New Reviewer

American Home Shield A/C Repair

I own a house in the Tampa Florida area and signed up for a home warranty through American Home Shield. They informed me that everything in the home would be covered for the $534.00 that I paid them for the period of one year. Two weeks after I purchased the warranty my air conditioner stopped working. I called A.H.S. to send a repairman out to look at it. A.H.S. informed me that the compressor was blown and they would not pay the $1,700.00 to put a new one in. They based this on the fact that the Air Conditioner (central Air) was 20 years old and I did not have documentation that it was serviced properly during all that time. I informed them that I had only owned the house for a year and that I knew the AC was old and that is why I bought the home warranty. When I signed up for the warranty the ONLY question they asked was that if everything in the home was working properly. Well - yes it was at that time. While talking to them I felt belittled and as if they were accusing me of lying to them.They asked me why a panel was installed upside down on the AC - like I know? I did get a full refund from them. Do yourself a favor and save your money. Avoid American Home Shield - they will find a reason to deny any claim.
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3 comments
#35047

I'm a Home Inspector in North Carolina, I year or two ago I caught a Realtor having a A/C system Charged up by a Heating & Air Company two days before a Home inspection, then they put a Home Warranty on the house to protect there a-s.

The interesting thing is I did an inspection on this same house a month before the 2nd inspection and the system did not function at all.

Some time later I inspected another house and the system worked to good for its age, late 1980"s model, I told the buyer to call around and see If anyone has resently serviced the system before the inspection, guess what, same pattern, two day's before the inspection and the realtor told the seller would put a home warranty on the house for the buyer.

#33122

Apparently the site blocks email addresses. It is spelled out jnorris at davisnorris dot com

#33118

I am an attorney in Birmingham, Alabama representing clients in situations similar to yours against American Home Shield. I'm interested in speaking to you about your situation as it is relevant to my pending case.

Please email me at jnorris@***.com. I look forward to hearing from you.

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ID
#129192 Review #129192 is a subjective opinion of poster.
Location
Tampa, Florida
Product
American Home Shield Warranty
New Reviewer

AC repair

they are a rip off our ac went out and we called them for a repair on Friday, the contractor never called us back to give us a time he would be here. so we called him his cell and there office and left message for him still no one ever called us we call AHS to get somone else to come out they would not request anyone else they said he had till Tues to fix the problem, I explained to her we had to twins that were 6 months old and the house temp was way over 100, cause we live in Tucson, AZ still she would not send anyone else out well Sat afternoon we paid out of pocket for another company to fix it. I'm done with AHS I'll keep my 439.00 annual fee next time and apply it to the overall bill if something breaks next time.
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ID
#129148 Review #129148 is a subjective opinion of poster.
Location
Estes Park, Colorado
Loss
$780
New Reviewer

American Home Shield

I had Grayson Collin Appliance company come out to fix my GE dryer. They were send out by American home shield insurance company. The first time they came out was last week of December. The technician was very unprofessional and have very little knowledge about the work. First thing he said upon his 30 second exam, that the dryer duct was clogged and there was nothing wrong with the washer. He was trying an easy way of this. I told him that the dryer duct was cleaned twice prior to his arrival, i also showed him receipt for duct cleaning. Upon asking questions he struggled to tell me what was wrong with the washer. Upon further investigation, he told me that the thermal sensor was bad and he needed to change the felts on the washer. He came back again and told us he already changed those items. Few weeks later we called this company for the same initial problem and another technician came out who also told us the dryer duct was clogged and there is nothing wrong with the dryer. Seems like "Clogged Dryer duct" is every tech's way of getting out by not fixing it. Again i showed him the paperwork and told him the Dryer ducts were cleaned. He *** the dryer and told me he needs to replace the thermostat, the thermal sensing unit and felt pads. To my surprise i told him the tech from the same company had already changed it on his last visit. He once again stated that there was no work done previously on that dryer. He came back a week later and changed those parts he mentioned to me and this time i asked him to leave me the old pasts for my verification. I called back again today and told him that the dryer was still not heating and that he needs to come *** it again. They told me that they have closed the case and that i need to contact American Home shield. When i called American home shield they said that the tech had reported that there was no mechanical failure to the dryer that that the dryer was heating properly. He also reported that " Customer was using heavy cloths with metal buckle in the dryer that was making it not heat and get stuck" When he came to test out the heater, i had 2 towels, 3 underwear and 1 white stripe shirt. My white stripe shirt got stuck to the dryer because it has buttons on it. Now they are not willing to further fix my dryer. This is just an understatement of the problems. I have not mentioned about their staff and scheduling issues. The tech tells you he will be there between 1-3 and shows up at 11:30. another time told me he will be there between 2-4 shows up at 4:30!! This is on a weekday, so i have to take a day off for him to come fix my dryer.
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ID
#128660 Review #128660 is a subjective opinion of poster.
Location
Plano, Texas
Loss
$500

