New Reviewer

American Home Shield is a RIP OFF organization

American Home Shield is a disgraceful company. My microwave/hood broke and I waited 3 weeks, having to make numerous calls to even get someone out to look at the thing. The technician said that it looked like there may have been a power surge, he wasn't sure but...
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4 comments
#124495

American Homeshield sent a plumber out several times to fix a leak on my hot water pipe under the house. The plumber used “duck tape” to repair the pipe.

Needless to say, the duck tape didn’t fix the leak. However, Mostly all of our walls cracked and our floors buckled causing costly damages to our home. Our children were sick from mold and my family had to go without hot water in very cold weather. We are suing American Homeshield and the plumber for the damages to our home, health, and living conditions.

While American Homeshield tries their best to get out of being responsible for the damages, they also sent us a letter saying that they are not renewing our contract. Oouuuch! Talk about insult to injury. If you are or used to be a customer or contractor I will be very grateful if I can get a statement from you sent to my email bpsashington@***.net.

Or call me (251)232-****. I am especially interested in hearing from any contactors and former American Homeshield employees that can vouch for American Homeshield’s encouragement to make cheap repairs that only puts a temporary band-aid on the problem and their deceptiveness with denying claims that should be covered. Customers that share horror stories like mine and ended up with damage to their homes, I’d love to hear from you as well.

I am not looking for anyone to testify in court, only a true statement. I will also be willing to give my statement to anyone who needs it.

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ID
#136866 Review #136866 is a subjective opinion of poster.
Location
Englewood, Colorado
Product
American Home Shield Warranty
New Reviewer

READ***American Home Shield Sucks***

Do not waste your money on dealing with this home warranty company. They do patch work. What I mean by patch work is, they patch the problem not resolve the problem. Patch work causes you more problems and money in the long run. If you go with this company, not only...
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4 comments
#1417018

My unit is severely rusted and they told me the same thing, even tho it's leaked into my ceiling and has caused damage there to.

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ID
#134321 Review #134321 is a subjective opinion of poster.
Location
Dallas, Texas
Product
American Home Shield Warranty
New Reviewer

American Home Shield has gone downhill

I was a satisfied AHS customer for years. Since they consolidated with ServiceMaster, though, I've had nothing but problems. First, their plumber told me I had an external plumbing leak - not covered, of course. $3000 and 1 month later the excessive water usage continued and I called again (and paid another callout fee). The tech spent 5 minutes fixing a running toilet. When I called AHS to express suspicion about the necessity for the initial work, their response was to have the plumbing company call me and repeat that the work they had done was necessary. AHS took no responsibility and did not even try to assist. I received an AHS warranty on a new home, but the warranty didn't cover the washer, dryer, and washing machine. I paid to have these coverages added on Day 1. On Day 3, AHS sent out a plumber although I'd explained that this was clearly an appliance issue. On Day 4, several very rude reps refused to do anything because AHS didn't assign an appliance tech until Day 3, and said I would have to wait until Day 5 for a repair. In AHS-speak, this is still within the promised 48-hour service window. In other words, my household of asthmatics would have to wait 5 days for a repair because AHS misrouted the original ticket. Of course the cancellation department was less than helpful, keeping me on the phone for more than 20 minutes and trying to insist on calling and scheduling the service for me as a "courtesy." In all, it cost me over 4 hours' telephone time for a repair that was never done. Since the delay caused mold in the washer, it had to be replaced and I am suing AHS. The company completely failed to understand that "their policy" does not supersede contractual provisions and when they promise a repair in 2 days, they don't get to reset the clock at will and claim that 6 days is timely service.
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2 comments
#615935

As soon as any company gets bought buy ServiceMaster their customer service goes downhill! Just look at TruGreen LawnCare and Terminix Pest Control as 2 other prime examples. They all care way more about taking your money, than providing quality customer service!!!!!!!

#27855

If you have elderly or seniors you look out for and they have AHS, get them to get rid of it and get an honorable company.

Case in point my 80+ year old parents'

air conditioning unit went out during the 93+ temps recently.

They sent these jerks to check it and tell them the unit went out because it was dirty. The compressor failed, due to the high temps. I provided proof of proper maintenance. AHS refused to pay for the repair. They have started to practice elder and senior citizen abuse. Beware of this company.

