American Home Shield Reviews

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Lack of communication and poor service

Lack of communication and poor service. Not sure why I was sent this? Someone called me a few days ago and said they were going to replace the washing machine but did not give me any details. Said they were sending an email which I never got. Also, the technician said they were ordering parts for my refrigerator but I have not heard back. I am losing food. Need to find out what she plan to do about my washing machine. I need a phone number to contact someone in customer service
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ID
#2925466 Review #2925466 is a subjective opinion of poster.
Location
Asheboro, North Carolina
New Reviewer

Customer Service on a Work Order

Created a work order for a leak under the sink, only to find out it was the garbage disposal. They wouldn't change the work order because it said leak, I'm not a subject-matter expert on plumbing. But I find it dishearten when I've been with this company almost 10yrs and this is the treatment I received only to have to pay another 106.25 for another service call. And saying nobody there has a number to corporate, thanks a lot, Juan. Mr. James Stubbs

User's recommendation: Do your research.

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ID
#2925237 Review #2925237 is a subjective opinion of poster.
Loss
$106
Preferred solution
Better understanding if a mistake is made creating a service call
New Reviewer
Called them up for service after 2days they assigned me a Contractor who came out 2days later took pictures and submitted the work order after 3days of waiting for conformation for my heater to be repaired I get a call from the contractor who tells me it's been denied...
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ID
#2923769 Review #2923769 is a subjective opinion of poster.
Product
Ao Smith Water Heater
Pros
  • Few times they have responded quickly
Cons
  • Fraud they commit
Loss
$100
Preferred solution
Deliver product or service ordered
I bought my house with the first year of AHS service included in the home sale. The seller chose AHS as a home warranty. My AC unit went out. Ahs has refused to replace the AC unit, even after verification of a LEAK in a non-repairable unit, meaning I would be...
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ID
#2923092 Review #2923092 is a subjective opinion of poster.
Location
Roswell, Georgia

No has been assigned to my service order for hot water heater repair or replacement

On the 24 Sept I called to initiate a service order to have my hot water heater repaired or replaced. I called 27 and was told they would take care of and today I have not recieved any response 29 Sept 2021. This Company used to function like clock work , It seems Like its gone from American Home Shield to American Home *** Home warranty. On top of that they took the money for the service charge and no *** SERVICE!!!!!!!!!!!!!

User's recommendation: At this rate you'd do better with a more contemporary service that does drop the ball like this.

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ID
#2918825 Review #2918825 is a subjective opinion of poster.
Location
Jonesborough, Tennessee

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Verified Reviewer
New Reviewer

Rip off!

Totally unprofessional! customer service is non existent. this company is a full on scam job. Do not purchase this insurance!

User's recommendation: stay away!

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ID
#2918358 Review #2918358 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Failed service call for water heater repair

I called on the 24 of sept and no reply back after making a service request Friday .I called today 28 sept and was told by representatives that they couldn't find a service agent but they charged me 75.00 for no service . So my Shield is *** !?This once was a wonderful warranty Co.
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ID
#2917405 Review #2917405 is a subjective opinion of poster.
Location
Nashville, Tennessee

Water heater not working

Called sept24 for service of water heater called today Sept 28 told still couldn't find a repair plumber but have take my service charge with no service.
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ID
#2917377 Review #2917377 is a subjective opinion of poster.
Location
Nashville, Tennessee
New Reviewer

My refrigerator broke July 12 and still not fixed on September 28.

AHS sent 1 company out and the several weeks later discontinued their relationship with that company. So they sent another company out and AHS is suppose to be sending the parts, which they have never done before- always the service company supplies the parts. Ive called about 7 or 8 times and pleasant talking as they are, nothing has been resolved.
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ID
#2915559 Review #2915559 is a subjective opinion of poster.
Pros
  • Nice agents but powerless to solve issues
Cons
  • Cant reach a person to talk to
  • Hard to get an issue resolved
  • Hour wait times for customer service
Preferred solution
Deliver product or service ordered

Extremely dissatisfied!

Filed a claim for my 21 year old central air conditioning unit. They denied claim because they said it was not normal wear and tear even though both problems are in the crawl space under my home and you can see the problem is clearly age. I called to cancel my contract and the rep said the would refund my service fee and pay for the repair. I received another email from them saying I needed to call. When I called they said they would not pay for the repair and that my out of pocket would be $899. Rip off company!!! $60/month for 4 years
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ID
#2915554 Review #2915554 is a subjective opinion of poster.
Location
Baltimore, Maryland
American Home Shield sent out ALUS Appliance the only service provider they could find that would service zip code 92570 area. The tech have more service requests than he can provide services for. He ordered an ice maker, never checked the compressor to see if it was...
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ID
#2914137 Review #2914137 is a subjective opinion of poster.
Location
Perris, California
They lie about what they will replace. I was told they would cash out and pay to replace my hvac. Evidently their customer service agent told me wrong- but they wont follow through on what they initially told me. Its not my fault they told me wrong. When I complained...
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#2912773 Review #2912773 is a subjective opinion of poster.
Location
Raleigh, North Carolina

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Verified Reviewer
New Reviewer
We can complain all we like, this company has gotten away with fraud, breach of contract and frankly horrible off-shore (no way to contact anyone in the US / corporate office) support. Please, please, please contact me ASAP if you are serious about a class-action...
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ID
#2912404 Review #2912404 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Unethical insurance practice
  • No accountability or escalation process
Loss
$75
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
This would be nice if ANY of your contractors would actually call the customers for an appointment or service call. I called on the 24th for immediate service to check the A/C that is not cooling. The company: Contractor: STRIX INC-Contractor Phone: (888)...
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ID
#2912241 Review #2912241 is a subjective opinion of poster.
Cons
  • Failure to perform
  • Cannot speak to people of authority in company
  • Extended wait time unless purchasing a warranty
Loss
$150
Preferred solution
Deliver product or service ordered
New Reviewer

Dryer stopped working, Dishwasher not cleaning dishes.

Will I be charged 125.00 for the dryer and dishwasher each? I have two issues I have an issue with my dryer not working and another issue with my dishwasher not getting the dishes clean.
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ID
#2910391 Review #2910391 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Preferred solution
Let the company propose a solution