Moved homes and received an additional fee of $70 for "Admin"

2.2
Have been a customer for years and we moved to a different home. They charged us an admin cancellation fee of $70 and had to start a new account for the new home? Tried to reach them for weeks, with no reply.

User's recommendation: be careful - customer service is weak.

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#3628852 Review #3628852 is a subjective opinion of poster.
Location
Bluffton, South Carolina
New Reviewer

Cancelled policy in Jan. and it is May and no refund

1.0
Original review updated by user May 31, 2022
There are few service companies willing to work with AHS in my area. When I requested a refund, they cancelled my policy but I have yet to receive a refund. I have called the company 11 times and tried sending a letter. The letter came back that the corporate address...
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#3625792 Review #3625792 is a subjective opinion of poster.
Location
Sioux City, Iowa
Cons
  • All of the choices
Loss
$468
Preferred solution
Full refund

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Verified Reviewer New Reviewer

No response from customer service

2.5
refused to repair broken freezer door handle-said it was our misuse after 5 yrs that caused breakage
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#3621169 Review #3621169 is a subjective opinion of poster.
Location
Canoga Park, California
Product
American Home Shield Refrigerator Warranty
Pros
  • Your web site for original scheduling
  • Quick response from contractor
Cons
  • Wait time on online chat over 30 minutes
  • Dont provide service and wait you out so you give up
  • Not being problem solvers
Loss
$75
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Remove charge for not provided services and cancel any future contract with American Home Shield

1.3
Hello , I have been charged for a service which was not provided. When I called AHS to check on the service status, they hung up on me. I had to take care of my own problem. I therefore ask two things: first, remove the charge of 100 USD from my account asap. Second, I...
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#3620286 Review #3620286 is a subjective opinion of poster.
Location
Downey, California
Cons
  • Charged with servuce
  • Reps hang up
Loss
$100
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Charged without services

1.0
They charged me 100 usd when no service was provided. I called them and then hung up on me after I waited for half an hour.

User's recommendation: Please do not get this service. I paid for more than one year and the only time I got a problem, not only did they not show up but they charged me 100 usd without showing up.

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#3620209 Review #3620209 is a subjective opinion of poster.
Location
Lancaster, England
Pros
  • Z e r o
Cons
  • Horrible and very dishonest
  • Very poor service
Loss
$100
Preferred solution
Full refund
New Reviewer

No Customer Service or Support, They Rob You

1.0
Update by user May 27, 2022

Since I am a heart patient, do you want to see my scar on my chest, my kids who have to study in the car and sleep in the car, you want pictures?

Update by user May 27, 2022

More lies, more different stories, loss of money because I'm going to have to pay for a new unit myself because American...

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#3615336 Review #3615336 is a subjective opinion of poster.
Location
Henderson, Texas
Product
American Home Shield Air Conditioner Warranty
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

Unresolved service call---SECOND REQUEST

1.8
On 5/4/22 made online service request for Refrigerator repair, order #11587****. This was to repair/replace the main freezer door handle that had broken off after 5 years of normal use. Technician took pictures and I received an email on 5/6/22 asking me to call...
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#3610671 Review #3610671 is a subjective opinion of poster.
Location
Canoga Park, California
Service
Samsung Electronics Refrigerator Repair
Cons
  • Very poor customer service
  • Wait times are terrible
  • Misinformation
Loss
$75
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Only 1 company In Area and they are never available in timely manner

1.0
Cannot get contractor out for days. Still having ac issues and cannot talk to manager since phone rep cannot transfer me. Unacceptable customer service and a breach of contract since you only have one company in area to service my needs This email site is not acceptable as it is too difficult to get messages to manager

User's recommendation: Don’t use ahs.

