rodney, on 12-10-2010 12:10
Called for dishwasher svc on 9/25, tech shows on 9/30 and finds *** melted through the bottom of the shell then determines no replacement part is available anymore and tells me AHS rep should call. Well, 2 wks and 5 phone calls later, 7 employees in the loop, 2 are supervisors, not one has ever called me back despite promises to do so. Each of my 5 calls was met with the same response: won't give me anyone's email address, won't give me anyone's direct number, don't have any info on what to do next but 'someone' will call you. For this 'privilege' I got to pay $460 for the contract and $60 for the svc call. $520 for AHS ~ zero satisfaction for me.
Had I known ahead of time this was a Servicemaster company I would not have bought through them. I had a fraudulent billing problem with Chemlawn/Trugreen several years ago where they billed me for lawn treatments in advance. Crabgrass took over my lawn after Chemlawn treated it for one full season.
Run away screaming from any Servicemaster subsidiary.