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Verified Reviewer
New Reviewer

Phone # for the correct dept to handle issues

If you need your issue handled by a American speaking person and is in the correct dept you need to call 866.862.4508.

User's recommendation: save your money dont purchase AHS.

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ID
#3455512 Review #3455512 is a subjective opinion of poster.
Location
Carroll, Iowa
Pros
  • Alleged benefits
Cons
  • Deceitful business practices
Loss
$600
Preferred solution
Price reduction
New Reviewer

No complaint resolution process

Have had an issue for over 2 weeks. Unable to reach anyone of authority to assist. No one calls back. The service providers are all 1 star and overcharge for the items the customer is responsible for. Cancelling today!!!

User's recommendation: Don’t do it.

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ID
#3453320 Review #3453320 is a subjective opinion of poster.
Location
Riverside, California
Product
American Home Shield Home Warranty
Pros
  • Supposed piece of mind
Cons
  • Lack of response
  • Customer service hours on hold
  • Lack of understanding from customer service reps
Loss
$100
Preferred solution
My service completed
New Reviewer
Call Dan my broken refrigerator on March 8. March 11 got a call from express appliance. They had me crawl around on my floor with my cell phone its 60 years of age. And shove my phone in the freezer. For them to view it. Its now March 30. I waited at home all day one...
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ID
#3447310 Review #3447310 is a subjective opinion of poster.
Location
New Orleans, Louisiana
Product
Kenmore Refrigerator
Pros
  • Non
Cons
  • Worthless
  • Very poor customer service
Loss
$700
Preferred solution
Full refund
New Reviewer
I made a claim on March 8th for my Kitchen Oven and also my Dishwasher, a vendor came to my house on March 10th. He stated that my Dishwasher needed a new motor and pump, the Kitchen Oven needed a new circuit board and he would contact American Homeshield about the...
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ID
#3445386 Review #3445386 is a subjective opinion of poster.
Pros
  • Quick turn on getting a technician
  • Setting up original appointment
  • Protects against expensive appliance repair
Cons
  • Terrible assistance
  • Contractor
  • Timing
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Poor Customer Service

I had a Laundry washer not working. Tech came and he ordered some parts. Came back again and tried to fix it- in this process broke major part. Technician called at American Home shield and advised that machine need to be changed. American Home shield advised to order parts. I called AHS and asked them that I would like to have a new machine and requested for cash out. After many weeks and multiple phone calls still there is no answer. Offcourse I bought washer as we needed this.get anothe

User's recommendation: do research before signing with this company.

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ID
#3444766 Review #3444766 is a subjective opinion of poster.
Location
Fox River Grove, Illinois
Pros
  • It has been reasonable for annual fee and contract fee
Cons
  • Waiting weeks and not getting repair work done
  • Customer service is the worst
Loss
$800
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

You can't talk to anyone with any power. those nice fellows in Mumbai do their best but can't expedite anything. my refrigerator was continuing to damage my kitchen floor for four months

my refrigerator started leaking and damaging the floor in November. just this week I finally got confirmation that they will replace it; for four months, they insisted on replacing just the door (which cost nearly as much as the appliance) I had to pay for it myself and am awaiting reimbursement

User's recommendation: don't. just don't.

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ID
#3443120 Review #3443120 is a subjective opinion of poster.
Location
Carlotta, California
Preferred solution
Let the company propose a solution
New Reviewer
I have a home warranty, with American Home Shield, for a rental house. On March 6, 2022, the tenant, a single mom and 2 small children, called me to report that her furnace was making a very loud noise and it was not heating a large portion of the house. I submitted a...
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ID
#3442074 Review #3442074 is a subjective opinion of poster.
Location
Redding, California
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

I have been without a Refrigerator for a Month!!!

I cannot get in touch with anyone from American home shield. I emailed I have called. The repair Company that comes out is the worst I've ever seen in my life. This is the 3rd time that they've been out and they have done nothing and say that they're going to send another guy out to see if he can fix it.

User's recommendation: Never.

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ID
#3434893 Review #3434893 is a subjective opinion of poster.
Location
Palm Desert, California
Loss
$400
Preferred solution
Deliver product or service ordered
New Reviewer
Update by user Mar 25, 2022

THEY ARE TELLING THE TRUTH.THE PROBLEM IS NOT RESOLVED. WE STILL NEED SERVICE, SO I GUESS WE ARE GOING TO HAVE TO FIND SOMEONE ON OUR OWN TO COME OUT TODAY..

