American Home Shield
Reviews and Complaints
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Verified ReviewerWaiting since January 2021 for repair of dishwasher.
Preferred solution: Deliver product or service ordered
NO SERVICE
- Non responsive
Preferred solution: I will call a plumber and they can pay the limit on the policy
User's recommendation: If you are offered this when you buy a home just take the money.
Dryer not fixed after 2 months
User's recommendation: Avoid AHS they have a bad customer care service based outside US
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAgreement 27096****
Preferred solution: Agreement situation retified
Service provide not in accordance with the Contract Agreement
User's recommendation: "DO NOT ENTER INTO AN AGREEMENT WITH THIS COMPANY!" IF YOU CHOOSE TO DISREGARD THIS WARNING, YOU WILL BE SORRY!!!!!!
Your failed to take care of buisness
User's recommendation: Do business with another company. American Home Shield is Pathetic
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClaim unresolved
- It is nice to have the warranty on the house
- Difficult to deal with
Preferred solution: Let the company propose a solution
Class Action Suit
I have been a loyal customer of AHS for over 15 years. I am a single woman and kept the insurance after I purchased my current home.
While there have been a few large ticket items that they finally acquiesced to replace- overall all the complaints that customers have made over time remain the same. No customer service, poor reliability, no accountability for their service providers and breach of contract. I am writing this post on Oct. 30, 2017 as I believe the only way to make the thousands, if not tens of thousands of complaints heard is through a serious, class-action suit against Service Master, the corporation that now owns AHS.
This is fraud, beach of contract, false advertising and misfeasance. To make this real, I would need *** Consumers to sign up before being able to retain a law firm to represent this suit.
Please post your support or recommend another way to initiate this class action. Thank you.
- Hold time was greater than 30 minutes to talk to a person
- Dishonest contractors
- Lack of qualified service contractors
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Richmond, VirginiaDissatisfied because my hot water tank has not been repaired for the last six days.
To whom it may concern: My name is Aman Arsad and I'm a 100% disabled veteran . I writing this email because I am a very unhappy customer.
I made a service call request on Tuesday night 12 January 2021 and explained that my hot water gets cold as soon as the water runs for a while. I told them that Patriate Plumbers was not a reputable company and I ask AHS to send me someone other than them . I checked to see if the burner was working and I discovered that the pilot light was the only flame that I could see. It's been three days and I still have not gotten my problem resolved.
AHS sent me and email explaining that some sort of modification must be need to fix the control valve. The tank is almost 20 years old. I received a call from Patriate Plumbing stating today that an additional charge of $185.00 for a gas line that does not cost that much, is required and they still have to order the valve switch. I have had some bad experiences with Patriate Plumbing in the past and their rating and reviews are below standards.
I was told that I must wait another 24 hours before someone will contact me concerning this issue. I don't think its fair that Patriate Plumber would charge and additional $ 185.00 for short gas line and call it a modification. This tank is on its last leg and needs to me replaced. I don't want Patriate Plumber ever at my home again!
I hope this issue gets resolved soon because I have not had hot water that last long in my home because the pilot flame is the only thing heating water. I should not have to wait 4 or more days to have this problem resolved. Today is Friday and I was told that someone would contact me within 24hrs. I will wait until tomorrow to hear from someone.
I have two homes that AHS has covered and I would not like to lose your business, because my issues with my hot water tank has not been repaired. I am very disappointed with the service that I received from AHS and especially the " Plumber" that was sent to my house. He did not appear to be technically proficient and could not tell me when would my problem be fixed. He said it would take a few days for a part to be ordered.
I am willing to bet you if another plumber was to come out the he would suggest replacing the tank. I am concerned because the pilot light is the only flame burning and hopefully it does not crack the tank.
The technician should have told me something concerning the pilot light being on because it's not heating like it should. Hopefully this does not cause further damage.
I really hope someone contacts me and gets this resolved!!
Sincerely Dissatisfied
Aman Arsad
908 Doewood Lane
Newport News
Virginia
23608
(757) 890 -**** home
(757) 713-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion of service denial
- Try to get a tech out right away
- Customer service and refusal to let talk to necessary people
Preferred solution: do what your contract says you will do, fix my heating system
User's recommendation: good luck
Login issues
- Absolutely no pros
- Calls are routed to a 3rd world country
Preferred solution: Let the company propose a solution
User's recommendation: Contact some organization and seek help with your issue and if that doesn’t work start filing complaints with everyone all across the board because the pen is always mightier than the sword.
To prevent others to sign up for this "home warranty" service.
I made a service request on December 16, 2020 for my furnace. A repair person came from Qualified Heating &;;;;;;;;;;;;; Air in Cedartown, GA and after a few minutes told me my unit needed parts.
Finally, on December 28, 2020, the same repair person called and stated that they couldn't find parts for the furnace because of its age. He went on to tell me that I would hear from the customer service department at American Home Shield, and they would apply $1,500 to obtain a new unit. It is now February 17, 2021, and after many calls to the service desk at American Home Shield, I have no working furnace, I am elderly, and am freezing to death. I try calling Qualified Heating & Air - I get a voicemail box that is full.
