New Reviewer

To add additional coverage

I want have roof repair added to my plan I have been a member for over 35 years and dont want to be put on the back burner until September. Please see what you can do.

User's recommendation: Five stars.

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#3389869 Review #3389869 is a subjective opinion of poster.
Location
New York, New York

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As has lied to me for 3 weeks

American Home Shield - As has lied to me for 3 weeks
3 weeks ago I had frosties cooling come out for my air conditioner. They told me it wasnt fixable and that ahs was going to replace it. 1 week passed and I called them and they told me it was ordered and be in 2 days, well 3 weeks in and they lied to me never ordering it today March 4. 5 phones calls and a big run around. Now it's 87 degrees in my house and I don't know when I'll get it. Don't by their warranty because they lie and don't give a *** about their customers. Their costumer service reps lie thru thier teeth a bunch of *** in my book.

User's recommendation: Don't buy from these *** as they lie through their teeth and wonder why you get pissed.

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#3382648 Review #3382648 is a subjective opinion of poster.
Location
Denver, Colorado
Preferred solution
Apology

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Phx AZ area - Heat Pump NOT fixed in 255 days

1.0
Unbelievable - This started back in mid June of 2021 with a service request to fix my broken heat pump, we had a record summer of 22 days of 110-degree weather and 104 days of 100-degree. I would give this company -100 stars if i had the choice

User's recommendation: Very hit and miss.

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#3375545 Review #3375545 is a subjective opinion of poster.
Location
Mesa, Arizona
Pros
  • Assign a contractor immediately
Cons
  • No real follow up on repairs
  • Getting different feedback on each call
Loss
$650
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

1.0
My refrigerator is still not fixed after 2 months of reporting the issue and below is a history of service request for reference. I have to always follow-up with AHS (who I am paying $92/month) or 'Appliance Guard Pro' (AHS's vendor and whose voicemail is always full)...
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#3373187 Review #3373187 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Useless

1.0
I am in my second year with this company. My water heater is producing rusty water and the only remedy is to replace the water heater per 2 different plumbing companies! AHS is refusing to honor the contract and the recommendations from THEIR CONTRACTORS and replace the water heater. I have been on the phone with every department and today it's been 6 hours and counting. I'm currently on hold now after being transferred around and landing once again with the "retention" department. This is what happened when I called 800-858-**** that is listed on AHS website to call and cancel. Why don't they just post the "retention" department #? I will NEVER do business again with AHS again and will take all my plentiful social media opportunities to alert all including vast contacts in real estate.

User's recommendation: Do Not Contract with American Home Shield.

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#3372644 Review #3372644 is a subjective opinion of poster.
Location
Irmo, South Carolina
Cons
  • Do not honor their contracts
Loss
$850
Preferred solution
Full refund

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Verified Reviewer New Reviewer

1.3
The company has many issues that do not allow them to provide good customer service or products as promised. They have low-level contractors who have no integrity and lie and say they have been to the home to fix issues when they have not even come to the home. My...
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#3370711 Review #3370711 is a subjective opinion of poster.
Location
Pine Bluff, Arkansas
Pros
  • On line service
Cons
  • Lies i was told
  • On hold time
Loss
$100
Preferred solution
Full refund

Poor cust svc

2.6
Hers and his plumbing. A poor choice by your company. Very incompetent, poor scheduling skills, poor customer communication skills. Unprofessional!!!! All your representative would do is make excuses on their behalf. How bout get another true professional plumbing dispatched ASAP. 7 days without hot water and I have to be the one ask why my appointment time/needs not met!!

User's recommendation: Search reviews first.

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#3366164 Review #3366164 is a subjective opinion of poster.
Location
Miami, Florida

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Verified Reviewer New Reviewer

Very disappointed that AHS is not resolving my issue

For one month now I have been trying to resolve the stoppage in my kitchen sink. The companies you have sent all have been inadequate, have lied to us, tried to overcharge us and other issues. Needless to say an entire month has passed and I still have a clogged sink. I have called 3 times since last week and each time, I am getting a different story with no resolution. I need someone to come out and unclog the stoppage right away. I am tired of speaking to people with thick accents who do not have command of the English language and read the same information from a script instead of finding me a solution to resolve my clogged sink. I need a resolution.
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#3360958 Review #3360958 is a subjective opinion of poster.
Location
Springfield, Virginia

