American Home Shield Reviews

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Contract #542**** Property address: 4125 W. 47th St. Roeland Park, Ks . 66205 American Home Shield To whom it May concern; Through this email I remind you that on June 23rd, 2021 I made a claim for the repair of my air conditioning and they assigned me to your...
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#2957565 Review #2957565 is a subjective opinion of poster.
Preferred solution
Full refund

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American Home Shield To whom it May concern; Through this email I remind you that on June 23rd, 2021 I made a claim for the repair of my air conditioning and they assigned me to your STEINMETZ HVAC LLC contractor for the repair which at the time did not cool and had a...
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#2957452 Review #2957452 is a subjective opinion of poster.

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I have been going back and forth with them for past 1 and a half month. The technician that were sent took 4 weeks to figure out what was the problem with our A/C and why isn't it cooling .Then were told that we had a issue is with the heat pump and needs to be...
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#2957280 Review #2957280 is a subjective opinion of poster.
Pros
  • Take your money quick
Cons
  • Management literally hides from customers
  • Timing
Preferred solution
Let the company propose a solution

Cannot get a service update.

Still haven't got the refrigerator fixed. the tech that came out said a part was missing. i guess they are not going to fix it. Very disappointed.w

User's recommendation: beware.

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#2947454 Review #2947454 is a subjective opinion of poster.
Location
Fayetteville, Georgia

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4 months waiting on a microwave repair/replacement

15 year old GE microwave needs 3 parts, ordered by Sears appliance repair. After a couple months it was obviously due to appliance age, those parts will never be available, so Sears reported to AHS to replace it. Numerous calls to AHS customer service reveals those reps are given minimal information and parrot the party line that it's under review. One rep confirmed the case is sitting in their AUTHORIZATION department to process as did Sears repair with a follow up call. That's now been weeks. Totally UNSAT Sent a letter to AHS parent company Frontdoor customer relations several days ago (post office confirms receipt) to try to move the process along. Standing by...

User's recommendation: AHS has served us well in 3 houses, so this is a huge disappointment. I'd shop around for other warranty companies if this is the current state of affairs. Not sure if it's gone downhill since customer service moved to the Phillipines or if it's a general intentional delay on their part to retain those repair/replacement funds for longer for the bottom line.

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#2946749 Review #2946749 is a subjective opinion of poster.
Location
Tucson, Arizona

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Update by user Nov 08, 2021

Also I asked numerous time to reactivate my online account and they never would anything about it. I could never communicate with them online, everything was on the phone in the Philippines.

Update by user Nov 06, 2021

The only contact to American Home Shield is with their representatives in the...

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#2944963 Review #2944963 is a subjective opinion of poster.
Cons
  • Unreliable
Preferred solution
Deliver product or service ordered

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False Advertising

I have been an American Home Shield customer for many many years, My AC system recently broke and American Home Shield declined the repair. i was forced to purchase a new system, which should have been covered based on AmericanHome Shields's Advertisements to entice new customers. Reference American Home Shields's web site and what they repair or replace regardless of cause for the breakdown. American Home Shield should reimburse me for the system I had to purchase. Reference Service Request performed by Third Generation Plumbing and AC.

User's recommendation: Be aware and proceed with caution.

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ID
#2940023 Review #2940023 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Pros
  • Good if they honor the contract
Cons
  • False advertising
Loss
$3600
Preferred solution
Reimbursed for the AC system I was forced to purchase becase American Home Shield declined the repair, which based on its advertisements to entice new customers, they should have replaced my system at no charge to me or repaired my system.
New Reviewer
This company is a joke stay away, I have a rental property and the refrigerator stop working, so I called AHS. This was back in August. They went out and couldn't fix the problem, so they said that they were going to send GE rep out. He arrived, didn't knock on the...
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ID
#2939468 Review #2939468 is a subjective opinion of poster.
Pros
  • Can think of one
Cons
  • Bad customer service- bad service-
  • Says one thing but does another
  • Waiting on hold then being disconnected
Loss
$100
Preferred solution
This company to go out of business...AHS could give me service for the rest of my life for free and I still wont take it!

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Refund scam

I had several different company's out to give a fix to ac but they gave a temporary fix and not a permanent fix to the ac. there were leaks and they didn't give proper checks to address actual cause. I called and tried to get my service fee back from ahs warranty but the supervisor giving me the run around. I had to find a company outside of ahs to permanently fix by replacing the system. company's that work for warranty companies are all scams. I was promised a refund but they taking over 30 days to send. I need both $125 service fees. location savannah ga.

User's recommendation: go out there with company to ensure there is a permanent fix to appliances.

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ID
#2938443 Review #2938443 is a subjective opinion of poster.
Pros
  • There are no pros
Cons
  • Did not follow through on numerous requests for cancelation
  • Long lead times for repairs to be performed
  • Service not finish
Loss
$1800
Preferred solution
Full refund
New Reviewer

Canceled my home warranty

Canceled contract on 08/15/2021. Still billing me, for property. New homeowner picked up policy on 08/13/2021. Please refund payments for August and September. Thank you, Janice Sayles 213 712 ****
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ID
#2934309 Review #2934309 is a subjective opinion of poster.
Location
Las Vegas, Nevada

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New Reviewer

Buyer beware

Horrible service. Needed a new pool pump and they couldnt assign a technician but kept collecting the service charge fee. They finally said they couldnt find a tech. They are a ripoff and shouldnt be in business.

User's recommendation: Stay away. Don’t waste your time and money.

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#2934174 Review #2934174 is a subjective opinion of poster.
Pros
  • Z e r o
Cons
  • Lack of communication on repair orders
Preferred solution
Deliver product or service ordered

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AHS, It has come to my attention that there is an individual operating under a false SSN and using his father's name to maintain his plumbing license. He now operates his own company under this name and social security number. His name is Douglas Robert Dorsey Jr. He...
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ID
#2932241 Review #2932241 is a subjective opinion of poster.
Pros
  • Negative
Cons
  • Deceitful business practices
Preferred solution
Let the company propose a solution
New Reviewer

New policy

Agent was exceptionally professional guiding me through all aspects of deciding which coverage was best. A very pleasant experience. Dr. John
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ID
#2929224 Review #2929224 is a subjective opinion of poster.
Location
Baltimore, Maryland

They refused to pay for a repair

A leak in the crawl space of my house. The plumber called AHS to tell them what it would take to fix and they refused. It was under $500.00. Unbelievable.

User's recommendation: do not use American Home Shield.

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#2927265 Review #2927265 is a subjective opinion of poster.
Location
Seattle, Washington

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We should have realized something was off when our water heater failed a couple of years ago and were told that the plumbing contractor wouldn't be out for two days to even look at it. We ended up buying a new one and paying for it ourselves. Now, last Friday our...
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ID
#2925645 Review #2925645 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered