American Home Shield Reviews

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Followup

Still haven't heard back from this company I will certainly tell everyone i know not to use them. This have been the worst company i have ever worked with in my 60 yrs on this planet. Any company that does not give you a way to dispute or correct an issue is a scam.
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ID
#2907010 Review #2907010 is a subjective opinion of poster.
Location
San Tan Valley, Arizona
New Reviewer

Long waits for service

I put in a request for air conditioning repair in July when the temperatures were 115-120 degrees. The soonest appointment was a month out. I ended up having it repaired myself and AHS would not reimburse the cost. I am currently without a refrigerator for almost a month. Two service calls later, the fridge is still not fixed. Each time I request to speak to a manager, I am told that one will call me within 24 hours. I put in several requests and have yet to speak to one.

User's recommendation: Pick a different home warranty company.

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ID
#2905780 Review #2905780 is a subjective opinion of poster.
Product
Frigidaire Refrigerator
Cons
  • Long repair waits
  • Cannot speak to people of authority in company
Loss
$2000
Preferred solution
Let the company propose a solution
New Reviewer

Complaint

I reported my fridge broken 8/3. It is still not fixed and I keep getting promised a supervisor will call but no one does

User's recommendation: Don’t join.

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ID
#2903271 Review #2903271 is a subjective opinion of poster.
Pros
  • Nice agents
  • Nice agents but powerless to solve issues
Cons
  • Terrible service
Loss
$1200
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Denial of benefits

They are refusing to pay for my plumbing repair. There is a leak under my house and I now have no water because the plumber sent tried to fix it and now it leaks worse. Plumber needed more parts to fix it and AHS refuses to pay.

User's recommendation: Stop using AHS.

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ID
#2900959 Review #2900959 is a subjective opinion of poster.
Cons
  • Refusal to pay for parts and service i have a leak and no water
  • Dont pay for needed repairs
  • You dont deliver what you promise and no one follows up
Loss
$475
Preferred solution
Pay for my plumbing repair as quoted by Tri County Plumbing.
New Reviewer

Refrigerator repair

A lot of ice is forming in bottom frost free freezer. There are layers of crystal ice above food in bottom freezer
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ID
#2900073 Review #2900073 is a subjective opinion of poster.

No accountability for service reps sent to home

We purchased the plan with our new home. My kitchen range/oven smells like gas while cooking, microwave does not heat or defrost, dishwasher cycle or drain is broken with disgusting water stuck in the bottom. Ive had 2 visits by A&G appliances stating they cannot be fixed, they must be replaced. Yet 5 months later nothing is done!
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ID
#2899199 Review #2899199 is a subjective opinion of poster.
Pros
  • No one will ever help you
  • Failure to provide customer services
  • Contractors like their reimbursement over others
Cons
  • Will not help with contractor they hire
  • Too long of wait on the phone
  • Leaving me out of service for an unknown amount of time

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Verified Reviewer
New Reviewer

Paid for service and received no service

American Home shield does not provide service. They collect the money and either is not covered or they send a repair company that they know they can not fix the problem. I had a experience that the A/C company they have chosen done the damage to my A/C and I made many complaint and the same company that damaged my A/C gave me an estimate of $7,500 to replace the A/C. I only spend $4,000. Another issue that my refrigerator is not working and I been waiting for 20 days so far. No communication what so ever. The American Home Shield collected the fee and sent a wrong company that could not fix the problem and refusing to send another repair company. I will change the American Home Shield this year. K (310)753-****
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ID
#2897389 Review #2897389 is a subjective opinion of poster.
Cons
  • Not a good company
Loss
$4000
Preferred solution
Apology
New Reviewer

AHS owes me a $50 rebate. Only AT&T has worse customer service.

I renewed my policy on May 7, 2021 and was to receive a $50 rebate back to my Visa. The right hand doesn't know what the left is doing and even after numerous phone calls and all sorts of promises from AHS, still no rebate after over 4 months. Next step is filing a complaint with Visa, a letter to Memphis BBB, as well as a letter to AHS headquarters.
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ID
#2897186 Review #2897186 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Pros
  • Policy covers many appliances and home concerns
Preferred solution
The $50 I'm owed credited back to my Visa card.

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Verified Reviewer
New Reviewer

Sorry service

Reported a water leak at my home on 8/27/2021. Contractor was assigned and made a visit to take a look at.the problem.. This contractor contacted AHS and let AHS know they did not handle water leaks in the slab. AHS did not contact me to let me know that another contractor had been assigned on 9/07/2021. I called today, 09/22/2021. Again the second contractor could not handle the job. Apparently AHS never follows up and just drops the ball. I was promised today by an agent at AHS I would be contacted within 2 days. We shall see! Robert Woods, 982 Winleaf Dr., Collierville, TN. 38017

User's recommendation: Buy from another home warranty company.

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ID
#2897058 Review #2897058 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Washing machine repair

Washing machine wont rinse. It is a Maytag circa 1993 and the first repair person I called said it was too old to fix. I dont want a new machine because mine is very simple and has worked beautifully all these years. The reason I bought it was it was supposed to be pretty much maintenance free and it has been until now.
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ID
#2896621 Review #2896621 is a subjective opinion of poster.

Claim was not resolved

I submitted days ago. I have not heard anything, even after being told someone would contact me. Im still waiting for a reimbursement for a claim I submitted back in July.

User's recommendation: I do not recommend this.

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ID
#2895587 Review #2895587 is a subjective opinion of poster.
Location
Oranjestad, Aruba
Cons
  • Asked numerous times to talk to a supervisor been denied
  • Dont live up to their services

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Verified Reviewer
New Reviewer
On August 25th I opened a request for service regarding our heat pump and its inability to maintain the programmed temperature when the outside temperature exceeds 112 degrees here in Arizona. On August 29th Drew from Same Day Air Repair came out to assess the issue...
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ID
#2893993 Review #2893993 is a subjective opinion of poster.
Cons
  • No direct access to customer service
Preferred solution
Information regarding our problem and the solutions proposed by the contractors involved
New Reviewer

A part needs to be ordered for my air conditioner

The representative said it could take 24-48 hrs! Im home with the house temperature 90-91 degrees since yesterday.

User's recommendation: Please assist with authorization sooner.

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ID
#2892586 Review #2892586 is a subjective opinion of poster.
Product
Trane Air Conditioner
Pros
  • Service requested online
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
Dear AHS, I have been a customer of yours for 11 years. I have had a water heater replaced in those years. I was so impressed with the service, I recommended you to both of my kids. Thus the problem. 1. Your call center isnt even in the US. Shame on you. When you do...
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ID
#2892304 Review #2892304 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
Dear AHS, I have been a customer of yours for 11 years. I have had a water heater replaced in those years. I was so impressed with the service, I recommended you to both of my kids. Thus the problem. 1. Your call center isnt even in the US. Shame on you. When you do...
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ID
#2892295 Review #2892295 is a subjective opinion of poster.
Location
Cedar Rapids, Iowa