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We called AHS about our stove not working properly. They sent out a technician and he looked at our problem and ordered parts.

When the aftermarket kit arrived they came back out and installed the new parts. It did not fix the issue since it was an aftermarket kit (per technician) He contacted AHS to tell them the replacement parts did not fix the issue AHS ordered more parts to be installed. When they arrived it was the same kit. Now mind you this was a week later that the new kit arrived so we are into week three already without a stove.

The new/same parts did not fix the issue and the technician said he would be contacting AHS to let them know the parts needing to fix the stove were not available. Again the same kit was ordered and a different technician arrived and told us the parts would not fix the issue. Keep in mind that the stove would not shut off unless it was unplugged and we found that out when we came home and the burner was on high and with no one around and potentially could have caught on fire. Again a call was made to AHS and the same parts/kit was ordered.

When another technician came by he had seen all the other orders and said nothing could be done he contacted AHS and said that the stove was unrepairable and that they were done messing with it.

So all in all it took us 6 months total to get a new stove that worked. Ahs probably spent more than $1,000 on parts and labor to get us an $500 stove.

Product or Service Mentioned: American Home Shield Oven Warranty.

Reason of review: Warranty issue.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

American Home Shield Pros: Ready to take my money, More than happy to take my money.

American Home Shield Cons: Less expensive to replace than to fix it.

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Anonymous
#1754407

AHS never spent any money on you, but rather the appliance service company paid for what you received. AHS is never out anything, because they hold their contractors responsible to process the claims for a set average price.

Anything over the average will get the contractor replaced, so they tend to absorb all those service calls themselves—even replacements. AHS never loses, but those involved with them sure suffer.

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