Anonymous
map-marker Port Charlotte, Florida

Warranty?

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We have American Home shield ND will not be renewing it, it's not worth the paper it's written on. Our microwave dies a couple of week s ago, we should have just went out and replaced it but decided since we had the insurance we would use it,. We paid the technician $75 and he took it back to the shop to fix. I told him. I've never seen any repair a microwave, he said he insurance company doesn't want them to replace . It's been two weeks now, they still don't have it fixed. For just a few dollars more we could have bought new one. We also had a leaked fixed in the bathroom, the plumber came and couldnt get the fixture apart and told me he would have to take the tiles out to fix it, the insurance company called and said that we would have to pay to fix the tiles, so my husband was able to get the piece out himself and just let the plumber finish when he came back a week later. So if they don't replace if our air conditioner or refrigerator breaks how long do we have to go without before they re fixed?
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Cons:
  • Breach of contract
  • No communication from supervisor
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Ballwin, Missouri

American Home Shield Plumbing Warranty Review

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Horrible!!!!!!!!! They do not cover anything! Left my house with an active leak. Had to hire a plumber. This company sucks so bad. A complete and utter sham!!!!!!!!!!!!!!!!!!
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Indianapolis, Indiana

Horrible Service

American Home Shield - Horrible Service
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Good luck! We had a pipe in our kitchen DISINTEGRATE this morning and were told that there is no need for an expedited service call because there's not an active leak. Mind you, I have a silver dollar sized hole in a pipe and no access to water to cook or wash dishes with, with a 2 year old in the house. The earliest we will have a service provider available to us is Tuesday. Ridiculous. And you'd better believe this will be on every possible review site I can find.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Erie, Pennsylvania

American Home Shield Home Warranty Review from Erie, Pennsylvania

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Hi we bought our first home in April 2015 and it came with a home warranty through American home shield. Within 3 days of moving into our we had to replace our sewer line. It is funny how the contract with this company states that they will not cover the repair if the line is busted. Basically the pipe was deteriorated hence roots were laying on top of were the connection should have been... They have refused to pay for it... So we had it replaced and they still do not want to do anything about it. Also sent someone out to replace our water heater and the guy was unprofessional and did not fix the other leaks ... Again this was brought to thier attention but no response. I feel that this company has the worst customer service and they do work for the customer at all.
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Reason of review:
Bad quality
Anonymous
map-marker Columbus, Ohio

Recently Terminated.

I received a form letter(DATED MAY 27, 2016) stating that American Home Service was unable to renew my contract. When I called the telephone number listed in the letter, the customer representative said it could be based based upon payment history, and other extenuating circumstances that would favor the company. She said that is is clearly stated in the contract that AHS can terminate me at any time they wish. I am over 65, living on a fixed income and I didn't think that I would need an attorney to read an extended warranty contract. I have never filed a claim against AHS, and their customer service rep was an ***! DO NOT DO BUSINESS WITH THIS COMPANY!!!!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Huntington Beach, California

American Home Sheild Fraud

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American Home Shield they have terrible customer service.. All they want to do is take your money. when you need something they deny your claim.... I called to get service on my trash compactor it took 5 days to send out Premier Appliance Sevices they looked at it took the check for 125.00 and left.. I got a call 2 hours later They said the unit was not covered due to excessive use. I did nothing out of the ordinary. This company is fraudulent. do not ever use them. They are crooks. I'm going to blog on every social media and web site I can find to get this message out
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Cons:
  • Fruad
  • No follow through with promises
Reason of review:
Warranty issue

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Foresthill, California

American Home Shield Customer Care Review

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The Worst company out there! Employees read off of scripts no customer service at all. Promises not kept. Apparently they don't have supervisor was told that numerous times. Don't care if you have hot water. Take your money easy but when comes to supply service they are not willing to assist!
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Reason of review:
Poor customer service
Anonymous
map-marker Hanford, California

American Home Shield Customer Care Review

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Horrible customer service! Refused to fix our issue with our AC said we had a pre existing issue but they could not figure out the issue! They did not want to help us at all GLADLY CANCELLED our home warranty through them!
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Reason of review:
Poor customer service
Anonymous
map-marker Bellevue, Washington

American Home Shield Customer Care Review

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This company is biggest ripoff. They have no integrity and they use newly formed contractors that are trying to get there business off the ground. 2-3 week policy and multiple phone calls to get problem fixed and no call from a contractor and expedited dispatch from them. AHS = Another Home Sczm as they are awful and sound so illiterate.
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Reason of review:
Poor customer service
Anonymous
map-marker Jonesboro, Georgia

Bad experience

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WARNING... American Home Shield gave me terrible customer service and I found several other negative post about them.