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ID
#130298 Review #130298 is a subjective opinion of poster.
Location
Tustin, California
Product
American Home Shield Home Warranty
Reason of review
Bad quality
Loss
$500
New Reviewer

American Home Shield denied A/C claim

I purchased my home 4 years ago. Along with it, I purchased a policy with AHS. In that time I have only had one claim on a Garbage disposal. That experience went very well. However, it seems that when it comes to expensive items, AHS is quick to deny your claim. They use every excuse they can possibly find. This past two weeks I have had two different technicians out at the house. The first one had simply told me that I had an old unit at that the compressor had burned out as well as having a freon leak. When I got the report and denial of replacement from AHS, they gave me a completely different report than the technician had told me. So, I requested a second opinion. The technician was very nice and let me know that the unit looked like it was in relatively good condition for such an old unit. However, the compressor had burned out and he too noticed a freon leak. Again, I get a call from AHS that denied the claim due to lack of maintenance. Never did any of the technicians use that type of terminology with me. This raised a flag with me. I called each of the companies, separately and spoke to the person who filed the reports. Needless to say, the report filed and what AHS says was filed, are slightly different. The AHS report adds in language like "blockage due to poor maintenance" or "lack of regular maintenance" claim denied. Stay away from them. They lie and alter reports so that they will not have to pay any large claims. I am going to get my money back and simply deal with regular contractors. So much for helping me save money on big ticket items. They got over $2000 of my money, plus interest, for the past four years. I should have been saving it for this "rainy" day. STAY AWAY from this POOR insurance company. Keep the money and save it for that "emergency"
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1 comment
#57935

there is a class action lawsuit pending against American HomeShield because of denial of claims. You tell them you have an old unit and they say that's fine.

Then when you have a freon leak or any other failure, they use the lack of maintenance excuse. You may want to google pending lawsuit and see if you can get onboard. I received a letter recently, but have only had one claim so far. They use new hvac contractors who want to build their business and try to get you to spend extra money on maintenance.

If you don't do it, they claim you refused and your unit was not maintained. Get the picture?

ID
#130242 Review #130242 is a subjective opinion of poster.
Location
Burbank, California
Service
American Home Shield Claim

American Home Shield Worst Warranty

My airconditioning system broke down and I called AHS to check it, the same day I had a local technician inspected the unit and said that the equipment is old and cannot be repaired. That he will give a report for authorization of replacement. After two weeks of not hearing from them I called AHS again and insistently struggling with the operator was promised that they will call back to update me with the replacement. It has been like that for several calls and receiving empty promises of coverage. After a month of calling back and forth trying to be nice, polite and not getting angry, and meanwile, summer almost finished, AHS finally decided that they cannot cover the expenses and concluded that it was due to lack of maintenance why the unit stopped functioning and it's not covered by the warranty, for this reason. I had other warranty at home, as a matter of fact, all my appliances have warranty, I just give them a call and it's all taken cared of. AMERICAN HOME SHIELD WARRANTY IS THE WORST WARRANTY I HAVE EVER HAD, they're only good in collecting payments and are champions in avoiding responsibilities to cover liabilities. THEY SHOULD CHANGE THEIR NAME TO CROOK'S SHIELD HOME WARRANTY, BECAUSE IT'S A SHAME ON THE EFFICIENCY AND RELIABILTY THAT THE AMERICAN PEOPLE STANDS FOR. AND I CALL ALL AMERICANS TO STOP USING THIS COMPANY AS HOME WARRANTY, BECAUSE IT'S SIMPLY NOT WHAT IT CLAIMS TO BE.
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1 comment
#34737

I had the same issues. Everytime I called for something I was told it wasn't covered.

When I first bought my home, about 2 months after I called and said the oven wasn't working.

They said it wasn't covered because it wasn't working before I bought the home- but it was! They didn't want to hear it.......

