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American Home Shield - Horrible

1.0
Details
We cancelled our contract before the 30 days. Almost 3 months and still no refund! Customer service is horrible! Every agent gives you a diffrent story. Would not recommend doing business with them.
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Author
Review #1550707 is a subjective opinion of poster.
2 comments
1.0
Details
A.H.S. stands for " A horrible scam!" This company KNOWINGLY rips off consumers. It took them 7 weeks to repair my refrigerator - during which time I was repeatedly lied to about parts being ordered, passed off to a subcontractor without being notified, promised return...
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Anonymous
#1699680

Dump these leeches and take control of your own situations.

Author
Reason of review
Bad quality
Review #1550525 is a subjective opinion of poster.
0 comments
On May 3, 2019, A/C was blowing out hot air. Called for a service request. A service contractor was assigned and I was told they would contact in 24 hours. The next day I called the service contractor to see when they would coming to check A/C. They told me it would be...
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Author
Location
Carroll, Iowa
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution
Review #1550362 is a subjective opinion of poster.
0 comments

American Home Shield in District 1, Tennessee - Reimbursement problem

1.0
Details
I have been trying to get reimbursed for a service request cancellation since April. I have called AHS more than several times. I am told the reimbursement was processed on April 26 with a 14 to 21 day wait time. This is now June 4 and I still have no reimbursement. Please assist.
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Author
Location
District 1, Tennessee
Cons
  • Reimbursement procedures and problems
Reason of review
Poor customer service
Loss
$83
Preferred solution
Full refund
Review #1550265 is a subjective opinion of poster.
0 comments

American Home Shield in Lagrange, Georgia - Poor customer service , Never call you

1.0
Details
Never call you Back, and the Techs tell you parts are on the way every day, waited one month called to check on parts and was told by other supplier of Dishwasher parts that they stop making them. Under the contract AHS is to replace or repair Unit. You call them and get so Asia people that tell you that they are order the part, but they do not make them any more! So you ask them about replacing the unit and the put you on Hold and never come back . Ask for refund and they laugh!
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Author
Location
Lagrange, Georgia
Reason of review
Poor customer service
Loss
$700
Preferred solution
Full refund
Review #1550252 is a subjective opinion of poster.
0 comments
2.6
Details
Had an AC problem for 3 weeks. Had a scheduled appt that AHS set up to fix my AC. Waited and the tech never showed up. Come to find out, my work order was cancelled. Called AHS and they said it was cancelled because we wanted another company to come check it out....
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Author
Location
District 1, Tennessee
Cons
  • No supervisors to talk to
  • Asked numerous times to talk to a supervisor been denied
Reason of review
Order processing issue
Loss
$125
Preferred solution
After and when my AC is fixed, I should not have to pay for the refrigerant for my AC, since it is probably so low, due to no tech coming to my home to fix my AC.
Review #1549998 is a subjective opinion of poster.
0 comments

American Home Shield in District 1, Tennessee - Trying to cancel contract

1.2
Details
I have made multiple calls and sent letters to cancel my contract and I still am receiving past due bills. I was even given a cancellation confirmation number#925390196. I won’t recommend American Home Shield to friends or family. I just want to cancel my contract!!
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Author
Location
District 1, Tennessee
Cons
  • Unable to cancel my contract
Reason of review
Trying to cancel contract with AHS
Loss
$250
Preferred solution
Cancel my contract as requested and confirm the cancellation. Remove any past due charges because the request to cancel was submitted.
Review #1549747 is a subjective opinion of poster.
0 comments
1.6
Details
We have been with American home shield for over 5 years. We seldom had to call for repairs. Whenever we would call we were placed on hold for 30 minutes before we could speak with a live representative. We recently had to repair two bathrooms commodes. I called...
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Author
Location
District 1, Tennessee
Review #1549203 is a subjective opinion of poster.
0 comments
1.1
Details
I had a water heater go and AHS said that they couldn't get their recommended company (Main line plumbing) out to the house for at least a day. So I had to hire another plumber to come out immediately and drain the tank because it was leaking into my neighbor's house...
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Author
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund
Review #1548718 is a subjective opinion of poster.
0 comments
I SIGNED UP FOR A YEAR AT $600, $49.99 A MONTH, WHEN I DID NOT GET ANY CONFIRMATION OR E MAIL OR ANY RESPONSE, NO CONTRACT, NO CORRESPONDENCE, I THOUGHT MAYBE I DID NOT PRESS THE ACCEPT BUTTON, SO I SIGNED UP AGAIN!YIKES!!!!!!!!!!!! I CALLED AND SAID OBVIOUSLY THERE...
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Author
Review #1548201 is a subjective opinion of poster.