Latest review first
American Home Shield - Run from this company
American Home Shield I'll do my bank account by taking $635 out tell me I will $75 4 a payment I made and the work wasn't even done yet still isn't done and you have to wait hours to talk to a person and they don't speak English
I can not believe how this story has multiplied with the same story line. i have experienced the same thing having the plumber come to my residence and tell me "Yep it needs to be replaced" .... No @#$% Sherlock. I was out of hot water for two days before a plumber was...Read more
American Home Shield - Service covered NOT provided
Plumber came to fix leaking toilet, said the seal between the tank and bowl is broken and we need a new toilet but that is not covered. Learned from a AHS rep that the replacement toilet is a COVERED item. AHS customer service rep will NOT reply to my emails asking to schedule service and replace toilet. Trying to find a phone # where I can actually get a live person to resolve issue. Does a phone # like that even exist?!!!!
- First time i needed them for a repair was great
- It seemed like a great company at first
I didn't like
- Warranty service
- No real care of customer service
This Company AHS work with SAP. No professional companies. First scheduled 10/4 was canceled by SAP with not reason since I already scheduled that day. I called back AHS and after 52 min waiting for someone answer the phone I made another appointment for 10/6 . I asked...Read more
American Home Shield - Service Cancellation nightmare
How many times I have to call and wait for hours to cancel the service over and over before it is cancelled for good? So far 4 times and I keep getting nagging emails and notices that I owe them money. 1st call was in September 2018. Later my wife and I called on different occasions and were promised that service would be cancelled and our account credited for charges that occurred after cancellation. In January 2019, I received another brazen debt collection notice. I sent them an email to rectify immediately and stop harassing me. Still waiting for resolution!
American Home Shield - Gas Maytag Dryer
American Home Shield(AHS) selects a vendor from their list. Tactical Appliance Repair. Four hour window for the vendor to come out. Mine was from 2-6pm, no one shown up or called. I made a call after 2 or 3 hrs to touch base on when they would arrive. Tactical had three clients to service and would be there when they could. Apparently from that phone call, vendor called AHS to cancel service. No phone to me from vendor or AHS. Several calls to AHS on hold for 30 minutes or longer. Finally got thru the next morning[35 min wait time] and found out what had happen. Now another vendor to do repair.
American Home Shield - Phone wait
I've been trying to get a live person on the phone and it's been over 45 minutes. What kind of customer service do you call this?
Recently called for two appliances. Vendor responded, but could not fix the issues. Company could not know the outcome as they never followed up to see if the issues were resolved. I only keep the coverage because my house is 30 years old to cover the HVAC systems.Read more
Awful!!!! Can't get any worst. I filed a claim for a broken pipe, the company supposed to come and fix it called me back and said that they don't do this kind of work. The pipe is in the sauna of our house... don't understand what is the difference between a pipe in a...Read more
I didn't like
- Long wait time to speak to supervisor
- Ahs not worth at all loss of money
- Customer service
American Home Shield - Poor Customer Service
Poor Customer Service. Was left on hold for 30 minutes. When the customer service person came on they were not fluent in English. I spent another 30 minutes on and off of hold until I just hung up.
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