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1.0
Details
Honestly, 1 star is too much. Check out AHS horrible complains at Better Business Bureau before you buy from these people. On 9/8/19 I paid American Home Shield $133.75 for a service request for my refrigerator, the technician came and said he needs to change the...
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Review
#1687022 Review #1687022 is a subjective opinion of poster.
Product
American Home Shield Warranty
Pros
  • I wish i could give them zero stars
Cons
  • Honoring the warranty is very poor
  • Too long of wait on the phone
  • Do not answer service request phone line
Reason of review
Not as described/ advertised
Preferred solution
Deliver product or service ordered
Tags
  • FIX OR REPLACE IS JUST NOT TRUE
1.6
Details
I have been trying to replace our microwave for over 2 months now. service request was 25 August. AHS selected a replacement which I accepted. It arrived 1 Oct but minus the filler kit that was on the original order. I called, emailed and got no response. Finally,...
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Review
#1688172 Review #1688172 is a subjective opinion of poster.
Pros
  • Use to be responsive
Cons
  • Wait times are terrible
  • Hard to contact
Reason of review
Poor customer service
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Appliance Replacement
1.0
Details
There have been a plethora of issues with my most recent work order. The first time it was sent to a contractor that was out of state. He called me to tell me he canceled it and contacted your company to say he was not accepting contracts at the moment. The second time...
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Review
#1679240 Review #1679240 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Poor customer service
Preferred solution
I would like to be able to pick the contractor, have American Home Shield pay them for their services directly (not reimburse me), and have the $75 fee waived for all services related to this issue.

American Home Shield review: Had a service man come out and did my complete service and took part. P

2.0
Details
American Home Shield review - Had a service man come out and did my complete service and took part. P
Service man came out to fix and exaust fan and took the fan and never return I call to inform and advise was given that they would send some out to replace and no one has called nor replaced the part and serviced the exhaust is there something you can do to resolve. It happened inmarch/April and my kitchen exhaust is not fixed it’s a open space in the wall can you help.
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Review
#1641365 Review #1641365 is a subjective opinion of poster.
Cons
  • Lacks follow through
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Deliver product or service ordered

American Home Shield review in Murrieta, California: This is the worst company and the judge thinks so too. She awarded me $4300 ...Should have just fixed the water heater... would have saved you AHS...

1.0
Details
This is the worst company and the judge thinks so too. She awarded me $4300 ...Should have just fixed the water heater... would have saved you AHS...
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Review
#1695088 Review #1695088 is a subjective opinion of poster.
Product
American Home Shield Warranty

American Home Shield review in Carrollton, Texas: Awful. Uncaring, dismissive, argumentative

1.2
Details
Called to get freezer repaired, said it was not covered even those we specifically asked about it when we signed up. Had to have them out 5 times for AC. Company techs said they were only allowed to do so much by AHS. Canceled and they acted as tho it was a common occurrence. Total waste of money!
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Review
#1692489 Review #1692489 is a subjective opinion of poster.
Product
American Home Shield Warranty
2.1
Details
When I first moved in to my home I had sewage spewing out on my front yard on the second day. I immediately called Roto-Rooter and they came out within the hour to clear the clog and get my plumbing back to normal. I contacted American Home Shield after i cleaned up...
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1 comment
Anonymous
#1754727

The AHS plumbers (and other tradespeople) are under contract with AHS to keep the costs of your service capped at the service call fee, and no more. The incentive for the AHS plumber is to use the contract loopholes and find a way to deny your claims.

If there is no way for denial to happen, then the AHS plumber agrees to do the work and provide the materials for free, without billing AHS, because that is what AHS demands of their contractors. In exchange for agreeing to these terms, AHS routes all their service requests to this contractor. This AHS “preferred contractor” is slow because of the extremely high volume of work orders he gets from AHS, where each customer pays the same low service fee. Emergency requests do not get special treatment, because the amount of money is the same from each work order, regardless of priority.

This is why you can’t choose your own plumber, and why the warranty service is so slow. It also explains why so many claims are denied, and why repairs are so minimally performed by home warranty service providers.

Review
#1666717 Review #1666717 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Slowness to reimburse and slowness of repair man arriving
Preferred solution
Send the reimbursement check for the first plumbing visit, as promised, and allow customers to get their own contractors who can fix problems in a timely manner and the just reimburse them. No need to have customers dispatch through AHS.
1.0
Details
I have been dealing with an appliance company that is not legit. I paid for them to fix my washer, frigerator, dishwasher and microwave. I am now 2 months dealing with a leaking freezer, dishwasher that smells and a microwave that does not work. The appliance company...
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2 comments
Anonymous
#1758461

Now you know the true value of "home warranties" or "extended warranties" or "service plans". Save your money and handle problems your way and at your convenience. Works for us.

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Review
#1673635 Review #1673635 is a subjective opinion of poster.
Service
American Home Shield Claim
Reason of review
Work Experience or Job Application
Preferred solution
Full refund

American Home Shield review in Milpitas, California: Refrigerator

4.6
Details
Service was scheduled next day!
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Review
#1712038 Review #1712038 is a subjective opinion of poster.
Product
Refrigerator

American Home Shield review in Las Vegas, Nevada: Unfixed washer

1.0
Details
My bank refunded me the $ 100 fee that AHS charged my account. My washing machine was neither fixed or replaced. I suggest just putting aside the money you pay them for future repairs
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Review
#1693704 Review #1693704 is a subjective opinion of poster.
Product
American Home Shield Washing Machine Warranty
Reason of review
Warranty issue