ID
#129782 Review #129782 is a subjective opinion of poster.
Location
Ventura, California
Product
American Home Shield Warranty

American Home Shield

We purchased a premium level home warranty when we purchased our home a month and a half ago. When we arrived at the home 2 weeks later, the ac was not working as per our American Home Shield contract we contacted home shield to send out a service person, we were suppose to receive a confirmation from the service technician within 24 hours. 3 98 degree days later, we still had not received a call back, after several failed attempts at contact with American Home Shield, and one 102 degree day, we called a technician and had to pay him cash and overtime to come fix our AC. He told us that American Home Shield does not pay them high enough rates and in a timely enough manner for them to justify taking the service calls during peak times (when you need them the most) Save your money, dont bother with the home warranty.
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ID
#129774 Review #129774 is a subjective opinion of poster.
Location
Tampa, Florida
Product
American Home Shield Warranty

American Home Shield

Our air conditioner has been out of service for nearly a week with daily temps exceeding 100 degrees. The service provder who was first sent to our home failed to correctly diagnose the problem. He replaced lost freon, but failed to determine the reason for the leakage. Further diagnosis by another provider revealed a faulty evaporative coil. Repeated phone calls to AHS have not been returned nor have we received a resolution to our problem. We are in the process of having to contact a AC company on our own. I spoke with Shamiah. one of the supervisors, at 1-86*-878-****, Ext.1332 once on 7/29 and left voice mail messages twice on 7/30 and again on 7/31- none of which have been returned. I was originally promised by Shamiah that I would recieve a call back from the "cash out" department within 24 hours. I spoke with another supervisor on 7/30 who said, "they are really busy in the cash our department. They'll get to you when they can". I am totally furstrated with AHS and their lack of customer service skills. They do not perform what they say they will. We are still without air conditioning and the temps are consistently 100 degrees plus. My comments were totld to AHS that I have a heart condition plus have had cancer, so the need for service is a priority based on health issues. Apparently AHS does not think so.
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1 comment
#171685

That's amazing! The a/c problem that you just decsribed sounds like the same experience that I recently encountered with American Home Shield.

The contractors that they are using consistently fail to diagnose the real problem. Who are they hiring as contractors-guys off the street? I'll bet you've never had a problem with them drafting your checking account each month.

Just cancel your contract with them and move on!! :upset

ID
#129725 Review #129725 is a subjective opinion of poster.
Location
Reston, Virginia
New Reviewer

American Homeshield Nightmare

We have American home-shield and had a/c concerns that started in May 1, 2007. There is no A/C service company in our area that works with AHS. AHS finally got someone to come out of fort worth Texas @50 miles away to look at our A/C. They said it was just low on refrigerant. I asked how it got low and he said that "Sometimes they just get low". I am not sure how that happens since it is a closed system. He said he recharged the system and that it is working as it should. I paid my 50.00 and thought that was the end of it. We went on vacation June 3rd. Upon returning it was 94 degrees in our home. I did some checking and the A/C was not running. I called AHS and they said that they could get someone out to look at it. They said I would have to pay another 50.00 since the 30 day time period has passed. (it passed by 2 days). I went ahead and agreed because I have a son that has asthma. They came out and said that the evaporator core had a leak around one of the tubes. (Now is when the fun begins). First they could not find one that fit our model. Then they said they found one so we set up the appointment to get it installed. (6 days later). We had been staying in a local motel for 6 days. When they got there with the evaporator core they started tearing out the old one. Then I hear him say *** Come to find out he said they sent the wrong one. He said he called AHS and the company he got it from and it was an updated core. I assumed he knew what he was talking about. (My mistake). He got it to fit but the metal around the core had to be cut and "re-taped". He finished and I paid my 50.00 and he left. We went to Houston to visit my wife's parents July 16 and when we got back it was 92 degrees in the house. The A/C was not working again. I called AHS and they said they could get someone out there and that I would have to pay 50.00 again. They said it was over 30 days since the repair. This time I requested another company to do the work. The CS supervisor said that they usually don't do that but since I had problems before they would get another company to come out and look at it. The Tech came out and he said the condenser was leaking and there was no refrigerant in the system. He charged the system (I thought it was illegal to charge a system that had known leaks). He said the condenser had to be replaced. They got the condenser here local and finished it the same day. Then he said "Now it is working right". We went to visit my parents Aug. 22nd. When we got back the A/C was not working again. I called AHS and she said that she would get someone out to look at it in a couple of days. We went back to the local motel. 8 days later they were there to look at the A/C. They said the compressor locked up and they would have to upgrade the system to seer 13. They ordered the A/C unit and 5 days later were there to install it. Of course I had to pay another 50.00 because it had been working for over 30 days. (I see a pattern). They said they had to replace one of the lines that goes from the outside unit to the inside unit because they installed a seer 13 unit and that the labor and the line was not covered by the warranty. They said that AHS should have explained all of that to me. I had to pay another 475.00 for them to put on the line and run it through the attic. After they left I noticed that one of the rooms by the inside unit was not cooling. There was barely any air coming from the duct. I called a friend of mine and he climbed in the attic and come to find out they smashed the duct work going to that room. He said it looks like someone got tired and sat on it. When I called AHS to complain they said they would look into it. I never heard back from them. I called the A/C company that installed it and he said and I quote "We are a professional Service and none of our techs would have done that. I noticed you have a teenager, I think he was in the attic playing around and done the damage you are referring to. I think you are trying to get some free work done". I must say I blew a gasket after he said that. I did some checking after all of this was done and I contacted a local A/C company and explained just what I am telling you now and he told me that he would have replaced the outside unit the same time the evaporator core was replaced due to the age of the system and he would have done everything for 1589.38 and there would not have been any nights in the motel. 19 days at a motel @***.00/night = 2090.00 not including meals. Labor = 475.00 deductibles= 250.00 Total money spent was 2815.00 I looked at the inside system the other day and there is water leaking from around the "Re-tape" job that was done and the metal is pulling away from the evaporator core. The closet that the inside unit is in is nice and cool though. I'll bet I don't call AHS this time. Welcome to my nightmare!
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4 comments
#178151

