service ahs customer customer service home repair water heater warranty problem money

Avoid this company at all costs | American Home Shield review from San Francisco, California

I called for a repair of our dishwasher, which overflowed. After two months, they sent out a repair company four times and they failed to repair the dishwasher. They now have referred a different repair company with terrible reviews. I ended my contract with them. Also very difficult to reach them in any way. By phone, there is a very long wait. Do not waste your money using this company.
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Review
#1496862 Review #1496862 is a subjective opinion of poster.
Reason of review
Order processing issue
1.2
Details
This company is the worst.. i have multiple homes so i decided to save money and cancel Fedility and go with american home shield. worst mistake of my life. they are a joke their customer service cant even be understood. when asked to transfer to some one else they...
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Review
#1496101 Review #1496101 is a subjective opinion of poster.
Product
American Home Shield Warranty
Cons
  • I did not like the service at all
  • Unethical practices
  • Bad customer service- bad service-
Reason of review
Poor customer service
Loss
$3
Tags
  • Dishonest Company
  • Repairs Never Completed

Awful company! | American Home Shield review from California City, California

Can’t contact them, then when u do, they put u on hold. Asked to speak to supervisor, put on hold again!
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Review
#1495895 Review #1495895 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service

Poor contractors sent out for repairs. | American Home Shield review

pool heater over a month and contractor was here twice still does not work , was told day and time he would be back never called or showed up. AHS wants me to pay again another fee to have someone else come out to repair what the first company has not done.
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Review
#1495825 Review #1495825 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I cancelled my American Home Shield policy for which I paid $700 half way through the policy period of one year and just received my refund of $29.35. I had a good laugh. This company is a fraud. I bought a house and called for plumbing repair of a faucet that was...
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Review
#1495191 Review #1495191 is a subjective opinion of poster.
Cons
  • Some subpar contractors
  • Products are a waste of money
  • Terrible contractors
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Full refund

why are you guys so bad!!!!!!!!!!!!!!!! | American Home Shield review

i called about my refrigerator about a mouth ago. thank to you guys and your very bad costumer service, its still not fixed!!!!!!!!!!!!. we have been dealing with this problem for over a mouth. Why are you charging for this poor service. The managers are just as bad, they cant fix no problems. nobody follows up on the customer complaints. they have hang the phone up on me and never called back!!!!!!!!!!!!
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Review
#1495596 Review #1495596 is a subjective opinion of poster.
Reason of review
Order processing issue
My toilet was stopped up and I needed it fixed that same day. I was told by the plumbing company they couldn't come out until the following week. I called AHS to get another plumbing company that could come out the same day and they said they will try to get an...
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1 comment
Anonymous
#1661626

Why do you need to look for another (home warranty) company, when the plumber you found outside the home warranty came in a few minutes and charged less? The entire home warranty marketplace has evolved into a scam, preying on the naive homeowner, who doesn’t like hiring contractors, but doesn’t like the contractors that home warranty companies choose either.

Since AHS only pays the plumber (or whatever trade you need) only a very low flat rate (roughly the same amount as your service fee that you pay to AHS--so AHS isn’t really out anything!) regardless of what you need or what parts/labor/equipment you receive (THAT THE CONTRACTOR MUST PROVIDE WITHOUT REIMBURSEMENT!) there is no incentive for them to hurry, care, or do a good job. The only thing that matters to any home warranty company is the average cost of all the claims that a service provider charges. This incentivizes the plumber or other contractor to charge a bottom-dollar, flat rate service fee and provide all the labor and materials, because AHS threatens constantly to replace the contractor over cost control. In exchange, AHS gives preferred status to the plumber or contractor in that area, and sends them ALL the work orders.

Every single home warranty company (like Old Republic, for example) is doing business this way, so why would you look for a new home warranty?

Why not look for some good, local, trustworthy, small businessmen, contractors that come highly recommended for doing great work, somthat when the time comes, you’ll have numbers to call? Check out their reviews online, and ask your neighbors on the neighborhood apps for referrals.

Review
#1493484 Review #1493484 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Reason of review
Poor customer service
Loss
$60

Terrible Experience | American Home Shield review from Centerville, Ohio

1.0
Details
I have a leak in the plumbing inside my house and called AHS at which time I had to pay the copay before anyone ever came to see the problem. This morning, the plumbers came, spent all of 5 minutes and determined they did not see any leaks, wrote that on the receipt and left. I am out $100 and nothing, ABSOLUTELY NOTHING has been done. I am cancelling this warranty service!
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Review
#1492990 Review #1492990 is a subjective opinion of poster.
Product
American Home Shield Plumbing Warranty
Cons
  • Company is a farce
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund

Horrible service | American Home Shield review

1.0
Details
I have requested service. It has been 10 days. The issue is not resolved. No one seems to care.
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Review
#1492520 Review #1492520 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Cons
  • Bad customer care
  • Waiting on hold for an hour is beyond ridiculous
  • Being displaced for over a week and no end in sight
Reason of review
Order processing issue
Preferred solution
Price reduction
Placed work order for water heater issue (no hot water) on about 10 Mar 19 and had to wait about 48 hours to get work order processed. Then finally received a call from Plumber Contracted to perform the job. They came out on 13 Mar to conduct an assessment of what need...
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Review
#1492269 Review #1492269 is a subjective opinion of poster.
Product
American Home Shield Water Heater Warranty
Reason of review
Poor customer service
Loss
$1486
Preferred solution
Let the company propose a solution