Be aware: When a snake got in my Outside A/C unit, they would not pay for the damage (it shorted out the circuit board) because it wasn't "normal wear & tear). With that argument, no appliance problems can be considered "normal wear & tear".
Be aware that they will do anything not to pay for appliance failure.
This was obvious a problem with something like the seals around the electrical or other connections. How else could a snake get in?
I am very upset with their refusal to pay for my loss of service and have dropped them after making way too many payments without ever needing to apply for help.
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: Deliver product or service ordered.
American Home Shield Cons: Not honoring the warranty, Considering a snake a rodent.