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Pissed Consumer Interviews ?
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
We have been a client for over 15 years. At first AHS would fix the occasional thing that broke. Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it. Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
That's the motto of American Home Shield (AHS). If you have a covered unit that is showing definite signs that it is just about to fail but it is still working when an AHS "service" representative stops by,you can forget having it fixed even if it is a...Read more
Company wrote 0 private or public responses to the review from Apr 15, 2008.
We call AHS March 6, 2008 for an emergency repair in our electrical panel breakers. We were without running water and air conditioning. The service call never came that day and they gave us a schedule 4 days later. We told we can't wait because we have a 11 years...Read more
Company wrote 0 private or public responses to the review from Mar 25, 2008.
AHS is a scam. They make their money by being sure to avoid your expenses. (e.g. an insurance company). To work with a company that lacks accountability and is so comfortable with false advertising of poor services astounds me. I was cordially assured that their...Read more
Company wrote 0 public responses to the review from Mar 24, 2008.
I called American Home Shield in the dead of winter with a furance the would not run. I called the company with all of the information on the furance and even told them what part was broken. They had to send a man out to look at the furance who did not show on time and...Read more
Company wrote 0 public responses to the review from Mar 06, 2008.
AHS disqualified our plumbing system due to 'roots' pulled back from the sewer. I was there and asked the guys if it was roots, they said 'no'. Bigger issue was that after complaining to AHS and them guaranteeing me a call back, I never received a call....Read more
Company wrote 0 public responses to the review from Feb 29, 2008.
Purchased new home in October. Paid AHS $480+ for home warranty. Had/have problem with the heat pump/plumbing. Called them. Nothing. Called again and they sent this...cheapest folks to look at the problem. The folks came out, gave story and left...nothing to do with...Read more
Company wrote 0 public responses to the review from Feb 28, 2008.
American Home Schield is the worst company I have ever dealt with. The reason you purchase this is if something in your home breaks however if this happens they will not fix it because they say it is due to deferred maintenacne even though you just bought the home. My...Read more
Company wrote 0 private or public responses to the review from Feb 22, 2008.
I signed up with American Home Shield Ins when I bought my house. So far every time I have needed them , there is always an excuse why they don't have to cover the problem. The people they send out just charge for the visit and say that the problem is not something...Read more
Company wrote 0 private or public responses to the review from Jan 17, 2008.
On Jan 2, 2008 we contacted American Home Shield Warranty Company (AHS) because every time we used our oven, our carbon monoxide (CO) detector would go off. After a month or so of this and contacting our alarm company who monitors it, we decided to call AHS to have...Read more
Company wrote 0 private or public responses to the review from Jan 14, 2008.
American Home Shield promises to cover your plumbing with their home insurance, but be aware! We had a leak in our plumbing system, but because they could not find a plumber with the correct certifications in their network, they simply wrote it off as an access issue. ...Read more
Company wrote 0 private or public responses to the review from Dec 28, 2007.
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