If you are disgusted with AHS's business tactics, customer relations AND DENIAL OF TRUE, VALID CLAIMS (ie: Breach of Contract)....

Here's some info:

If you're seeking CEO David Crawford's voicemail - here's how.

Dial 1-86*-***-**** as stated above. When the phone system says "Thank you for calling American Home Shield.... please enter your Representative's Extension" -

DO THE FOLLOWING:

Enter Ext. # 1000

The Greeting will then say: "Welcome to Avia Messaging, please enter the mailbox # of the person you are calling.... IF YOU DON'T KNOW THE MAILBOX NUMBER, PRESS STAR (*) TO SPELL THE NAME"....

After that sentence, IMMEDIATELY PRESS STAR (*) - then spell David Crawford's LAST NAME:

just input, "CRAW".... you will then be taken to: DAVE CRAWFORD'S VOICEMAIL....

Kindly leave your message.

If you want to call bluff - redial the 1-866 number above, go to Ext. 1000 and then input Judy's Extension "2100" (Judy Peedic - The Executive Assistant to David Crawford) - it will take you to her voicemail (or she will pick up) - so the Avia Messaging System is that of AHS...

Also, another Executive Assistant to David Crawford is a person by the name of "Matthew Boyd" his extension is 2103 at the same 1-866 number listed above (again, his extension also works in the Avia Messaging System @ AHS).

I hope American Home Shield makes right on alot of the breach of contract issues... :)

PASS THE INFO ON TO ANY SITE YOU SEE THAT CONTAINS AHS COMPLAINTS!!!

#588185
@PissedConsumer178151

This contact information is no longer valid, as David Crawford is no longer the CEO of AHS. For currant information, go to AHS parent company's website at www.servicemaster.com

#178142

If you are disgusted with AHS's business tactics, customer relations AND DENIAL OF TRUE, VALID CLAIMS (ie: Breach of Contract).... Here's some info: If you're seeking CEO David Crawford's voicemail - here's how.

Dial 1-86*-***-**** as stated above. When the phone system says "Thank you for calling American Home Shield.... please enter your Representative's Extension" - DO THE FOLLOWING: Enter Ext. # 1000 The Greeting will then say: "Welcome to Avia Messaging, please enter the mailbox # of the person you are calling....

IF YOU DON'T KNOW THE MAILBOX NUMBER, PRESS STAR (*) TO SPELL THE NAME".... After that sentence, IMMEDIATELY PRESS STAR (*) - then spell David Crawford's LAST NAME: just input, "CRAW".... you will then be taken to: DAVE CRAWFORD'S VOICEMAIL.... Kindly leave your message.

If you want to call bluff - redial the 1-866 number above, go to Ext. 1000 and then input Judy's Extension "2100" (Judy Peedic - The Executive Assistant to David Crawford) - it will take you to her voicemail (or she will pick up) - so the Avia Messaging System is that of AHS... Also, another Executive Assistant to David Crawford is a person by the name of "Matthew Boyd" his extension is 2103 at the same 1-866 number listed above (again, his extension also works in the Avia Messaging System @ AHS).

