American Home Shield Reviews and Complaints
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Customers don't like
- Poor customer service
- Zero integrity
- Too long of wait on the phone
Customers like
- Easy payment
- Setting up original appointment
- Ability to submit service request
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I called for a heater repair and they sent a company out, who replaced the motherboard in the heater. That company had to return because it was still not working and they recommended replacement. AHS sent 2nd Company , who replaced the mother board a (which took them 2...
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I liked
- It seemed like a great company at first
I didn't like
- Placated to and transfered and hung up on
- Customer service
It’s been a Month now without my Microwave in my new home. I could have ordered the part myself on Amazon and had it overnighted here. It’s $90. The $75 service fee made it impossible for me to cancel AHS as they sure take their Sevice fee quickly. Tech finally came...
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Anonymous
Instead of using a home warranty, just get a new microwave. They might take 6 months to get you a new one or get yours fixed. It’s because the service contractor is only getti...
American Home Shield - Need service on two items
Need to talk to rep
This company contracted to cover a home and when the heat went out they gave us the run around for over three weeks. They left a family with small children with no heat until this day. They never showed up knowing the whole unit has to be replaced. We now are having to...
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Anonymously yours
They don’t pay, they don’t pay, they don’t pay. Don’t place your trust in any home Warranty company. The only way to get what your family needs in a timely manner is to pay fo...
I didn't like
- Failed to come as promised and never called
American Home Shield has sent Contractors out to repair our 2 Air Conditioning Units that are covered by our Home Warranty this year alone. Still not Repaired. They just fill the 2 units with Freon at a COST OF 600+ Dollars to me and do not perform a leak test as both...
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Anonymous
The $10 per pound freon limit has all of their customers in a sticky situation, whether they experienced problems with their freon yet or not. As costs or refrigerant started ...
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I didn't like
- Had to hire outside company to do the job
- Take your money and do not make the repairs
American Home Shield - Cancel service
I was holding on the phone for too long..... all I wanted was to talk to a human being and I want to cancel my service with American Home Shield..... I would like AHS to stop accessing my bank account for the $47 premium every month starting this month January 2019! Thank you!
American Home Shield - *** Service
We moved into our new Home and immediately discovered issues with the AC/Heating Unit. We called Home shield and they sent out their Technician who advised us that the Unit was fine and working. Even though in Heat mode, the Unit was blowing cold air. We called in our own Technician who discovered that the Unit was not working correctly and fixed the problem. American Home Shield refused to cover the cost due to that fact we didn't use their own inadequate Technician. Horrible customer service when speaking to the lady from American Home Shield. Not only was she curt, she had a hard time understanding us due to a language barrier. Useless services. Not worth the money spent to be covered.
Product
American Home Shield - Cancellation of home warranty
Anytime you call them you will wait at least an hour to two hours to talk to someone and when you do they do not help you. You have no idea who you are talking to and some of them are rude. If you are trying to cancel your warranty they try to pro-rate you and they will not send your cancellation information to you so they can continue to charge your card. They debited my card 5 times even though they were told not too.
American Home Shield - Extremely long wait for service
Broken water heater ( Oct 18/2018) NOT yet fixed, all kinds of excuses, we have to go out for showers. Our address is: 13225 Country Trails ln, AUSTIN,Texas. 78732. Very long wait time on telephone and responds " we understand" however, NOT fixing the water heater, workers who come are also inefficient and do NOT know their work, nor, what parts they need etc.
American Home Shield - Water heater NOT fixed so far over last 3 months
Broken heater since OCT 18/2018 NOT yet fixed until today Dec 30/2018---all kinds of excuses. we are in Steiner Ranch, AUSTIN,Tx. 78732.
I didn't like
- Have not fixed broken water heater for over 3 months
- Difficult to deal with
- Hold time was greater than 30 minutes to talk to a person
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The furnace needs replacing. They’re trying to string it along until springtime. You will not like to hear this, but the reason they can’t seem to get it together is because y...
You should have saved the money spent on the scurrilous vendor and simply handled your own repairs. It is insane to be held hostage by some bogus "warranty" (read : sleazy ins...