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I am so unhappy with this company company. I will be looking for a new place to get my services

I call and tell them that my AC has a burning smell and stop working

They put in a request and tell me they cant come for two days.... i tell them that i have a small child at home and nowhere to go

And its way too hot to have my child in the house with no air. Im being told it has to be 105 degrees in order to qualify to have my request expedited.... thats the dumbest thing I’ve heard. Its 80 degrees in the house even when i leave the air running all day so i can imagine this being broken all day how hot it would be. But yet this company say its policy and its nothing they can do. You get my money every month and now the time i need you i have to wait.. its texas dammit its hot... don’t tell me its nothing u can do... you got people dying from heat related issues every summer and u don’t care that my baby will be suffering in this HOT HOUSE,


Product or Service Mentioned: Air Conditioner Repair.

Reason of review: Poor customer service.

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