I hope American Home Shield makes right on alot of the breach of contract issues... :)PASS THE INFO ON TO ANY SITE YOU SEE THAT CONTAINS AHS COMPLAINTS!!!

#51346

I had a plumber come out on a non warranty issue and he discovered that my water heater was leaking. I went through the hassle of contacting AHS to get the water heater replaced.

A week later on the morning the plumber was coming to replace the water heater he calls me and says that AHS wants a second opinion. AHS didn't bother to notify me during the 8 days since I set up the service call. Then AHS charges me $60 for the guy that didn't replace my water heater. The reason was because the service call was placed.

He did NOTHING!!!! I called AHS and after waiting 42 minutes for someone to answer I got a bi***. After calmly explaining the problem she said you have to pay or we will put you in a collection agency. I said I am not paying this and to cancel this warranty.

The seller's had paid for it and it is totally worthless.

Never do business with AHS!!!!!!

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ID
#129700 Review #129700 is a subjective opinion of poster.
Location
Mesquite, Texas
Product
American Home Shield Warranty
Loss
$3000
New Reviewer

American Home Shield A/C Repair

I own a house in the Tampa Florida area and signed up for a home warranty through American Home Shield. They informed me that everything in the home would be covered for the $534.00 that I paid them for the period of one year. Two weeks after I purchased the warranty my air conditioner stopped working. I called A.H.S. to send a repairman out to look at it. A.H.S. informed me that the compressor was blown and they would not pay the $1,700.00 to put a new one in. They based this on the fact that the Air Conditioner (central Air) was 20 years old and I did not have documentation that it was serviced properly during all that time. I informed them that I had only owned the house for a year and that I knew the AC was old and that is why I bought the home warranty. When I signed up for the warranty the ONLY question they asked was that if everything in the home was working properly. Well - yes it was at that time. While talking to them I felt belittled and as if they were accusing me of lying to them.They asked me why a panel was installed upside down on the AC - like I know? I did get a full refund from them. Do yourself a favor and save your money. Avoid American Home Shield - they will find a reason to deny any claim.
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3 comments
#35047

I'm a Home Inspector in North Carolina, I year or two ago I caught a Realtor having a A/C system Charged up by a Heating & Air Company two days before a Home inspection, then they put a Home Warranty on the house to protect there a-s.

The interesting thing is I did an inspection on this same house a month before the 2nd inspection and the system did not function at all.

Some time later I inspected another house and the system worked to good for its age, late 1980"s model, I told the buyer to call around and see If anyone has resently serviced the system before the inspection, guess what, same pattern, two day's before the inspection and the realtor told the seller would put a home warranty on the house for the buyer.

#33122

Apparently the site blocks email addresses. It is spelled out jnorris at davisnorris dot com

#33118

I am an attorney in Birmingham, Alabama representing clients in situations similar to yours against American Home Shield. I'm interested in speaking to you about your situation as it is relevant to my pending case.

Please email me at jnorris@***.com. I look forward to hearing from you.

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ID
#129192 Review #129192 is a subjective opinion of poster.
Location
Tampa, Florida
Product
American Home Shield Warranty
New Reviewer

AC repair

they are a rip off our ac went out and we called them for a repair on Friday, the contractor never called us back to give us a time he would be here. so we called him his cell and there office and left message for him still no one ever called us we call AHS to get somone else to come out they would not request anyone else they said he had till Tues to fix the problem, I explained to her we had to twins that were 6 months old and the house temp was way over 100, cause we live in Tucson, AZ still she would not send anyone else out well Sat afternoon we paid out of pocket for another company to fix it. I'm done with AHS I'll keep my 439.00 annual fee next time and apply it to the overall bill if something breaks next time.
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ID
#129148 Review #129148 is a subjective opinion of poster.
Location
Estes Park, Colorado
Loss
$780
New Reviewer

