Maybe American Home Shield used to be a legitimate company but they have decided to go in a different direction. My refrigerator stopped working, since I pay $85 monthly for the service, I called for service which was scheduled for more than 1 week away in spite of the fact that everyone knows you cant live without a refrigerator.
6 weeks and 4 repair visits later the company suggest the the refrigerator be replaced. American Home Shield rejects the suggestion and insisted that another repair attempt be made. Pleading falls on deaf ears. The associates on the phone are only concerned about a good survey at the end of the call so they will tell you anything.
I cannot buy any perishables, I had to cancel my Memorial Day gathering because of this.
I am at the point that if they give me all the monthly $85 I have been paying back I will walk away. The warranty is bogus.
User's recommendation: Do not buy this warranty.
Preferred solution: Deliver product or service ordered.
Location: Livingston, New Jersey
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