I had an issue with one of their required contractors after spending over 900.00 out of my pocket and when I needed something else done under my warranty American Home Shield insisted that I use that same company or they would not pay for a covered claim. I was hung up on 4 times when trying to reach a manager and Nobody called me back.

When I finally reached a manager; he only repeated scripted policy to me instead of investigating the special circumstances around my concern. I will be filing a formal complaint on an executive level.

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Tucson, Arizona

Denied Covering a clearly covered AC unit

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AHS has denied a claim for an outdoor AC unit that happens to cool a part of our home that also houses a wine room. Though 3 separate technicians have come out and stated absolutely this is not a wine "chiller", AHS has denied the claim repeatedly saying they consider it a wine chiller per section G-3 of the warranty. Total fraud. Do not use this company, buyer beware. This is our third claim in almost a year and they have covered none of them on technicalities. This was final straw. I get they make money by not covering items or incurring costs, and the companies they used for service were some of the lowest rated companies here in our market according to yelp and others. I'm sure they were the cheapest too.
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Loss:
$2600
Cons:
  • Take diagnosis and interpret only in their best interest
  • Difficult to deal with
  • No supervisors to talk to
Reason of review:
Warranty issue

Preferred solution: Let the company propose a solution

Cleophus Xky
map-marker Safety Harbor, Florida

Horrible warrenty company

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I own more than one property and choose AHS. I have had more bad experiences then good ones and the good ones I have had to fight for. One home 17 days and counting waiting on ac to be fixed with 80 plus weather with 90 percent humidity. Horrible customer service that does not care about the customer as well as the horrible experiences with the companies they send out to fix things. Water heater 9 days without hot water again bad service all around. You cannot talk to a supervisor or anyone that cares. I will be taking my homes else where after my ac gets fixed however long that will be. Bad experience. This is just two of my bad experiences I have plenty more.
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Cons:
  • Lacks follow through
  • Lack of communication between vendor and ahs
  • Vendor
Reason of review:
Bad customer service, delivery time

Preferred solution: Let the company propose a solution

Anonymous
map-marker Pinckney, Michigan

Air conditioner issue

I have had American home shield service contract for over 10 years last year my air conditioner was not working so I called ahs and had it repaired. Last week the same air conditioner was not working so I once again called ahs for service. The service technician found a blue substance in the unit and called has for authorization. They declined saying it was not covered even though they are the only company who has EVER worked on the unit. They do not stand behind the agreement do not sign up with them or you will be LET DOWN as well
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Pleasanton, California

Freon: AHS Only covers the first $10 out of $60 per pound

Freon: AHS Only covers the first $10 out of $60 per pound and if I need 6 lbs of freon, I will have to pay $300 and AHS will only pay a whole whopping $60. Excuse me, don't I already pay for the AHS WARRANTY to cover these hidden "costs".

Whats the point of continuing service with AHS if their competitors cover 100% of the freon and charge $15 less for a service call?! Of course its all about marketing and sales.

They must have been losing money with in the AC department in the summers and decided to charge all their clients. Do other companies charge for freon as well?

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Loss:
$300
Reason of review:
Pricing issue

Preferred solution: Full refund

20 comments
Guest

You are lucky. They wanted 2500 for refrigerant on my system! Avoid AHS like the plague.

Guest

It’s sad and pathetic that these warranty companies hire contractors who are savvy, not savvy, some work some don’t, some don’t even know what they are doing and they still charge the customer for showing up to just say... (don’t see nothing wrong with the unit

Guest

I was very surprised that AHS only cover 10 dollars a pound of Freon as I had to pay yesterday 475 dollars (ouch). if you have A/C do not use this company.

Guest

Take it up with the EPA. The EPA wants all older, R-22 systems replaced, regardless of their age.

If your system uses R22, the older type, you are “encouraged” to replace the equipment and bring it into the new era of R-410a equipment. The 2 types of freon are totally different and non-compatible. The ENTIRE system, indoors and out, must be replaced, to convert properly from R22 to R410-a. That’s not to say that there aren’t *** jobs everywhere, in futile attempts to avoid complete system replacement.

It will not work well, or for long, if a *** job is done, obviously. The legislation was put into effect by the EPA to force people into replacing older, less efficient equipment. Whenever they get a notion to start the phase-out of R-410a refrigerant, and it WILL happen, the equipment will need replacing again. We are considered too comfy in America, and no other country uses as much air conditioning as we do.

It will cost us to be so comfy. Sometimes we just need “help” seeing their vision for us.

Guest

Hopefully you actually needed freon. Their contractor told me I needed quite a bit.

But I don’t. They also told me I needed a new coil, a new drip pan, and a whole new outside unit. Which of course would not be covered. But the contractor could come back and do the work for a discounted price.

I had an independent company come look at it after weeks of fighting with AHS. The only thing my unit needed was the coil to be cleaned.