American Home Shield

I had Grayson Collin Appliance company come out to fix my GE dryer. They were send out by American home shield insurance company. The first time they came out was last week of December. The technician was very unprofessional and have very little knowledge about the work. First thing he said upon his 30 second exam, that the dryer duct was clogged and there was nothing wrong with the washer. He was trying an easy way of this. I told him that the dryer duct was cleaned twice prior to his arrival, i also showed him receipt for duct cleaning. Upon asking questions he struggled to tell me what was wrong with the washer. Upon further investigation, he told me that the thermal sensor was bad and he needed to change the felts on the washer. He came back again and told us he already changed those items. Few weeks later we called this company for the same initial problem and another technician came out who also told us the dryer duct was clogged and there is nothing wrong with the dryer. Seems like "Clogged Dryer duct" is every tech's way of getting out by not fixing it. Again i showed him the paperwork and told him the Dryer ducts were cleaned. He *** the dryer and told me he needs to replace the thermostat, the thermal sensing unit and felt pads. To my surprise i told him the tech from the same company had already changed it on his last visit. He once again stated that there was no work done previously on that dryer. He came back a week later and changed those parts he mentioned to me and this time i asked him to leave me the old pasts for my verification. I called back again today and told him that the dryer was still not heating and that he needs to come *** it again. They told me that they have closed the case and that i need to contact American Home shield. When i called American home shield they said that the tech had reported that there was no mechanical failure to the dryer that that the dryer was heating properly. He also reported that " Customer was using heavy cloths with metal buckle in the dryer that was making it not heat and get stuck" When he came to test out the heater, i had 2 towels, 3 underwear and 1 white stripe shirt. My white stripe shirt got stuck to the dryer because it has buttons on it. Now they are not willing to further fix my dryer. This is just an understatement of the problems. I have not mentioned about their staff and scheduling issues. The tech tells you he will be there between 1-3 and shows up at 11:30. another time told me he will be there between 2-4 shows up at 4:30!! This is on a weekday, so i have to take a day off for him to come fix my dryer.
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ID
#128660 Review #128660 is a subjective opinion of poster.
Location
Plano, Texas
Loss
$500

AHS Serviceman did not repair my AC

For two years I have paid my premium and have never made a service call. The very first call I made was to have my AC repaired. The serviceman sprayed oil into the motor, charged me $125 that was not covered by AHS to clean the coil and two weeks later the system began to fail. When I placed a call that the system was working intermittenly they sent the serviceman back. He said the system was so old that it would be difficult to take it apart to get to the motor and since the system was working at the time he was going to write it up that way. This warranty is a fraud. I will replace the system at my cost but would never recommend a home warranty to ANYONE.
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ID
#127721 Review #127721 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

American Home Shield Screwed Soldier

We purchased AHS Warranty. In early November, 2007, our upstairs toilet started leaking. It leaked downstairs through the pantry room. AHS sent out a plumber who used a hydrojet to clear the toilet and charge us sixty dollars. Aproximatley 30 days later, it backed up again. We had to have another plumber come out, charge us sixty dollars, and do the short term fix. This happened 9 TIMES. I repeatedly told AHS representatives what was occuring and that we needed a long term fix. We were always brushed aside and told since the toilet flushes now and it's not longer leaking, there is nothing else for them to do. On our TENTH plumber, and third company, we finally got an honest plumber who gave us an honest appraisal (yesterday, 02 July 08). We needed new toilets (toilets with a powerful flush) and we needed the mainline cleared out. When he contacted AHS and began talking to them, he then asked my wife something, when it became clear that he was talking to AHS in front of my wife, they told him to leave and he asked to be excused (every other plumber ALWAYS talked to AHS outside of our presence). He then told us that AHS would not approve anything and he was told to leave. We later got a call from AHS rep (Mike at Servicemaster) indicating that our claim had been denied because we did not have a cleanout. We DO have a cleanout! I called numerous people and kept getting transferred from one person to another. I finally ended up with Mike Lauter. He told me he would speak with Ray of Plumber's Plumbing, the owner, I asked to be on the line when he spoke with him. He said he tried but got the busy signal. 20 minutes later I got a call back from Mike Lauter who indicated that Ray said that it was the fact that we did not have a cleanout installed (which would not be covered). I told him that Ray never even came out to our house! Thomas did and that's who he should be talking to. Mike then informed me that we needed to contact Ray and Thomas and have them come out and diagnose the problem because he was unsure. So at the end of the day, we were right back at the beginning. I told Mike that we already paid sixty dollars to have a plumber (from one of their designated companies) come out and diagnose the problem, and he was told to leave by AHS. I'm a Soldier in the Army and I spent 4 hours on the phone with them. We have been cheated and scammed by this company.
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ID
#127557 Review #127557 is a subjective opinion of poster.
Location
Fort Huachuca, Arizona
Product
American Home Shield Warranty
New Reviewer

