I requested service 65 days ago. 65 days of Arkansas summer without AC and still waiting.
They have sent a tech to my house 5 times since the first call and I am still sitting here with a broken AC. I have lost $1200 in lost income taking days off for repair techs to show up and not fix my AC. I have called them 6 times and asked to speak to someone in their organization that can do something other than apologize. Every time I have been told no supervisors were available.
Are all the people in the call center unsupervised? I am starting to believe that is true, it would definitely explain the lack of customer service. Every time I have asked for a supervisor to call me back. Not once have I received a call from anyone at AHS.
If the folks at AHS are just waiting for me to send them a bribe (envelope full of cash) please someone just tell me. I am willing to do that if that is what is holding up getting my AC fixed.
Product or Service Mentioned: American Home Shield Air Conditioner Warranty.
Reason of review: Poor customer service.
Monetary Loss: $2500.
Preferred solution: Let the company propose a solution.