Guest
reply icon Replying to comment of Guest-1699127

The reason they told AHS it needs all the non-covered is to head off free recalls. Obviously, your system was suffering from lack of maintenance, which should not even be covered, but probably is under your policy.

Most plans now cover lack of maintenance, requiring the contractor to do it free of charge. However, a cleaning never satisfies a home warranty customer. They always start sending in recall requests, one after another, complaining that the system wasn’t “fixed”. Since recalls are free to the customer, the savvy customers make sure to report to AHS to voice their complaints about the lack of money that was spent by AHS, and how they need a new unit, or at least a major repair.

In addition, their suffering and their small children in the heat mean they should get expedited free service, future discounts, and free window units. They also use this opportunity to badmouth the AHS contractor for taking so long and for being unable to “fix” their unit, causing all this suffering. They demand a new unit, and the contractor to be fired. Sound familiar?

Instead, the wily AHS contractor headed off your complaints and whining, by insisting you put your money where your mouth is. In other words, put up or shut up. You have no complaints about their work, now, because you did not hire them.

Everybody wins!!!!! Even your outside contractor, who saved the day, by cleaning your coils, which made you totally happy with HIS price!!!

Chloey Pmx

Agreed, thus is unfair business practice. AHS is in cohoots with local HVAC contractors as well to then trouble and price gouge you forever....its a scam

Guest
reply icon Replying to comment of Chloey Pmx

The price of refrigerant can vary greatly in the free market. There is no set price on what companies charge for it, or anything else.

That would be price fixing. Also, since refrigerant is basically a commodity, the price fluctuates almost daily from the suppliers, like gasoline. Obviously, the AHS HVAC contractor’s are not going to sell it to customers for what they paid for it. Nor are they going to allow the customers to supply their own.

Likewise, they are not going to re-use your contaminated refrigerant so that you don’t have to pay them. The smartest thing AHS ever did was cover only $10/pound of refrigerant. That slows down the repair process and forces consumers to reconsider cashing out on a repair thru AHS and replace their own systems, which is a much wiser solution for everyone. In actuality, the contractors don’t even charge AHS the $10/pound, in order to get more calls from AHS.

They are forced to keep AHS’s costs lower than their home warranty trade competitors, so they just absorb the $10/pound. They also absorb most of the cost of the repair anyway, including parts and labor, making your out-of-pocket non-covered costs even more valuable to the contractor. YOU are the only one paying here!! Without your payment for non-covered, NO money would be changing hands.

Their policies clearly state what the coverage is. People read it wrong, that it covers the first 10 lbs, or the homeowner only pays $10, or that freon only costs $10/lb.

it is clearly worded, and there is nothing illegal about it. Take it up with the EPA.

Guest

Just went through that with them. Mine takes r22 wants 1080.00 unbelievable.

Guest

The reason for the cap at $10 is to make the customer more likely to accept a cash out offer instead of going with the repair. If there were no extra costs involved for the homeowner, they’d all want their repair yesterday.

This extra charge slows them down, and makes them think hard about replacing the system themselves. Because each time the system needs freon, this expense will happen. The EPA wants all the older equipment replaced, so the price of refrigerant shot up several years ago. $60 per pound is cheap:at one point, R22 was selling for $125 or more per pound.

A 5 ton split system can hold as much as 22 pounds (very poor design, a 5 ton split system!) if the customer chooses a cashout, then AHS is off the hook for a few hundred dollars, and the contractor is dinged for that, because it wasn’t handled in-house (meaning the contractor kept AHS’ costs from going over $200 by absorbing them themselves). The contractor cannot charge AHS even the $10 per pound that is “covered”.

The HVAC contractor only gets a flat $200 per call, and has to absorb all the costs that should be covered by AHS, in order to stay onboard. It’s a crooked business

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Rikki Wgr
map-marker Columbia, South Carolina

American Home Shield - Ahs Request Service Review from Columbia, South Carolina

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We called American Home Shield and told them that it appeared as though our dog knocked the outdoor nozzle off the house and it broke a pipe. They said that they would send out a plumber the next day. The plumber came and we paid the 75 dollars to be told that nothing would be covered by American Home Shield. My problem is that we were very upfront and honest about the problem. If a broken line is not covered by AHS then as soon as we told them the problem they should have told us that it wouldn't be covered. Not after the 75 dollar service call. Additionally the representative who told us that they would not cover it by phone while the contractor was at our home refused to give us her name. She said all that she could tell us was her first name is Janae. She refused to allow us to speak to a supervisor. She refused to provide her last name to us. She refused to provide us with a direct call back phone number. She refused to identify herself by any other means than saying she works at a Georgia call center. We are very disappointed in the service we received after having years of coverage without making claims.
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Reason of review:
Order processing issue
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