I am writing this report because of a huge complain regarding AHS. They always find a way to not to pay you.
I had a service call for my HVAC system at the week of May 4th, 2009. Their company AHS assigned Four Seasons Heating and Air Conditioning (703-608-1876) to address the problem. He came and created a report stating that the compressor in condenser unit was damaged due to *** whacker. So AHS called me stating that my AC Unit was not covered because of this outsider damage by lawn mower.
I disputed this decision and filed it online. It was clear to me that had nothing to do with this problem. AHS called me again and stating that they will assign some other company to take a look at it. If the report was same, that I would pay another $60.00 for service call, otherwise AHS will pay for it instead.
United AirTemp came and looked at it on Friday May 8th. I talked to their representative and he said clearly that *** cutter has nothing to do with this damage and it is an old unit and because of its age, compressor went bad. Therefore they told me that they would not charge me $60.00 service fee. On the same day, I received a phone call from AHS stating that second company had made the same statement as first company and my unit was not covered again.
I asked for a written report from AHS proving this assessment, but they said there was no report, this was verbal phone call statement between AHS and United Air Temp. In the same day, I talked to the mechanic from United Air Temp. telling me clearly the unit went bad because of its age, and AHS telling me differently. I will have my mechanical service contractor to do the repair at my own cost.
If I don't get full reimbursement from AHS on this repair, I will not only cancel my two policies with you, but also look for my rights legally.
They do not have little respect to what they do. This has happened before but this time I will not let this go.
Product or Service Mentioned: American Home Shield Warranty.