AHS Serviceman did not repair my AC

For two years I have paid my premium and have never made a service call. The very first call I made was to have my AC repaired. The serviceman sprayed oil into the motor, charged me $125 that was not covered by AHS to clean the coil and two weeks later the system began to fail. When I placed a call that the system was working intermittenly they sent the serviceman back. He said the system was so old that it would be difficult to take it apart to get to the motor and since the system was working at the time he was going to write it up that way. This warranty is a fraud. I will replace the system at my cost but would never recommend a home warranty to ANYONE.
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ID
#127721 Review #127721 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

American Home Shield Screwed Soldier

We purchased AHS Warranty. In early November, 2007, our upstairs toilet started leaking. It leaked downstairs through the pantry room. AHS sent out a plumber who used a hydrojet to clear the toilet and charge us sixty dollars. Aproximatley 30 days later, it backed up again. We had to have another plumber come out, charge us sixty dollars, and do the short term fix. This happened 9 TIMES. I repeatedly told AHS representatives what was occuring and that we needed a long term fix. We were always brushed aside and told since the toilet flushes now and it's not longer leaking, there is nothing else for them to do. On our TENTH plumber, and third company, we finally got an honest plumber who gave us an honest appraisal (yesterday, 02 July 08). We needed new toilets (toilets with a powerful flush) and we needed the mainline cleared out. When he contacted AHS and began talking to them, he then asked my wife something, when it became clear that he was talking to AHS in front of my wife, they told him to leave and he asked to be excused (every other plumber ALWAYS talked to AHS outside of our presence). He then told us that AHS would not approve anything and he was told to leave. We later got a call from AHS rep (Mike at Servicemaster) indicating that our claim had been denied because we did not have a cleanout. We DO have a cleanout! I called numerous people and kept getting transferred from one person to another. I finally ended up with Mike Lauter. He told me he would speak with Ray of Plumber's Plumbing, the owner, I asked to be on the line when he spoke with him. He said he tried but got the busy signal. 20 minutes later I got a call back from Mike Lauter who indicated that Ray said that it was the fact that we did not have a cleanout installed (which would not be covered). I told him that Ray never even came out to our house! Thomas did and that's who he should be talking to. Mike then informed me that we needed to contact Ray and Thomas and have them come out and diagnose the problem because he was unsure. So at the end of the day, we were right back at the beginning. I told Mike that we already paid sixty dollars to have a plumber (from one of their designated companies) come out and diagnose the problem, and he was told to leave by AHS. I'm a Soldier in the Army and I spent 4 hours on the phone with them. We have been cheated and scammed by this company.
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ID
#127557 Review #127557 is a subjective opinion of poster.
Location
Fort Huachuca, Arizona
Product
American Home Shield Warranty
New Reviewer

Has anyone filed a law suit against american home shield

I would like to know it anyone is filing a law suit against american home shield for fraud. You pay in good faith for their policy and follow all the procedures and you get no results or they are so slow in coming you give up on them. After speaking to many contractors that used to work for american home shield i have found that we ( those that have contracts) are on the bottom of the list. it seems these companies are not paid much so the put you off as long as they can. it is all a money game with ahs and the contractors. better to put the money you spent on the policy in a savings account and leave it there for home repairs. it will be much better for your wallet and blood pressure.
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2 comments
#124660

American Homeshield sent a plumber out several times to fix a leak on my hot water pipe under the house. The plumber used “duck tape” to repair the pipe.