Update by user Mar 25, 2022

I feel that this company is insensitive to our need at this time. If they can't find anyone to come out and service us today. We should be able to find a service provider today and re-imbursed by American Home Sheild.

Original review posted by user Mar 25, 2022
We woke up this morning and had "NO HOT WATER". We...
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Resolved
ID
#3433732 Review #3433732 is a subjective opinion of poster.
Location
Belmont, North Carolina
Cons
  • Everything else in the world
  • Poor consu
Loss
$80
Preferred solution
We need someone to come out today, Friday March 25, 2022, Monday is unacceptable. WE NEED HOT WATER TODAY!!!!!
New Reviewer

Air conditioner not cooling enough

Takes to long! Vendor could not work on my unit but they would not take my word for it and ticket is still open. Its already been one month. And no resolve

User's recommendation: Don’t use American home shield.

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ID
#3430947 Review #3430947 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer
On Friday, 3/18/2022, APC Plumping technician, "Chris", came to do a service request on our water heater and put in a work order in to replace the water heater, which making water smelled like rotten eggs, and it would be done this week. I checked online and saw...
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ID
#3423753 Review #3423753 is a subjective opinion of poster.
Location
Peoria, Arizona
Cons
  • Quick to take your money but not quick to fix your problem
  • Never honor terms of the home warranty contract without a fight
Preferred solution
Deliver product or service ordered
New Reviewer
To whom it may concern, I am writing in regards the fixing of a microwave that had service 4 times and 4 times it broke after 30 days of being fixed until finally someone decided it could not be fixed and American Homeshield was going to act on the replacement. When I...
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1 comment
#2153401

To Whom it may concern On 3/13/22 I called that my refrigerator wasn't cooling. Gulf Appliance St Petersburg To repair called me that Monday and did a video call.

He said he would be would get parts Tuesday and Tech would come out Wednesday. The tech Tom did show up Wednesday didn't check my refrigerator just clean the coils said my Refrigerator would be cool in 24 hours. Called back and called the man in the office and he said Tom would be back on Friday. Waited and called Tom he said he didn't have a work order and was in the office that day but he did come out shot my refrigerator with gas and said to wait 24 hours again.

I did and still wasn't working called AHS 3/19/22 they reopen the ticket and I called back and they said they would be out today the 24th .Well I waited all day again called and AHS said they were scheduled. So I called Gulf App. Repair and the girl in the office said AHS canceled the call so I called AHS back and they said they didn't cancel and she called the office. Now it is going on 2 weeks with my refrigerator not working.

The one man I talked to at gulf was very rude to me an to the AND rep that called him and Tom the tech was more interest ed to talking on his cell phone then actually checking out my refrigerator. My complaint is with Gulf Appliances Service in St Petersburg. Fl.

AHS should drop their contract being they are not servicing the customers. AHS customer support were very good and they tried to address my complaints but Gulf app Service I give them an ***

ID
#3422307 Review #3422307 is a subjective opinion of poster.
Location
Cypress, Texas
Preferred solution
Let the company propose a solution

Over 10 weeks for parts???

Told it would be over 10 weeks for Clothes Dryer parts to come in or l could cash out for repairs cost which is 1/3 of the cost to replace the clothes dryer??????????

User's recommendation: Not recommend.

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ID
#3405591 Review #3405591 is a subjective opinion of poster.
Location
Red Rock, Texas

Not the first time!!!!

Waiting 10 DAYS for new washer to be deliverd..same problem a few years ago with my clothes dryer..Unacceptable

User's recommendation: Don't Buy from this company hung up on me!

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ID
#3405247 Review #3405247 is a subjective opinion of poster.
Location
Ashburn, Virginia

Erroneously and Abusively Billing Me After Cancellation

American Home Shield - Erroneously and Abusively Billing Me After Cancellation
- Failed to activate my warranty twice months after activation including setting up duplicate accounts. - Refusal to process payments online despite claiming they could - Customer support representatives would try and wait for me to get off the phone first so I couldn't leave a bad review - Used multiple customer retention departments to waste my time and deter me from cancelling - Failed to cancel my plan on first request and then billed me the next month and claimed it never happened. - Had to force rep to stay on phone till I could confirm I received a cancellation email - Continue to bill me despite having proof that I cancelled my service.

User's recommendation: Avoid at all costs, even if they do use your services you are subject to whatever the cheapest contractor they could secure for the job.

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ID
#3397336 Review #3397336 is a subjective opinion of poster.
Location
Vancouver, Washington