American Home Shield
Reviews and Complaints

Ive had decent experiences with AHS customer service, the problem is they dont follow through. Additionally, the companies they contract with to do the work are poorly chosen and they dont do enough to hold them accountable. Ive been without a dryer and dishwasher for nearly 3 weeks. It took 4 days to get the appointment and by that time and after a video run through of the systems, symptoms, and pics of serial numbers, one would think the techs can show up with the parts already ordered. I mean, what is the point of doing the video diagnosis if the tech shows up to do the exact same thing in person? Waste of time. Now whats important to me is not important to others. Im disabled with 2 school age children in the household. Not being able to do laundry had cost me a ton in buying clothes, underwear, etc. I even opened a couple Christmas gifts just to dress my toddler a few times this week. The dishes, I can do in a chair by hand. But with it raining for the last 3 weeks, I cannot dry any clothes. Mind you, the tech has had the dryer part for quite some time. But refuses to come out until both parts are in. I called on Monday to explain the situation and was told that this was considered an emergency and they would ask that the tech come out and fix the dryer. The rep would call me back on the conclusion. Its Thursday, never heard anything. Apparently she didnt get a response from the tech. Which if they dont respond in 4 hours, the service is supposed to be escalated. I called again today, which the dishwasher part was supposed to be in. This rep stated that I wasnt previously escalated and that she would reach out, give them the 4 hours to respond, then escalate it. Escalation is basically starting the process all over again. I asked for reimbursement and was told that the tech would have to reimburse me because they are the ones that caused the inconvenience. Good luck with that since they dont answer the phone and their voicemail is full. At this time Im debating on cancelling and going with another company. I had them previously (2015-****) and they were awesome. Not sure whats happened. User's recommendation: Shop around, don’t just go with what your agent recommends. Read reviews!!

got a call from a person from escalation dept. I identified the person with email today Emmanuel.Reid@***.com This man ( escalation specialist) cannot even speak English. He was so rude you cant believe. I told him I dont understand what he is taking and need someone else. He refused. He said shall I have a Spanish speaking person call you? I dont speak that language. WhT an unprofessional employee I could not understand the language spoken by agwnt as the accent was very very. I requested to have a manager of escalation call me and I was denied It seems this person was calling from the Caribbean and he was very very unprofessional , rude with very poor interpersonal and communication skills I am a paying member of AHS and I am Being mislead, mistreated by your agents Please share with me where to go? AHS seems to have come to at a lowest level, per this experience , and should we start comparing with poor companies like choice home warranty? I am a 90 year old hospice patient. We need help. Kindly see picture of damage caused by AHS with includes the hole made by contractor to regiew damage and 15 feet long damage to celing caused by A/C leakage PS: message has been sent to office of CEO User's recommendation: Don’t buy AHS. They are worst than choice home warranty