Needless to say, the duck tape didn’t fix the leak. However, Mostly all of our walls cracked and our floors buckled causing costly damages to our home. Our children were sick from mold and my family had to go without hot water in very cold weather. We are suing American Homeshield and the plumber for the damages to our home, health, and living conditions.

While American Homeshield tries their best to get out of being responsible for the damages, they also sent us a letter saying that they are not renewing our contract. Oouuuch! Talk about insult to injury. If you are or used to be a customer or contractor I will be very grateful if I can get a statement from you sent to my email bpsashington@***.net.

Or call me (251)232-****. I am especially interested in hearing from any contactors and former American Homeshield employees that can vouch for American Homeshield’s encouragement to make cheap repairs that only puts a temporary band-aid on the problem and their deceptiveness with denying claims that should be covered. Customers that share horror stories like mine and ended up with damage to their homes, I’d love to hear from you as well.

I am not looking for anyone to testify in court, only a true statement. I will also be willing to give my statement to anyone who needs it.

#26365

Yes, I'm suing AHS for $3500. Their plumber "replaced" a mains line but could not show me what the old pipe looked like and the leak continued until I had someone spend 5 minutes repairing a toilet.

When my washer wouldn't drain, they initially sent a plumber, then wanted to send an appliance tech 6 days later (I requested an appliance tech to begin with). The delay caused my washer to mildew and have to be replaced.

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ID
#127216 Review #127216 is a subjective opinion of poster.
Location
Jacksonville, Florida
Loss
$200

American home shield

this is the complaint i just sent to the bbb: on 06/26/08 ahs sent out pipe down services to my home to repair my water heater and leaking faucet in my master bath tub. the service tech "rick" looked at the water heater and the faucet and came back with a list of "extra" charges that ahs doesn't cover. he said as soon as i wrote him a check for $675.00 he could get started on the job. in 2000 i had the water heater replaced. i paid the tech the $35.00 house call fee and the water heater was replaced. rick said i had to bring the water heater up to building code. i understood this and told him i would get back to him. after spending the afternoon doing some research i found that pipe down services was a little pricey on their extra charges. even if i needed some of these extras, i found these parts and permits for $98.22. this was if i purchased the most expensive parts that lowes and home depot had to offer. what i found most interesting was that by just looking at the master bath faucet, he determined that the valves had to be replaced. I guess rick has x-ray vision. While rick was in my home, ahs called me to go over the extra charges. I told them I thought that the extra charges were over inflated. I was then referred to the buy out department and they said someone would get back to me in 24 hours. Several days later someone from the buy out department called me and offered me less than $250 to replace the cost of the heater. After checking at lowes and home depot I knew the cost would be between $239 and $350 and this would not include parts and labor. I was told this was my only option. I then called your customer service department and asked for a different service company to come out to my house. I was refused. They said my only options were to pay $675 to pipe down services to do the work or take the money that the buy out department offered me. I then spoke to the customer service manager who would only tell me his name was “Ed T” and he said the same thing. I do not want pipe down services in my home again. This man displayed his plumber’s crack proudly each time he bent over. While I was on the phone with ahs he stood by me reading sensitive papers on my desk. I will purchase the parts out of my own pocket to bring the water heater up to building code although I don’t believe half of them are necessary. After speaking with several plumbing companies, I was told that unless the leak was coming from the top of the tank, they would not have to be replaced. I also found out that unless the tech had looked behind the bathroom tile, there is no way he could have known that the valves had to be replaced. Please contact me immediately so that we may resolve this ongoing issue.
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ID
#126416 Review #126416 is a subjective opinion of poster.
Location
Houston, Texas
Reason of review
Problems with payment

