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Robert and Stephen

Palm Bay, FL 32907

321-

On July 22, 2021 we requested service on a number of items that need repaired in our home.

Our central AC stops working for a couple hours at a time causing our home temperature to rise into the low 90s where it then stays that temperature for most of the day because of it stopping all the time. At night the temperature stays in the high 80s until around 12am.

A technician from FLORIDA CONSTRUCTION AUTHORITY LLC, came out to assess the issue.

Service Request #:

7915****

Service Professional:

FLORIDA CONSTRUCTION AUTHORITY LLC

(888) 316-****

Service Request Date:

07/22/2021

The technician stated that we need a new motor and the duct work needed repaired and or replaced.

A technician from rex appliances came out to access the appliances and said that he needed to order parts.

We have attempted 12 times to contact FLORIDA CONSTRUCTION AUTHORITY LLC and have only been able to leave voice-mails.

The same issue has been with rex appliances, they are not returning our numerous calls.

My mother is in hospice and dying in my house. We want my mother to die a normal death at home, not dying of heat exhaustion, struggling to breathe in the heat.

This totally unnecessary situation is now in its 5th week and you have yet to resolve the issue. You have left many voice-mails with the ac company and they haven't returned your calls. You have numerous voice-mails with the appliance company as well.

We would like you to provide a room air-conditioning unit so that my mothers last days alive will not be struggling to breathe in 90 degree heat inside the house.

Please respond back to me asap.

Your representatives have promised on many occasions to return our calls within 4 hours only to call back the next day around 24 hours later. They tell us that they had left a message with the contractor asking them to call back.

We need to get this issue resolved asap. Think of your own mothers, would you want her last days alive gasping for air in 90 degree heat?

Robert and Stephen Cleveland

User's recommendation: Go elsewhere.

Monetary Loss: $350.

Preferred solution: Deliver product or service ordered.

American Home Shield Pros: So far no pros.

American Home Shield Cons: Incompetent vendors, Unable to reach anyone without wasting my time.

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