Poor cust svc

Hers and his plumbing. A poor choice by your company. Very incompetent, poor scheduling skills, poor customer communication skills. Unprofessional!!!! All your representative would do is make excuses on their behalf. How bout get another true professional plumbing dispatched ASAP. 7 days without hot water and I have to be the one ask why my appointment time/needs not met!!

User's recommendation: Search reviews first.

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ID
#3366164 Review #3366164 is a subjective opinion of poster.
Location
Miami, Florida

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New Reviewer

Very disappointed that AHS is not resolving my issue

For one month now I have been trying to resolve the stoppage in my kitchen sink. The companies you have sent all have been inadequate, have lied to us, tried to overcharge us and other issues. Needless to say an entire month has passed and I still have a clogged sink. I have called 3 times since last week and each time, I am getting a different story with no resolution. I need someone to come out and unclog the stoppage right away. I am tired of speaking to people with thick accents who do not have command of the English language and read the same information from a script instead of finding me a solution to resolve my clogged sink. I need a resolution.
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ID
#3360958 Review #3360958 is a subjective opinion of poster.
Location
Springfield, Virginia

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New Reviewer

Terrible customer service

First, their automated answering service is terribly slow and cumbersom. There is no option anywhere to speak to a human being. They give you an arbitrary window of 4 hours for the service provider they choose, to handle the serivice. If that doesn't work for you because you have a doctor appointment, too bad. Maybe the next day. It doesn't matter if your house is being flooded or the heat system isn't working and it is freezing cold at night. They have no flexibility and give you no options. Take it or leave it! The only way you get an option to speak to a person is to first cancel the service request you were given. \They are very cavalier and unaccommodating. I

User's recommendation: Buyer beware. I will never buy an AHS warrant again.

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ID
#3358900 Review #3358900 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Unknown
Cons
  • Very poor service
  • Too long of wait on the phone
  • Do not answer web page
Preferred solution
Apology

Water leak from 2nd floor

With a population of 450000 people and rapidly growing AHS needs more than 2 plumbers to provide service Last week had to wait a WEEK to come unplug kitchen sink!!! This week had flood in upstairs bathroom which flood downstairs. Still waiting for call back just to schedule. No water in house. Very hard for elderly customers

User's recommendation: Look for company that can provide prompt service.

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ID
#3357800 Review #3357800 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

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New Reviewer
They are the worst warranty company out there they left me with no a/c unit for 5 months they sent me a company to come check my a/c unit that wanted me to pay him 7k cash in order for him to send the diagnose to American home shield. Took me 4 months for them to give...
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ID
#3356924 Review #3356924 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Cons
  • Company is a fraud

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New Reviewer

Poor service

We had a broken ice makrr in our refrigerator, paid our $100.00 fee & waited for a company to contact us with appointment. The guy from (AGP) Appliance Guard Pro comes in asking us the issue was, we explained issued. He opened door to freezer & said ok I see crack & we will order a new ice maker & when it is available to install we will contact you to come install it. So a a week later we get a text from AGP that they AHS doesn't cover ice bins, nothing about the ice maker its self. We called AHS & were told that AGP said the refrigerator was only 3-4 yrs old & since abused & mistreated the ice maker it was not covered. Per AHS customer service we are just going to such use of an ice maker.
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ID
#3350077 Review #3350077 is a subjective opinion of poster.
Location
Federal Way, Washington
Pros
  • Idea of a home warranty
Cons
  • Will take your money
  • Seems no resolve of issues
Loss
$100
Preferred solution
Deliver product or service ordered
New Reviewer

They lie and they are incompetent

Are you open to request in December. One request was authorized the contractor has never completed the job it is now February. The second request I didnt agree with the outcome American home shield offered a second opinion got the second opinion and they told the contractor his opinion is only a second opinion and they always go with the first opinion. This is in regards to a water heater that is delivering rust they told the contractor it doesnt matter if theres rust as long as the water is hot

User's recommendation: Do not ever use them they will take your money you cannot get a hold of anybody in this country in their notes are not.

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ID
#3348657 Review #3348657 is a subjective opinion of poster.
Location
Fairfield, California
Loss
$200
Preferred solution
Deliver product or service ordered

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New Reviewer

Work not complete.