American Home Shield makes repairs cost more

AHS was going to have to replace a blown A/C compressor at my house. The tech inspected it, agreed it had just failed under normal operation, and left. An hour later, we get a call from a rude AHS rep telling us that the repair was denied due to a couple of dented fins on the compressor. This is a large unit with close to 40 square feet of heat exchanger. When the rep contradicted himself about the diagnoses a minute into the call, he cursed and hung up on us. This company seems to make money on the idea that when something big breaks, you need it repaired. They'll string you along with "we'll get back to you tomorrow", until you get tired of having no heat in the winter, and your pipes burst, or no AC in the summer, or your stove catches fire. So you'll end up paying full retail for the repair and having to go through the aggrevation of waiting - and you'll still have spent worthless money for their "coverage". http://oopsmybad.wordpress.com/american-home-shield-wont-fix-your-air-conditioner/
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ID
#126001 Review #126001 is a subjective opinion of poster.
Location
Houston, Texas
Product
American Home Shield Warranty
Loss
$3400

This Realtor will never use ASH again.

I ordered an upgraded warranty package for my client for over $400.00.Three weeks after she moved in she needed plumbing lines cleared of a blockage so she could use her showers and toilets....They sent a plumber and said they would not cover her repairs, charged her the service fee, and gave her an estimate to replace all the plumbing for over $2,500.00. I recieved the worst costumer service and communication from their company I have ever encountered. I will never refer their services to another client. Do not use American Home Sheild. They are a rip-off.
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ID
#124888 Review #124888 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
Product
American Home Shield Warranty
Reason of review
Not as described/ advertised
New Reviewer

American Home Shield Costs Customers More In The Long Run

In December of 2007 I purchased a home in Henderson, Nevada, and paid an additional $600.00 for the home warranty by American Home Shield. I purchased the so called "INSURANCE" because I was buying an older home. Upon going through the house, I noticed water damage: the roof had leaked during a recent rain, something I did not know was going to happen. I called the realtor I went through to buy the house, and asked about how to file a claim as I had not received anything from American Home Shield. She was shocked to learn they had not sent anything in line of policy information. So she contacted them to have them contact me. No one contacted me. Under my policy, the roof, the electrical, heating, air conditioner, water heater, all major appliances are covered as well as all plumbing issues are covered, or so I thought. I never heard anything nor did I receive anything, as a result I shelled out $7500.00 to have the roof replaced, a roof that is covered under my policy. So I think all is well and I go to move a few things in and stay there over night. The outlet in the bathroom was hot.. turns out the electrical/wiring needed to be redone. So once again I called to get the information on the policy, again nothing, so there goes $2500.00 out of my pocket to fix the electrical issues. All this was in January of 2008. Then the locks jammed. A third call goes to try to get policy and contract information. Once again nothing, so that was yet more money, $700.00 to fix all the locks on house. THEN a plumbing issue came up, I FINALLY got a hold of someone from the American Home Shield. What happened was when I was doing a small load of laundry my mother went to use the bathroom and water backed up into the toilets, bath tubs, and in the laundry room, so I am telling the gal this, and I tell her, I am still in California, being unable to move into the home due to all of these issues and would not be in town until a few days later, and this is the beginning of May! I also inform her that at this time I had STILL not received any sort of policy related information. She sent the plumber out that day, and I received a nasty message on my voice mail from him asking why the *** did I call for service if I had no plan to be present. I called back and tried to explain that the phone operator from American Home Shield knew that I was not there and I apologized for him being sent out like that. He snapped at me that he would have the receptionist call me back on Monday to schedule an appointment. The lady did call Monday, and was very rude, so I just scheduled for the Thursday coming up. I get to Henderson on Wednesday evening, and wake up early Thursday morning, even though the "TECHNICIAN" was not going to be there until noon. Noon rolls around, no show... so I call around 12:30 and they call the technician and he claims he called my cell phone to say he was running late but in truth, he never called because I used my cell phone to call them. SO I got mad and said why didn't he leave a message, this is unprofessional on his part. So them I am told he is on his way and he will show in 5-10 minutes. 45 minutes go by, again nothing, so by this time I am furious and I call the plumbing company to cancel the appointment because my time may not be precious to them, but it is to me. So I am outside having a smoke when I call, and they claim the guy was at the end of the street when I called. SO I just blew up. I said really, my house IS at the end of the street and considering I was outdoors when I called and did not see him. I was basically called a liar by the company and they hung up on me. So I called American Home Shield and basically told them that so far this policy has not paid for itself and that I refuse to deal with a company that treats their clients with so much disrespect. To this day, the middle of June, the plumbing issue has not been fixed, yet I am being charged a $50.00 service fee when their guy did not even show up! And I have been told that unless I PAY the fee, additional fees will be added. Here it is June, and I am just now moving into a home I purchased in December of 2007, and because of American Home Shields failure to provide policy information, I am out over $10,000.00 on repairs that are covered under the policy I purchased. Look into your options, there are other companies out there that provide the same coverage's for sometimes less money and they are considerably more reliable.
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ID
#124467 Review #124467 is a subjective opinion of poster.
Location
Torrance, California
Product
American Home Shield Warranty
New Reviewer

