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American Home Shield - Run from this company

American Home Shield I'll do my bank account by taking $635 out tell me I will $75 4 a payment I made and the work wasn't even done yet still isn't done and you have to wait hours to talk to a person and they don't speak English
#1444916
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I can not believe how this story has multiplied with the same story line. i have experienced the same thing having the plumber come to my residence and tell me "Yep it needs to be replaced" .... No @#$% Sherlock. I was out of hot water for two days before a plumber was...
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Anonymous
Anonymous

$900 is what a total water heater replacement job costs if the tank is electric. Customers should be willing to spend that on a licensed plumber bringing a quality water heate...

Anonymous
Anonymous

I hope you didn't get involved with this group because of their TV commercial. These so-called "home warranties" aren't worth the paper they're printed on and generally cost m...

#1444260
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American Home Shield - Service covered NOT provided

Plumber came to fix leaking toilet, said the seal between the tank and bowl is broken and we need a new toilet but that is not covered. Learned from a AHS rep that the replacement toilet is a COVERED item. AHS customer service rep will NOT reply to my emails asking to schedule service and replace toilet. Trying to find a phone # where I can actually get a live person to resolve issue. Does a phone # like that even exist?!!!!
2.3
Details
Advertised vs Delivered
Customer service
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
I liked
  • First time i needed them for a repair was great
  • It seemed like a great company at first
I didn't like
  • Warranty service
  • No real care of customer service
#1444009
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This Company AHS work with SAP. No professional companies. First scheduled 10/4 was canceled by SAP with not reason since I already scheduled that day. I called back AHS and after 52 min waiting for someone answer the phone I made another appointment for 10/6 . I asked...
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#1443474
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American Home Shield - Service Cancellation nightmare

How many times I have to call and wait for hours to cancel the service over and over before it is cancelled for good? So far 4 times and I keep getting nagging emails and notices that I owe them money. 1st call was in September 2018. Later my wife and I called on different occasions and were promised that service would be cancelled and our account credited for charges that occurred after cancellation. In January 2019, I received another brazen debt collection notice. I sent them an email to rectify immediately and stop harassing me. Still waiting for resolution!
#1443323
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American Home Shield - Gas Maytag Dryer

American Home Shield(AHS) selects a vendor from their list. Tactical Appliance Repair. Four hour window for the vendor to come out. Mine was from 2-6pm, no one shown up or called. I made a call after 2 or 3 hrs to touch base on when they would arrive. Tactical had three clients to service and would be there when they could. Apparently from that phone call, vendor called AHS to cancel service. No phone to me from vendor or AHS. Several calls to AHS on hold for 30 minutes or longer. Finally got thru the next morning[35 min wait time] and found out what had happen. Now another vendor to do repair.
#1443024
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American Home Shield - Phone wait

I've been trying to get a live person on the phone and it's been over 45 minutes. What kind of customer service do you call this?
#1442911
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Recently called for two appliances. Vendor responded, but could not fix the issues. Company could not know the outcome as they never followed up to see if the issues were resolved. I only keep the coverage because my house is 30 years old to cover the HVAC systems.
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Anonymous
Anonymous

When the AC units go out, that’s when your real headaches will begin. That is, as you know, the main reason consumers keep these plans. A new system costs $6,000-$10,000 EACH....

#1441457
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Awful!!!! Can't get any worst. I filed a claim for a broken pipe, the company supposed to come and fix it called me back and said that they don't do this kind of work. The pipe is in the sauna of our house... don't understand what is the difference between a pipe in a...
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Anonymous
Anonymous

Your house has a sauna, and you pay $1100 a year for a home warranty, but you prefer to deal with this mess rather than just call a recommended local small business plumber in...

1.3
I didn't like
  • Long wait time to speak to supervisor
  • Ahs not worth at all loss of money
  • Customer service
#1441139
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American Home Shield - Poor Customer Service

Poor Customer Service. Was left on hold for 30 minutes. When the customer service person came on they were not fluent in English. I spent another 30 minutes on and off of hold until I just hung up.
#1440834
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