Has anyone filed a law suit against american home shield

I would like to know it anyone is filing a law suit against american home shield for fraud. You pay in good faith for their policy and follow all the procedures and you get no results or they are so slow in coming you give up on them. After speaking to many contractors that used to work for american home shield i have found that we ( those that have contracts) are on the bottom of the list. it seems these companies are not paid much so the put you off as long as they can. it is all a money game with ahs and the contractors. better to put the money you spent on the policy in a savings account and leave it there for home repairs. it will be much better for your wallet and blood pressure.
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2 comments
#124660

American Homeshield sent a plumber out several times to fix a leak on my hot water pipe under the house. The plumber used “duck tape” to repair the pipe.

Needless to say, the duck tape didn’t fix the leak. However, Mostly all of our walls cracked and our floors buckled causing costly damages to our home. Our children were sick from mold and my family had to go without hot water in very cold weather. We are suing American Homeshield and the plumber for the damages to our home, health, and living conditions.

While American Homeshield tries their best to get out of being responsible for the damages, they also sent us a letter saying that they are not renewing our contract. Oouuuch! Talk about insult to injury. If you are or used to be a customer or contractor I will be very grateful if I can get a statement from you sent to my email bpsashington@***.net.

Or call me (251)232-****. I am especially interested in hearing from any contactors and former American Homeshield employees that can vouch for American Homeshield’s encouragement to make cheap repairs that only puts a temporary band-aid on the problem and their deceptiveness with denying claims that should be covered. Customers that share horror stories like mine and ended up with damage to their homes, I’d love to hear from you as well.

I am not looking for anyone to testify in court, only a true statement. I will also be willing to give my statement to anyone who needs it.

#26365

Yes, I'm suing AHS for $3500. Their plumber "replaced" a mains line but could not show me what the old pipe looked like and the leak continued until I had someone spend 5 minutes repairing a toilet.

When my washer wouldn't drain, they initially sent a plumber, then wanted to send an appliance tech 6 days later (I requested an appliance tech to begin with). The delay caused my washer to mildew and have to be replaced.

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ID
#127216 Review #127216 is a subjective opinion of poster.
Location
Jacksonville, Florida
Loss
$200

American home shield

this is the complaint i just sent to the bbb: on 06/26/08 ahs sent out pipe down services to my home to repair my water heater and leaking faucet in my master bath tub. the service tech "rick" looked at the water heater and the faucet and came back with a list of "extra" charges that ahs doesn't cover. he said as soon as i wrote him a check for $675.00 he could get started on the job. in 2000 i had the water heater replaced. i paid the tech the $35.00 house call fee and the water heater was replaced. rick said i had to bring the water heater up to building code. i understood this and told him i would get back to him. after spending the afternoon doing some research i found that pipe down services was a little pricey on their extra charges. even if i needed some of these extras, i found these parts and permits for $98.22. this was if i purchased the most expensive parts that lowes and home depot had to offer. what i found most interesting was that by just looking at the master bath faucet, he determined that the valves had to be replaced. I guess rick has x-ray vision. While rick was in my home, ahs called me to go over the extra charges. I told them I thought that the extra charges were over inflated. I was then referred to the buy out department and they said someone would get back to me in 24 hours. Several days later someone from the buy out department called me and offered me less than $250 to replace the cost of the heater. After checking at lowes and home depot I knew the cost would be between $239 and $350 and this would not include parts and labor. I was told this was my only option. I then called your customer service department and asked for a different service company to come out to my house. I was refused. They said my only options were to pay $675 to pipe down services to do the work or take the money that the buy out department offered me. I then spoke to the customer service manager who would only tell me his name was “Ed T” and he said the same thing. I do not want pipe down services in my home again. This man displayed his plumber’s crack proudly each time he bent over. While I was on the phone with ahs he stood by me reading sensitive papers on my desk. I will purchase the parts out of my own pocket to bring the water heater up to building code although I don’t believe half of them are necessary. After speaking with several plumbing companies, I was told that unless the leak was coming from the top of the tank, they would not have to be replaced. I also found out that unless the tech had looked behind the bathroom tile, there is no way he could have known that the valves had to be replaced. Please contact me immediately so that we may resolve this ongoing issue.
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ID
#126416 Review #126416 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Problems with payment