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#3608894 Review #3608894 is a subjective opinion of poster.
Location
Birmingham, Alabama
Preferred solution
Ac fixed

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Verified Reviewer New Reviewer

Get some thing fixed

1.0
Cannot get service called 23 Monday but they cant come til Friday I work Only one service company in my area Unacceptable they cannot come til next week. Cannot talk with management they cannot transfer me to anyone that can help me. I just had them out to fix ac and its already broke again. I should not have to pay this time
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#3608859 Review #3608859 is a subjective opinion of poster.
Cons
  • Not enough contracted companies that can fix problems
Preferred solution
SOMEONE TO FIX MY AC THAT YOU ATE CONTRACTED TO FIX

Does warranty include hauling away old appliance?

4.0
I have a washer that cant be repaired. Does my policy include disposal of the old washing machine? Overall I have no complaints except that there is no way to communicate with them.

User's recommendation: Good company, Limited communication.

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#3605615 Review #3605615 is a subjective opinion of poster.
Location
Miami, Florida

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Verified Reviewer New Reviewer

Was not able to talk with a Supervisor about a microwave that was worked on for the same issues 6 times over 2 years. American Home Shield had all the data in their system wrong. Bad business.

1.0
Work on the same microwave with the same issue six times. Every time I call all they asked for is the service fee. American Home shield data was incorrect. Had the name of the wrong Company who service the microwave in their system. All they were worry about is the service fee. Terrible customer srevice
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#3603639 Review #3603639 is a subjective opinion of poster.
Location
Germantown, Maryland
New Reviewer

We've been waiting over a year for our air conditioner to get its water pump put in.

1.0
. We have spent $100 for each home visit to have our refrigerator fixed and there's been four or five of them. We've also spent $100 for each one of our dish Washer visits. There's been 3. They told us that we could use our own person but no one will work with them. Now they're telling me they won't send anyone because we have to find someone ourselves. And no one will respond back to help me. They said that I would be tagged top priority and contacted in one to three business days. Well that again has been 3 weeks ago.

User's recommendation: Run.

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#3602499 Review #3602499 is a subjective opinion of poster.
Location
Evansville, Indiana
Cons
  • Short on people to answer phone no one can make a desicion
  • Conflicting information
  • You can never get anyone to help
Loss
$700
Preferred solution
I would like to say almost all of the above

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Verified Reviewer New Reviewer

Very Bad Experiences

1.2
A few years ago, they tried to deny coverage on my pool heater based upon a completely incorrect reading of my contract. the techician they sent was a company I had fired previously. Only by getting to the office of the president was I able to find someone who "bent...
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#3596763 Review #3596763 is a subjective opinion of poster.
Location
Indio, California
Loss
$175
Preferred solution
Let the company propose a solution

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Verified Reviewer New Reviewer

DENIED HELP ON MY AC.

I called AS 4/07/22 regarding my AC, every year I am problem with the AC. After 7 weeks they are telling the coils are not covered under the warrenty because it is a manufacter defect, I have been calling every week for the last 7 week to resolve the problem. Now the Technician is asking for $1800.00 where as it was $1100.00, you have 14 days to give a answer the the quote, No one told me any of this today 5/20/22. I been going back and forth with AS misinformation, it is unfair for to have pay this out pocket cost with no help from AS.

User's recommendation: DO NOT DO BUSINESS WITH HOME SHIELD.

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#3593890 Review #3593890 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$1800
Preferred solution
Price reduction

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Verified Reviewer New Reviewer

I put for service of my AC April 7, 2022, it took to months for them let know if the coils was not covered.

I called HS 4/07/2022, to get this problem resolve because I was denied any help on the AC, the out of pocket cost was $1100.00. However the cost has gone up to $1800.00 out of pocket for me to have the job completed AS is paying nothing on the repairs. I have problems with the AC every year for the last 4 years, I have been paying years for repairs on the AC. When AS called to tell it would cost $1100.00 they did tell me that it was only good for 14 days, now it is $1800.00. I have been calling AS every week for last 6 weeks.

User's recommendation: CANCEL THE POLICY.

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#3593497 Review #3593497 is a subjective opinion of poster.
Location
Los Angeles, California
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