I've made numerous calls to American Home Shield customer service, and every agent I speak with looks up my contract number 2368**** and tells me they understand the problem, and say they are going to "take care" of me. They promise to contact their supervisor and report my complaint, and even say they will call me the next day to tell me what the next steps will be - however - no one calls me back. This nonsense has gone on for too long - meanwhile, I keep paying the monthly fee of $44.99, in hopes that someone will help me purchase a new unit with the $1,500 allowance I am entitled to receive. DO NOT SIGN UP WITH AMERICAN HOME SHIELD.
They are a scam...and so is Qualified Heating & Air - Their Better Business Bureau summary says they've been around since 2007, have 2 employees, and annual revenue is $94,000.00. SCAM.
- Whole operation is a con
- Terrible customer service and subpar contractors
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWater Heater
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor service, fraud
Well, this evening "Ron" called from American Home Shield. When I answered the phone, he was still talking with what I assume was his coworker laughing about another customer and didn't realize I was on the phone. When I continued to say "HELLO", repeatedly, Ron said,...
I need a simple hose put on a GE washing machine. It has taken over a month and still not fixed.
I have been charged $100 twice and refused a refund for the overpayment - first it was being processed Sept 30, then being processed Oct 15 sill Oct 20 no refund.
There is no way to speak to anyone in this company beyond the entry level call center person. They refuse to let you speak to their supervisor. If you can get them to stop repeating the same information over and over long enough to tell them you want to know how to file a complaint, you are told "let me transfer you to our escalation dept". Where upon you are put in phone orbit until it disconnects or you are told they are sooo busy they will call you or email you back - neither of which happens.
So I suppose we have a company too broke to refund $100 and still no fixed washer 30 days later.
I just keep bailing the water out as it spews through the hole in the old hose hoping it doesn't totally fail and spew all over the room. Otherwise I would have a month's worth of laundry piled up - extreme sanitary issue - and mold all over the place. I am disabled and cannot take the laundry out to do and HEY isn't that why I bought the warranty?
SO I COULD GET STUFF FIXED??
IS THERE EVER A RESPONSE FROM AMERICAN HOME SHIELD?? MY CONTRACT NUMBER IS 28577****
PAY RECORD:
Pending payments will appear in Payment History within 24 hours.
Monthly Auto PayPaid10/5/20$50.82
One Time PaymentPaid10/2/20$100.00
One Time PaymentPaid9/27/20$100.00
One Time Payment 9/25/20$100.00
One Time Payment 9/25/20$100.00
LISA SIMPSON KENTUCKY
- Use to be responsive
- No supervisors to talk to
- Not honoring the warranty
- Poor service from contractors
Preferred solution: refund of overpayment washer fixed/replaced immediately
User's recommendation: DO NOT BUT
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Lawrenceville, GeorgiaPoor customer service and below average contractors
Preferred solution: Let the company propose a solution
User's recommendation: Try another company with better customer service
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Take them to small claims court and ask for double for your trouble
im in please
Same as everyone else. Terrible customer service.
Called about my washer (its a laundry center-one piece) in April. Now end of September and still not fixed!!!!
These guys are horrible. DO NOT USE THEM!!! BUYER BEWARE
I’m in too! This company is beyond unethical! They cost my 19,261.00
I"m in.... This is a Very Sorry and poorly run Company..
My husband and I hired American Home Shield last year with them on our side we had a false sense of security during these trying times. AHS was on the side of the consumer.
Although, they were fine with repairing small jobs but when it comes to the large ticket items such AC units. American Home Shields are crocks. We called AHS to have our AC service. AHS was more than happy to take our money.
However, when it came time for they to step up to plate and do what was excepted with could be more angry, deceived and disappointed by there lack service and dishonest. They had a service provider come out to service our unit and he told us the AC needed replacing and even sent a quote of $5K. What we didn't know, that same service provider sent a work order to fix the unit which can't because parts are no longer available. So, when we finally connect with AHS (which was easy) we was told that our claim was denied.
No written communication was given regarding the information given by the service provider, no information from AHS nor written communication regarding the outcome to the service evaluation. If American Home Shield was a virus it would be considered COVID-19 virus.
This is a copy of my same experience with them over our AC!
Everyone seems to have the exact same issues with them. How do they stay in business?
Our situation is like everyone else's-broken appliance for over a month, no resolution, no customer service, no communication, no escalation to supervisors and lots and lots and lots of stress and inconvenience! Been a policy holder for over 10 years.
This is the last! I want to sue the heck out of them!
Please sign me up.. they have refused to accept the responsibility for inept contractors as well as delayed repairs on both a refrigerator and air conditioner x2 at least and we have health conditions that require AC and our refrigerator to work..
poor customer service, refusal to have a supervisor call me back timely due to poor and different information being provided by reps and loss of food and jeopardizing my sons insulin supply because of our refrigerator failing. Two contractors that still could not repair the fridge after over a week. Stil waiting to hear from a supervisor and contractor to repair our fridge as I write this.. the last time I spoke with them last evening I was informed I have until 2 pm today to hear from someone after I was told earlier in the day to call within 4 hours from the initial call if I didn’t hear from the vendor.
When I did that I was basically scolded by the rep because I was so furious that I was getting the opposite information and he was not happy with my aggressiveness. Also we have had our microwave now repaired x5 times x 75.00 copays each time = $375.00 a decent NEW microwave.. not to mention the face we have not had a functioning microwave each time we report it for about a week.. HUGE inconvenience in a house full of boys.
Please count me in.. I would love to be a class action representative as well.