American Home Shield - Work not complete.
American Home Shield - Work not complete.
American Home Shield - Work not complete.
Firstly, AHS has not responded to me! Halo the job was completed by an HVAC technician. Who suggested a plumber complete the work. AHS could not get me a plumber that could work on a Hydronic system, as per support their system has no option to enter this type of HVAC!! Eventually I have found a plumber that has worked on this type of system and has on similar issues with other condos in this complex. Unfortunately this company is not registered with AHS. And I have to pay out of pocket, because their system cannot find an appropriate plumber! Couple of their technicians just "no access" because they didn't want to work on this unit! I should be reimbursed.
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ID
#3342945 Review #3342945 is a subjective opinion of poster.
Location
San Jose, California

An absolute scam steals money from people and doesn't do any service at all

American home shield is a scam and a fraud they don't do service for anyone they steal your money it is a complete scam I cannot be more clear it is a complete scam 100% scam they are criminal should be shut down and arrested definitely do not recommend for anyone it is a pure scam
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ID
#3341382 Review #3341382 is a subjective opinion of poster.
Location
Los Angeles, California

Discount

Hello, I just added one of my rental into AHS and have 3 properties total now. Is there any discount on adding multiple properties into one account? The last property I added has the best deal. Are you able to make it all the same as last some? Thanks.
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ID
#3338873 Review #3338873 is a subjective opinion of poster.
Location
Chandler, Arizona

Bad bad service

American Home Shield - Bad bad service
I been waiting for 5 months to my sub zero to be fix and still waiting I called every week and the only have not a technician its a handyman he been on my house 5 times and he can not fix it DO NOT HIRE THIS COMPANY THE ARE TIFFS

User's recommendation: NO NO NO NO NO.

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ID
#3331968 Review #3331968 is a subjective opinion of poster.
Location
The Bronx, New York

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New Reviewer

RING DOORBELL

I placed an order for my doorbell to be serviced, the electrician came out looked at the door bell and said we dont work on Ring doorbells. I said ok. I called American Home Shield regarding this matter, I was told by several reps they would find someone. Another electrician came today 2/10/21 looked at my door and said the same thing. I am now being told by AHS that they cannot refund my money because someone came out. This is BS, there are a lot companies like this I will leave I have been with AHS a long time. I refuse to be ripped off

User's recommendation: Call to place an order don’t do it on line.

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ID
#3330533 Review #3330533 is a subjective opinion of poster.
Location
Gainesville, Florida
Loss
$125
Preferred solution
Full refund
New Reviewer
Original review updated by user Feb 09, 2022
AHS referred Melton Plumbing to repair tankless water heater. For 7 months Tom Melton, owner made excuses, lied and became belligerent. Finally released dispatch #. Next 3 Plumbers referred by AHS did not work on tankless. 2/9/2021 Called at 11:37am for a plumber....
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ID
#3328039 Review #3328039 is a subjective opinion of poster.
Pros
  • Inconsistent service and vendors
  • At this time taking your money
Cons
  • If cannot repair no provision to replace as promised
  • No accountability or escalation process
  • Company does not understand how extended warranties work
Loss
$9
Preferred solution
Deliver product or service ordered
New Reviewer
1) American Home Shield has not been able to find a plumber to repair my tankless hot-water heater in the last 7 months. 7/5/2021to 1//9/2022 - Tom Melton was belligerent, lied to me and was unprofessional. Will never do business with him again. American Home Shield...
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ID
#3327962 Review #3327962 is a subjective opinion of poster.
Location
Cincinnati, Ohio

STILL WAITING FOR REPAIRS FROM JULY 21!!

We contacted American Home shield for repairs of kitchen appliances, MIcrowave, Ice Make and Dishwasher. The repair company fixed the Microwave about 6 weeks later. However we have been going round and round in circles trying to get our Dishwasher and Ice make fixed for 8 MONTHS!!!! They blame the vendor saying they have to order parts and waiting for approval, then they say they have to order, the parts- they say they are going to escalate the issue, but NEVER FIX IT!!!! They have no intention of fixing our appliances, its absolutely terrible. I would stay away!

User's recommendation: Do Not Use!!

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ID
#3327349 Review #3327349 is a subjective opinion of poster.
Location
Destin, Florida