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Terrible customer service

1.7
First, their automated answering service is terribly slow and cumbersom. There is no option anywhere to speak to a human being. They give you an arbitrary window of 4 hours for the service provider they choose, to handle the serivice. If that doesn't work for you because you have a doctor appointment, too bad. Maybe the next day. It doesn't matter if your house is being flooded or the heat system isn't working and it is freezing cold at night. They have no flexibility and give you no options. Take it or leave it! The only way you get an option to speak to a person is to first cancel the service request you were given. \They are very cavalier and unaccommodating. I

User's recommendation: Buyer beware. I will never buy an AHS warrant again.

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#3358900 Review #3358900 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Unknown
Cons
  • Do not answer web page
  • Very poor service
  • Can not get a hold of someone at corporate
Preferred solution
Apology

Water leak from 2nd floor

1.7
With a population of 450000 people and rapidly growing AHS needs more than 2 plumbers to provide service Last week had to wait a WEEK to come unplug kitchen sink!!! This week had flood in upstairs bathroom which flood downstairs. Still waiting for call back just to schedule. No water in house. Very hard for elderly customers

User's recommendation: Look for company that can provide prompt service.

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#3357800 Review #3357800 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

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Verified Reviewer New Reviewer

1.0
They are the worst warranty company out there they left me with no a/c unit for 5 months they sent me a company to come check my a/c unit that wanted me to pay him 7k cash in order for him to send the diagnose to American home shield. Took me 4 months for them to give...
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#3356924 Review #3356924 is a subjective opinion of poster.
Location
Cherry Hill, New Jersey
Cons
  • Company is a fraud

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Verified Reviewer New Reviewer

Poor service

2.4
We had a broken ice makrr in our refrigerator, paid our $100.00 fee & waited for a company to contact us with appointment. The guy from (AGP) Appliance Guard Pro comes in asking us the issue was, we explained issued. He opened door to freezer & said ok I see crack & we will order a new ice maker & when it is available to install we will contact you to come install it. So a a week later we get a text from AGP that they AHS doesn't cover ice bins, nothing about the ice maker its self. We called AHS & were told that AGP said the refrigerator was only 3-4 yrs old & since abused & mistreated the ice maker it was not covered. Per AHS customer service we are just going to such use of an ice maker.
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#3350077 Review #3350077 is a subjective opinion of poster.
Location
Federal Way, Washington
Pros
  • Idea of a home warranty
Cons
  • Seems no resolve of issues
  • Will take your money
Loss
$100
Preferred solution
Deliver product or service ordered
New Reviewer

They lie and they are incompetent

1.0
Are you open to request in December. One request was authorized the contractor has never completed the job it is now February. The second request I didnt agree with the outcome American home shield offered a second opinion got the second opinion and they told the contractor his opinion is only a second opinion and they always go with the first opinion. This is in regards to a water heater that is delivering rust they told the contractor it doesnt matter if theres rust as long as the water is hot

User's recommendation: Do not ever use them they will take your money you cannot get a hold of anybody in this country in their notes are not.

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#3348657 Review #3348657 is a subjective opinion of poster.
Location
Fairfield, California
Loss
$200
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Work not complete.

3.2
American Home Shield - Work not complete.
American Home Shield - Work not complete.
American Home Shield - Work not complete.
Firstly, AHS has not responded to me! Halo the job was completed by an HVAC technician. Who suggested a plumber complete the work. AHS could not get me a plumber that could work on a Hydronic system, as per support their system has no option to enter this type of HVAC!! Eventually I have found a plumber that has worked on this type of system and has on similar issues with other condos in this complex. Unfortunately this company is not registered with AHS. And I have to pay out of pocket, because their system cannot find an appropriate plumber! Couple of their technicians just "no access" because they didn't want to work on this unit! I should be reimbursed.
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#3342945 Review #3342945 is a subjective opinion of poster.
Location
San Jose, California

An absolute scam steals money from people and doesn't do any service at all

1.0
American home shield is a scam and a fraud they don't do service for anyone they steal your money it is a complete scam I cannot be more clear it is a complete scam 100% scam they are criminal should be shut down and arrested definitely do not recommend for anyone it is a pure scam
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#3341382 Review #3341382 is a subjective opinion of poster.
Location
Los Angeles, California