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Pissed Consumer Interviews ?

By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
We have been a client for over 15 years. At first AHS would fix the occasional thing that broke. Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it. Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
I enrolled with this company. A few months later, I filled a Service Request with AHS. AHS send a local contractor that didn't provided me with a diagnostic on my appliance nor did they fix my appliance. AHS could not find any other local contractor to fix my...
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#1384912
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I am sent to customers home , I diagnose , I TRY to contact AHS , need authorization to continue but no response, I thy to get paid for my service call but again no response. I'm done with AHS, don't sign up with them !!! If you are a home owner I would not give them...
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Anonymous
Anonymous

Bill, you aren’t doing it right. Your contractor relations rep hasn’t properly trained you. Of course, they won’t go on record and tell you all the ins and outs of working for...

#1384874
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You have one of the best running commercials on TV. Actually look forward to seeing it in comparison to network shows! You have one of the best running commercials on TV. Actually look forward to seeing it in comparison to network shows! You have one of the best...
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4.0
#1384690
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I called my local gas company who told me my hvac unit had a gas leak that needed to be repaired by a licensed HVAC company. They turned the gas off and tagged the unit with what they diagnosed as the problem. I called AHS. They sent a company out who wrote up a...
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Anonymous
Anonymous

Here’s the gig. By gas leak, it sounds like you are not referring to a gas supply leak (because you would likely smell unburnt gas, which smells like rotten eggs), but rather ...

1.5
I didn't like
  • Transferred to 7 different people and being disconnected
  • Difficult to deal with
  • Lack of flexibility
#1384367
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I have NOT heard from AHS from the letter I mailed to head office 3 weeks ago and still nothing after they sent me a survey over a week ago. But they did have the nerve to send me a bill for $125 for a copy I made to them when service was first requested. This is the...
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Anonymous
Anonymous

Not what you want to hear, but ALL home warranties are bad. Read all the negative reviews on this site for each home warranty company. Some of them seem to have a way for this...

#1384001
Reply to reviews
On Friday Oct. 12, 2018 I placed a call to American Home Shield for a toilet issue. At the time when I called I told the customer service rep. that the toilet was not leaking but that it loose in the front of the toilet where when you would move it would raise off the...
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Anonymous
Anonymous

Denial of the claim is the primary way that the plumber has to keep AHS’ calls coming to their plumbing business and keep everyone’s costs low—mostly the plumbers! If the clai...

2.0
I liked
  • It seemed like a great company at first
#1383460
Reply to reviews
I PURCHASED A NEW HOME ON JULY 31, 2018, ON THAT VERY NIGHT THE A/C WENT OUT. I HAVE MET WITH DIFFERENCT TECHNICIANS A TOTAL OF 17 TIMES. I EITHER GET TO WORK LATE OR LEAVE EARLY, MY HUSBAND AND I TAKE TURNS. I HAVE BEEN THROUGH THE ENTIRE SOMMER IN MY NEW HOME W/O...
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Anonymous
Anonymous

You bought a house that had a time bomb unit. The home inspection/home warranty racket is such a scam, perpetuated by the realtor profession!!!!! Welcome to home ownership. A ...

#1383320
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American Home Shield - Refund

Still waiting on my $75 refund
#1382842
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Have been a customer's now for 10years. Had 3 contractors say unit needed replaced. Water pan was in bad shape it was approved in Jan. Everyone says by the time you take the drain pan out and put a new one in you have to take the whole unit apart it would be better to...
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Anonymous
Anonymouse

Sorry, but there is no policy, plan, or scheme that will “take the worry away”. You have been “American Home shielded”. The contractor is concerned with his numbers, because y...

1.0
#1381670
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People will never learn, no matter how much they are warned, to not use a home warranty. It is simply too financially intimidating to hire professional, honest tradesmen for home repairs. Everyone is happy to pay for “peace of mind” and feel-good promises, but adults...
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#1381348
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