IT Industry Corp lied about coming to my home

On approx 5/5/08 AHS referred It Industry Corp. to service my spa equipment. When tech Tony, called to set up an appointment I asked if he was familiar with my type of spa system, he said no and never showed up. He claimed that he came to my home and I would not let him in to check the system. That assertion is totally false and without merit. AHS was informed about the incident and assured me that I would be credited by the $50.00 service fee. I was initially given credit but then AHS decided to reinstate the service fee. If that were the case why would AHS authorized service on my refrigerator on 5/21/08 if there was an out standing balance. To this date the balance is outstanding and service suspended.
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ID
#124378 Review #124378 is a subjective opinion of poster.
Location
Long Beach, California
Loss
$50
New Reviewer

American Home Shield has the worst management

I think it's cheaper to buy your own parts and labor for whatever needing repair than going through this insurance. They have the worst management team and the worst contract service providers. At the end, most things end up not within the contracted service realm that you simply pay the service fee for the contractor to come to your home to give you the highest possible quote in the industry. If you are lucky that the particular item is covered, you have to wait for the delivery one day and then wait for the installation or repair on another day. (They don't allow you to schedule the repair before you physically have the parts in your hands). Who in America stays home nowadays? It's too costly to take day off at work to wait for a delivery and they are very rigid with the delivery schedule(has to be weekdays) and they don't allow delivery to other than your home address.
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ID
#124063 Review #124063 is a subjective opinion of poster.
Location
Riverside, California
Loss
$1200

AHS home insurance ripp off company

I live in Texas and my AC went out , i called AHS to request service it was on a friday no one called back from the service company till after business hours and was told they could not service me for another 4 days i said i can't wait in this heat i have to call AHS and have them fined some one else so i called AHS and was told they could not change service provider and have to wait 4 days and if by then could not get resolved they will change provider so i said and have to wait another week they said yes so the money you spend on hotel room and dining out is more than what you save that's not counting the days off you have to take and wait for some *** head to call you and schedule an apointment and who knows if it's coverd or not and what they may make up to deny your claim , bottom line you're dealing with the lowest of the low , save your money and repair things on your own it's cheaper and faster .
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1 comment
#16159

I'm so sorry about what happened to you. AHS did the same to me.

Search American Home Shield is a crock and that'll give you how they treated me. We seriously need to get together somehow and do a class action suit against them!

