American Home Shield Reviews

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New Reviewer

Bad service

The American Home Shield failed again, no communication for the repair of refrigerator and repair of the Air-condition. Shame on you American Home Shield
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ID
#2998419 Review #2998419 is a subjective opinion of poster.
Location
Las Vegas, Nevada
New Reviewer

No Customer supporrt

AHS sent the same incompetent plumber (Aaron Plumbing) to my home, and I am still trying to resolve the leak they left me with. They never answer their phones, AHS put in a recall for them to return, and they never came back. Now I have to call a real plumber on my own and pay a second fee. AHS told me I had to resolve the problem with the plumber myself. The plumber told me AHS had to call them. Im stuck with water leaking and when I told the plumber that he told me to stop running water. Since he never came back, I guess he meant forever.

User's recommendation: Pick a different home warranty company.

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ID
#2998023 Review #2998023 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer
I paid my hundred dollars for them to come out I called them and told the electrician I told them that I needed a remote my remote was broken they came out my fan is on in the ceiling the remote is not a remote that I just bought because I didnt want to pull a chain or...
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ID
#2993517 Review #2993517 is a subjective opinion of poster.
Loss
$100
Preferred solution
Full refund

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New Reviewer

AHS has very poor service

AHS has very poor service, especially its customer service located in Philippians: My A/C broke last September; still AHS has no idea when It's going to get fix. All I here from customer service from Philippine is nonsense. No response to e-mail. Response from automatic is completely wrong, and Those people from Asia have nonsense response. Also, useless people, 26219 Ponyfoot San Antonio, TX

User's recommendation: AHS runing under staff and usless people from Philipin.

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ID
#2990999 Review #2990999 is a subjective opinion of poster.
Pros
  • American home shiled
  • Home warranty service
Loss
$600
Preferred solution
Let the company propose a solution

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New Reviewer

No service 4 weeks

i requested septic service on 9/27/21, to date no service ==4 weeks, new customer-HELP!! Thanks Gary Miller
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ID
#2986515 Review #2986515 is a subjective opinion of poster.
Cons
  • Long hold time and staff who do not speak good english
  • Terrible customer service
Loss
$2
Preferred solution
Deliver product or service ordered

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New Reviewer

No service for 4 weeks

no septic service for 4 months no calls to me to what ahs is doing- inaccurate information-horrible customer service-foreign language i can not understand

User's recommendation: go to other companies.

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ID
#2986490 Review #2986490 is a subjective opinion of poster.
Pros
  • Aweful
  • No one will ever help you
Cons
  • Fact i keep getting the run around
Loss
$2
Preferred solution
Deliver product or service ordered
New Reviewer

Bathroom ceiling leak

No problem, after placing the call I ended up in the hospital and will soon be transferred to rehab. I will restart the procedure when I get home Thanks for keeping up
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ID
#2984094 Review #2984094 is a subjective opinion of poster.

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New Reviewer

Unable to get service

Placed a service request on 9/17/2021, and I still do not have a vendor assigned. I have called customer service every day for the last 30 days and have been told the same scripted lines. This is a refrigerator. How is a customer supposed to live without it for more than a week? I'm living out of a cooler waiting for a repair. I paid my premiums and the 75.00 fees. I can't believe the way I have been treated. Poor customer care.

User's recommendation: DO NOT PURCHASE. FALSE ADVERSTISEMENT.

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ID
#2983468 Review #2983468 is a subjective opinion of poster.
Cons
  • Poor quality vendors terrible customer service
  • Shady business practices in denying coverage
  • Horrible horrible horrible
Loss
$75
Preferred solution
Deliver product or service ordered

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New Reviewer

Water Heater

Friday---October 7th water heater went out...put the claim through on October 8, 2021 find out that the part will not be available until November 16-December 16th. Rheem product! Who can wait that long for hot water? American Home Shield refuses to provide me a new water heater but make me wait! who does this to their customers?????
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ID
#2977469 Review #2977469 is a subjective opinion of poster.
Pros
  • Local service people are usually good
Cons
  • Poorest customer service ever
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Find out about becoming a hvac contractor

Im still waiting on a phone call to see about becoming an HVAC contractor for American HomeSheild. I recently used to work for a company who was contracted threw American HomeSheild. I also did some sub contracting work threw another company and I was never paid my full amount for the Freon I used. But I would like to find out what I have to do To become a hvac contractor
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ID
#2973387 Review #2973387 is a subjective opinion of poster.
Loss
$550
Preferred solution
I would like to see about getting paid for the rest of my invoice or see about becoming a hvac contr

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Verified Reviewer
New Reviewer

Poor service

American Home Shield has very poor service I called for service on my A/C that is not working, today after 27 days still have no idea when AHS going to get parts and fix my A/C Every time I call someone from Philippine or India answers with useless information.

User's recommendation: It's bad AHS using Asian people in Philipin as AHS customer service.

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ID
#2970431 Review #2970431 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
My water heater was leaking. They came out on October 1 and said that I needed a new water heater. I was told by Joe, Gennaro plumbing that they had to send their diagnosis into AHS. As of today, October 14, I still do not have a new water heater. I told the Joe and...
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1 comment
#2083374

Been there with the same issue. I feel for you because we do not have small children at home. So sorry.

ID
#2970362 Review #2970362 is a subjective opinion of poster.
Pros
  • No one listens
Cons
  • Poooor service
Loss
$1500
Preferred solution
Payment for me getting my own plumber and having a water heater installed in one day
New Reviewer

Service

I am being told I need to wait 2 months for a repair!! It's Winter and I have no heat! IT's 25 Degrees outside.

User's recommendation: STAY AWAY!!

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ID
#2969554 Review #2969554 is a subjective opinion of poster.
Preferred solution
Call me, and it needs to be someone from AMERICA!!

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Verified Reviewer
New Reviewer

Resolved: Water leak in my condo from AC was not reslove took my $ 75,00 service fees but did not fix anything

Update by user Nov 11, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Oct 12, 2021
I contacted American home shield about an issue with my AC drip pan leaking water they sent a company out all they did was tell me i had a water leak which is what i had called about I already knew i had a water leak they left and i ended up with water damage in my condo and the uit below had to hire someone to repair fix all this cost me $1000,00 out of pocket i called them and they said someone would call me twithin 24 hrs i am still waiting THAT WAS TWO MONTHS AGO PS American Home Shield closed the case with no explanation why am i paying for protection when none is provided ??
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Resolved
ID
#2963725 Review #2963725 is a subjective opinion of poster.
Location
Houston, Texas

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Verified Reviewer
New Reviewer
I live at 301 Bentwater PL and have a tankless water heater that has been out for 2 months. I filed a claim and a plumbing company responded. The technician stated that I needed to replace the water heater. AHS responded that they would not pay for modifications and...
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ID
#2960075 Review #2960075 is a subjective opinion of poster.
Cons
  • Poor communication
  • Poor total coverage
Preferred solution
Let the company propose a solution