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2 comments

We have American Home Shield. My service man has been out 5 times. Our home is in Florida where it's 100 degrees this week. I have grand children visiting. This has gone on for 5 days now and repairs just aren't working. It's apparent we need a new unit but American...
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Anonymous
#1695879

These people are the worst company I've ever dealt with, I am on the phone with a sixth rep (8am until 1:45pm so far) Not one of them is willing to listen to the problem at ha...

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American Home Shield Customer Care
Review #1547745 is a subjective opinion of poster.
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1.0
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American Home Shield is very hard to contact. After holding on the phone a very long time the service is horrible. Each year I pay my renewal on time but when I need help it takes a very long time to get help. Online and/or on the phone, it's always frustrating. They...
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Anonymous
#1694629

Why don’t you ask for a cashout option from AHs, from the Options Department? Any repair will qualify you for a check from AHS for what AHS’ actual cost is on your needed repa...

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Review #1547225 is a subjective opinion of poster.
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This all started on May 7th, 2019. We called about our toilets constantly running. A technician from 5 Star Air Quality was dispatched to our home on May 9th. Please note it wasn't a plumbing company that was dispatched for a water using appliance but an AC company. He...
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Anonymous
#1693940

They won’t transfer you to a new company because of cost control. The dispatched company, 5 Star, has been paid all they are going to get for doing this job: $100. They can bi...

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Reason of review
Poor customer service
Review #1546059 is a subjective opinion of poster.
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1.1
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Last summer I had 76 degree heat every day but after 3 visits I was told it was fine. Now it is at 77 degrees. It is not fine! I need a new air conditioner!
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Anonymous
#1693705

You won’t have a new system by NEXT summer if you use AHS. They are going to patch yours. You are going to buy the freon. And that is how it’s going to go on. Why do people ke...

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Reason of review
Poor customer service
Review #1545904 is a subjective opinion of poster.
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1.7
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My home refrigerator ice dispenser stopped working and I requested service from American Home Shield and they send me Adams appliance service person and they said that it does not have access to fix it up and it needs to do a lot of work to make it work and then he...
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Service
Refrigerator Repair
Reason of review
Return, Exchange or Cancellation Policy
Loss
$600
Preferred solution
Price reduction
Review #1545758 is a subjective opinion of poster.
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3 comments

1.2
Details
They send out crooked contractors who inflate the price and make you pay most of the cost out of your pocket.
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Anonymous
#1693461

They aren’t crooked contractors. Ahs only pays them your service fee, and then you and the contractor work it out for the rest of the money. AHS is the crooked one. They won’t...

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Lagrange, Georgia
Review #1545618 is a subjective opinion of poster.
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1.4
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Put in a request for a plumbing stoppage. Plumber comes out and says we need a "clean-out" installed for $750. After looking up what a clean-out is found out we already have one. Called customer service twice, sent an email with photo of clean-out. No response from...
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Anonymous
#1693462

They require a “ground level” cleanout. Is that what you have? Is it accessible? You should be able as a homeowner to show the plumber where it is located. If you don’t have a...

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Location
District 1, Tennessee
Service
American Home Shield Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Review #1545489 is a subjective opinion of poster.
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Called them and they said it would be 24 to 48 hours for someone to schedule a appointment in the mean time we have a spring and that leak would have drained water we called another contractor they came right away my question is why can’t they pay them instead of...
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Anonymous
#1693464

Good question, and HERE is the answer: the AHS preferred contractors have an agreement with AHS: in exchange for ALL of the AHS service calls in a 150 mile radius, this poor g...

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Miller Pipeline Water Pipe Line Installation
Review #1545374 is a subjective opinion of poster.
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American Home Shield - Biggest rip-off, they're claiming $18,000. they've never done more than I'd say $1800. They need to be investigated!

1.0
Details
After several requests for service work I never got service, but I got a bill. I also got it sent to a credit agency even after I've already complained to them and was told they were hit. The only people that should be reported should American Home Shield for not fulfilling service requests and then fraudulently claiming they did $18,700. work! I've stupidly been with them 9 years and I've paid around $5,000. They only did a few things. I had a new water heater, garbage disposal, and they paid like $180. towards a new refrigerator that I pd the rest. They also should've replaced my furnace which I to replace myself which all they did was eventually replace a hose after I paid for 2 service fees which should've never taken 2 visits. Also, everytime I called for service I had to wait 30 min at least!
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Product
American Home Shield Protection Plan
Cons
  • Deceitful business practices
Reason of review
Pricing issue
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Review #1545205 is a subjective opinion of poster.
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AC unit failed. Called at 5 p.m. CS said they'd have someone contact us within 4 hours. Called at 901 p.m. Asked for service. They had not gone through the list of available contractors. My wife explained we have a special needs child who is asthmatic and type 1...
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Anonymous
#1693046

The reason AHS can’t find a contractor willing to accept your work order as an expedited call is that it doesn’t pay any better than a normal call (which is pispoor), however,...

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American Home Shield Customer Care
Review #1544957 is a subjective opinion of poster.
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