African homeshield is a joke, they came to fix my a.c. unit June 26 and only added freon it was $100 service call and then $450 to add the freon.
It is August 12 and my a.c unit is down again and they told me I would have to pay another$100 service call for them to come back out, and I have to pay that because it's been over 30 days and they can't do a recall after 30 days.
So im like you telling me I have to hope what yall came to fix stop working within 30 so that you can come back without me paying the 100 dollars that makes no sense, and it's for the same a.c unit. I asked do they have exceptions because im only two weeks from that 30 days and they told me no, so that's horrible customer service if you askme, me from
User's recommendation: Don't get home shield seems like a scam on a larger scale.
Product or Service Mentioned: American Home Shield Warranty.
Preferred solution: Send a tech to come look at my unit without me having to pay service fee .
American Home Shield Pros: Z e r o.
American Home Shield Cons: Customer service has gotten terrible.
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