We purchased our first home in April and our realtor provided one year of American Home Shield Home Warranty. He opted for the "plus" package, I believe because the air conditioning units would be covered as well. Well, last week our dishwasher started leaving a crazy thick residue on everything on the bottom rack and it wasn't draining properly. So we used the online tool to request a service check on the dishwasher. We received a prompt phone call and had someone there within 2 hours of our filing a request.
The serviceman arrives, actually asks us to leave him alone and within 15 minutes tells us that the dishwasher is draining fine, just a little slowly and that it needs a new pump. Fast forward two days and AHS calls and leaves a message that the repair will not be covered because we abused the dishwasher by putting food in it so they won't repair.
We didn't put food in, but if that is the way they are going to play, ok. So we pull the manual for the dishwasher which describes in detail the system installed in the dishwasher for dealing with food particles, naming items like fruit seeds, egg shells and other things. So we call AHS to tell them that if they are stating misuse due to food items being in the dishwasher, Whirlpool states that the appliance is meant to have food in it. Three hours on the phone, they cut us off because they are closing and finally tell us that if the repair guy will change his statement they will reconsider. So, we have to call the repair guy who is PISSED that we are calling him and tells us that if AHS wants to say that they will call him. Still unresolved. At this point, I want my $60 fee back and I'll just never call them again. What a waste!!!