ID
#123496 Review #123496 is a subjective opinion of poster.
Location
Plano, Texas
Service
American Home Shield Claim
Loss
$1500
New Reviewer

American Home Shield is a Crock

Shaddy contractor was sent out, won't refund the full amount I paid for the warranty even though I cancelled before the 30 days citing incurring charges, won't refund the amount I had to pay for a window unit (had to buy a window unit cause my family and I was sitting in 90 degree heat in our house for 8 days) and won't refund the money I paid to my own independent contractor that fixed the problem in 3 hours versus their 16 days to make a decision on my claim. American Home Shield is a crock!
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ID
#122796 Review #122796 is a subjective opinion of poster.
Location
New York, New York
Product
American Home Shield Warranty
Loss
$650
New Reviewer

Denies

I called American Homes Sheild to have my Air conditions repair. I was told since I did not have maintance done on my air condition my claim was denies. I need to have another company to come and clean coil on my system. So, I had to pay American Shield $55.00 and other compay $389. Oh, I forgot tell you this the company that came out knew the the claim was going to be deined, so the tech called his boss and to get him to sale me a new unit. The unit I was is only 14 years old, they me that was out of date. So, you know some of the tech work on commission, when they sale you a new unit. The Lady in Fort Washington, MD
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3 comments
#165652

I have had AHS for about 3 to 4 years. They were good until about April of this year.

I pay $45 a month. They have fixed my washing machine once and my dryer a couple of times. No major parts broken. When my refrigerator broke, they order the part twice and it was the wrong part so after about 4 weeks they gave me a brand new refrigerator.

so i had no complaints. when my AC broke in April of 2009 i called them and they sent out Harkins Air & Refrigeration. they went into the attic and said he would have to go and take information back the office. I asked him to check the outside unit because the neighbor had notice that the fan wasn't blowing; something like that.

[The neighbor fixes Air conditioners and knew their was a problem. He checked the outside unit and it needed a motor. They called me back and said that because the ducts in the attic was not tied up correctly they could not fix anything until the problem in the attic was corrected. I ask them to fix the outside unit and i would get someone to fix the ducts in attic that has been like that for 15 years.

they called back and said they couldn't fix the outside unit because of the problem in the attic. I called Harkins to get an estimate for the duct reparis and they never called me back. i was without air for 2 days going back and forth with them. The next morning i called Calvin's maintenace they came out at 8:30 a.m.

put a new motor in and completed the job by 10:30 am. The motor was under warranty so i had to pay $200 for labor. I wasn't going to complaint since we got a new refrigerator. But My In-Laws, both in their 80's; temp 90 to 100 degrees; just got the warranty about 6 months ago; AC went out Monday 7/12/2010 and on 7/14/2010 she had to call them to see what they was going do and they told her because it hadn't been cleaned in several years was the reason it had broken.

She had to call Baton Rouge AC and they came out that Thursday with the part and fix the AC by 1:00 p.m. It was also under warranty. we both had to pay our $60 withstand these high temps and way 3 days before getting AC fixed.

To me a Scam is going on and Harkins AC in Baton Rouge is part of the scam. BEWARE!

#124662

American Homeshield sent a plumber out several times to fix a leak on my hot water pipe under the house. The plumber used “duck tape” to repair the pipe.

Needless to say, the duck tape didn’t fix the leak. However, Mostly all of our walls cracked and our floors buckled causing costly damages to our home. Our children were sick from mold and my family had to go without hot water in very cold weather. We are suing American Homeshield and the plumber for the damages to our home, health, and living conditions.

While American Homeshield tries their best to get out of being responsible for the damages, they also sent us a letter saying that they are not renewing our contract. Oouuuch! Talk about insult to injury. If you are or used to be a customer or contractor I will be very grateful if I can get a statement from you sent to my email bpsashington@***.net.

Or call me (251)232-****. I am especially interested in hearing from any contactors and former American Homeshield employees that can vouch for American Homeshield’s encouragement to make cheap repairs that only puts a temporary band-aid on the problem and their deceptiveness with denying claims that should be covered. Customers that share horror stories like mine and ended up with damage to their homes, I’d love to hear from you as well.

I am not looking for anyone to testify in court, only a true statement. I will also be willing to give my statement to anyone who needs it.

#15022

american home shield playing ads while customers are on telephone hold. captive audience and time consuming when this happens.

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ID
#122680 Review #122680 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
American Home Shield Claim
Loss
$444