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Repair on my dishwasher is not complete. The technician from A&E determined that it was not repairable, not repairable. The request for service was put in on November 14, 2022 the dispatch number ends in 2228.
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ID
#4211158 Review #4211158 is a subjective opinion of poster.
Preferred solution
Acknowledgment of my problem, and the resolution I was promised

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Upset that our washer is not getting fixed since Oct 28

Update by user Dec 09, 2022

Poor service and customer service will lie and say the escalation department will call or email. They never do

Update by user Dec 09, 2022

Cannot get American Home Shield to respond to fixing or replacing my was machine

Original review updated by user Dec 09, 2022
Called customer service multiple times! Up to 12 phone calls to customer service. I get the run around. My washer has been broke since Oct 28th, 2022. Service man they sent WILL NOT return calls. Home shield will not offer my trade fee back of 125. Dollars or send another service provider or replace my washer. Contract says: if NOT REPAIRED they will replace ?
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ID
#4204062 Review #4204062 is a subjective opinion of poster.
Cons
  • Poor customer service and no communication
  • Customer service run-around
  • Hold time was greater than 30 minutes to talk to a person
Loss
$125
Preferred solution
Full refund
New Reviewer

Bad Contractors; No Follow-up/Follow-thru

Ive had decent experiences with AHS customer service, the problem is they dont follow through. Additionally, the companies they contract with to do the work are poorly chosen and they dont do enough to hold them accountable. Ive been without a dryer and dishwasher for nearly 3 weeks. It took 4 days to get the appointment and by that time and after a video run through of the systems, symptoms, and pics of serial numbers, one would think the techs can show up with the parts already ordered. I mean, what is the point of doing the video diagnosis if the tech shows up to do the exact same thing in person? Waste of time. Now whats important to me is not important to others. Im disabled with 2 school age children in the household. Not being able to do laundry had cost me a ton in buying clothes, underwear, etc. I even opened a couple Christmas gifts just to dress my toddler a few times this week. The dishes, I can do in a chair by hand. But with it raining for the last 3 weeks, I cannot dry any clothes. Mind you, the tech has had the dryer part for quite some time. But refuses to come out until both parts are in. I called on Monday to explain the situation and was told that this was considered an emergency and they would ask that the tech come out and fix the dryer. The rep would call me back on the conclusion. Its Thursday, never heard anything. Apparently she didnt get a response from the tech. Which if they dont respond in 4 hours, the service is supposed to be escalated. I called again today, which the dishwasher part was supposed to be in. This rep stated that I wasnt previously escalated and that she would reach out, give them the 4 hours to respond, then escalate it. Escalation is basically starting the process all over again. I asked for reimbursement and was told that the tech would have to reimburse me because they are the ones that caused the inconvenience. Good luck with that since they dont answer the phone and their voicemail is full. At this time Im debating on cancelling and going with another company. I had them previously (2015-****) and they were awesome. Not sure whats happened. User's recommendation: Shop around, don’t just go with what your agent recommends. Read reviews!!
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ID
#4200898 Review #4200898 is a subjective opinion of poster.
Location
San Antonio, Texas

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Arrogance /misleading - fed up

American Home Shield - Arrogance /misleading - fed up
American Home Shield - Arrogance /misleading - fed up
American Home Shield - Arrogance /misleading - fed up
got a call from a person from escalation dept. I identified the person with email today Emmanuel.Reid@***.com This man ( escalation specialist) cannot even speak English. He was so rude you cant believe. I told him I dont understand what he is taking and need someone else. He refused. He said shall I have a Spanish speaking person call you? I dont speak that language. WhT an unprofessional employee I could not understand the language spoken by agwnt as the accent was very very. I requested to have a manager of escalation call me and I was denied It seems this person was calling from the Caribbean and he was very very unprofessional , rude with very poor interpersonal and communication skills I am a paying member of AHS and I am Being mislead, mistreated by your agents Please share with me where to go? AHS seems to have come to at a lowest level, per this experience , and should we start comparing with poor companies like choice home warranty? I am a 90 year old hospice patient. We need help. Kindly see picture of damage caused by AHS with includes the hole made by contractor to regiew damage and 15 feet long damage to celing caused by A/C leakage PS: message has been sent to office of CEO User's recommendation: Don’t buy AHS. They are worst than choice home warranty
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ID
#4183523 Review #4183523 is a subjective opinion of poster.
Cons
  • Customer service in philippines and caribbean is handing issue
  • Different solution by different agents
  • No consistency
Loss
$4000
Preferred solution
Fix the entire ceiling; apology from English speaking escalation. Manager.

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I'm PISSED!