American Home Shield
Reviews and Complaints
Reviews Chart
1.9M
CLAIMED LOSSES
3.7K
TOTAL REVIEWS
400K
PAGE VIEWS
22
ISSUES RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUNSATISFIED
I am as frustrated as a customer can be. My water heater exploded yesterday - its 25 years old. I have an infant and no hot water for 7 days. YOUR customer service is making me to wait a week for their contractor to come to give a SECOND opinion after i already gave you the $2500 quote (75-gallon gas water heater in a major city - it's a very fair price). AHS is making ME pay $100 for that 2nd opinion - they charged my card without my permission. I spent 7 hours and 45 minutes on the phone with AHS this week and was hung up on several times, even though I was very calm and nice. I've asked to speak with a Manager 3 times and you are refusing to give me a manager - NOT RIGHT. I just want my reimbursement of $2500.
User's recommendation: DONT use American Home Shield - they are a scam. Use First American Home Warranty.
ID
Pros
- No pros at all
Cons
- No communication
- Deceptive practices
- Asked numerous times to talk to a supervisor been denied
Loss
$2600
Preferred solution
reimbursement of $2500 plus $100 for the 2nd opinion that I didnt ask for
Worst Service. 6 months and same issue...
6 months with the same issue and AHS will not replace the dishwasher... they've sent out 6 different techs to repair it and no one can fix it. It takes a month to get the tech here. Just to find out a day later the repairs were useless... Call AHS just to tell me they will send the tech out again... It shouldn't take 6 months with the same issue. Not replacing or repairing the dishwasher right the first time is wasting water.
User's recommendation: find qualified technicians or replace the appliance!
ID
Cons
- Untrained technicians
- Service not finish
- Repair appointments take too long
Loss
$5000
Preferred solution
Replace the dishwasher
POOR CUSTOMER SERVICE - NO RESOLUTION
TERRIBLE company to deal with! No communication, No returned calls. No resolution after 108 days!!! and over 40 phone calls seeking help to get washer fixed or replaced!!! NEVER DEAL WITH THIS COMPANY!!! All they do is take your money but when you need them, they will NOT help or return calls.
User's recommendation: STAY AS FAR AWAY FROM AHS AS POSSIBLE!!!
ID
Location
Gaithersburg, Maryland
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I filed a claim with American Home Shield on November 23, 2020 regarding my oven and exhaust hood fan. This was right before Thanksgiving so I expected some type of delay due to the holiday. The technician came out the Monday after the holiday and informed me that I...
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ID
Location
Little Rock, Arkansas
Loss
$200
Preferred solution
Let the company propose a solution
Poor Service
I made two claims and the contractor failed to show up. The most recent I wasted an entire day of work because of this and was not contacted at all. This is beginning to make me question AHS and I have had them for over 20yrs this recent lack of customer service has me really looking for other providers.
User's recommendation: Look Around and Read Reviews.
ID
Service
American Home Shield Homeowners Policy Claim
Pros
- Inconsistent service and vendors
Loss
$150
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My name is Christopher Trent Boop. I live at 748 Eastgate Dr, Spencerville, OH. My American Home Shield policy/acct number is 29149****. My wife and I opted for American Home Shield coverage when we purchased our house in August of last year. The coverage made us feel...
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1 comment
PissedConsumer1986120
#1986120
Read other reviews.. They don't pay claims!
ID
Location
Lima, Ohio
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMal praxis installation
I used AHS for a water heater replacement. And they installed the tray drainage improperly. With the Houston cold front I had to drain the water tank and that caused damages to one of my bedrooms. AHS said that they wouldnt cover the damages and took zero responsibility on the issue. I have full evidence but sadly goin after a big company is very expensive.
User's recommendation: Do not go with AHS.
ID
Product
American Home Shield Warranty
Preferred solution
Have them covered for the repair expenses and refund my $75 service fee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are not honoring their contract and have not reimbursed us for replacing the wall oven.
I have already filed this complaint with you and am trying to respond to a Pissed Consumer message but nothing seems to work. American Home Shield paid a portion of what they owed us but still owe us around $700.00 and are not responding to any messages.
User's recommendation: Are you talking about future customers of American Home Shield or Pissed Consumer?
ID
Service
American Home Shield Homeowners Policy Claim
Loss
$578
Preferred solution
Full refund
Furnace went out on Saturday 13 FEB 2021; contacted AHS to place service request; Their Network contractor was assigned; Online research reviews of assigned contractor showed that contractor was poorly rated. Contractor arrived and informed me that furnace requires a...
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ID
Service
American Home Shield Customer Care
Cons
- Poorly rated network contractors
- Poor customer service
Loss
$850
Preferred solution
Deliver product or service ordered
Filed a service call for a non-working range on Jan, 25. Service person came out Feb. 4. Call back from service company stated that parts were discontinued and not available and I should expect a call from AHS within a few days. Never received a call. After multiple...
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ID
Location
Bentonville, Arkansas
They do not honor warranty
I paid my dues for years. My dryer went out to which the part to replace was no longer available. I called for days and days, never getting a answer. Nobody ever called to update me, I spent countless hours on the phone with no resolution. My advice, dont waste your time or money because when you make a claim nobody from this company gives two *** about you.
User's recommendation: Dont do it.
ID
Pros
- Been good in past
Cons
- Never fulfilled their end of agreement
Loss
$600
Preferred solution
Deliver product or service ordered
Advise potential new members
We have been a long time customer and after 5 months of trying to work with AHS we have not been able to have our microwave or refrigerator repaired. We have had calls unanswered, put on hold for over an hour (more than once), had representatives answer who we could not understand, have representatives answer listen to our issues and then ultimately disconnect us with no call back and personal representative service reps who promise to call us back with specific details and don't call us back. We would not recommend them in any way.
User's recommendation: run away don't walk.
1 comment
ID
Service
American Home Shield Claim
Cons
- Do not follow their own contract
Loss
$169
Pissed
I have been waiting for a new faucet for my upstairs bathroom since of Oct of 2020. It is now Feb 17, 2021. I have been told that I may NOT speak with a supervisor and that there is no one who is able to take a complaint. I have called the corporate office and that is useless as all it does is put one back in the phone tree. I'm about ready to cancel the contract and call a private plumber.
User's recommendation: Don't Waste Your Money.
1 comment
ID
Loss
$150
Preferred solution
Apology
I made a service request on December 16, 2020 for my furnace. A repair person came from Qualified Heating &;;;;;;;;;;;;; Air in Cedartown, GA and after a few minutes told me my unit needed parts. Finally, on December 28, 2020, the same repair person called and...
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ID
Cons
- Whole operation is a con
- Terrible customer service and subpar contractors
Loss
$360
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor customer service and below average contractors
I've been waiting for a month now for my stovetop and microwave to be repaired. om what I can see not clear communication between contractors and AHS. The contractor keeps putting me off and I don't know even if needed parts have been ordered. AHS basically telling me they can do nothing until a series of attempts have been made meanwhile this is costing us and very stressful.Try another
User's recommendation: Try another company with better customer service.
ID
Location
Lawrenceville, Georgia
Loss
$900
Preferred solution
Let the company propose a solution
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The company is a fraud! They don't pay claims.. Read the reviews here