American Home Shield
Reviews and Complaints
Warranty?
- Breach of contract
- No communication from supervisor
Preferred solution: Deliver product or service ordered
American Home Shield Plumbing Warranty Review
Horrible Service
Preferred solution: Let the company propose a solution
American Home Shield Home Warranty Review from Erie, Pennsylvania
Recently Terminated.
American Home Sheild Fraud
- Fruad
- No follow through with promises
Preferred solution: Deliver product or service ordered
American Home Shield Customer Care Review
American Home Shield Customer Care Review
American Home Shield Customer Care Review
Bad experience
WARNING... American Home Shield gave me terrible customer service and I found several other negative post about them.
I had an issue with one of their required contractors after spending over 900.00 out of my pocket and when I needed something else done under my warranty American Home Shield insisted that I use that same company or they would not pay for a covered claim. I was hung up on 4 times when trying to reach a manager and Nobody called me back.
When I finally reached a manager; he only repeated scripted policy to me instead of investigating the special circumstances around my concern. I will be filing a formal complaint on an executive level.
Preferred solution: Let the company propose a solution
Denied Covering a clearly covered AC unit
- Take diagnosis and interpret only in their best interest
- Difficult to deal with
- No supervisors to talk to
Preferred solution: Let the company propose a solution
Horrible warrenty company
- Lacks follow through
- Lack of communication between vendor and ahs
- Vendor
Preferred solution: Let the company propose a solution
Air conditioner issue
Freon: AHS Only covers the first $10 out of $60 per pound
Freon: AHS Only covers the first $10 out of $60 per pound and if I need 6 lbs of freon, I will have to pay $300 and AHS will only pay a whole whopping $60. Excuse me, don't I already pay for the AHS WARRANTY to cover these hidden "costs".
Whats the point of continuing service with AHS if their competitors cover 100% of the freon and charge $15 less for a service call?! Of course its all about marketing and sales.
They must have been losing money with in the AC department in the summers and decided to charge all their clients. Do other companies charge for freon as well?
Preferred solution: Full refund
American Home Shield - Ahs Request Service Review from Columbia, South Carolina
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You are lucky. They wanted 2500 for refrigerant on my system! Avoid AHS like the plague.
It’s sad and pathetic that these warranty companies hire contractors who are savvy, not savvy, some work some don’t, some don’t even know what they are doing and they still charge the customer for showing up to just say... (don’t see nothing wrong with the unit
I was very surprised that AHS only cover 10 dollars a pound of Freon as I had to pay yesterday 475 dollars (ouch). if you have A/C do not use this company.
Take it up with the EPA. The EPA wants all older, R-22 systems replaced, regardless of their age.
If your system uses R22, the older type, you are “encouraged” to replace the equipment and bring it into the new era of R-410a equipment. The 2 types of freon are totally different and non-compatible. The ENTIRE system, indoors and out, must be replaced, to convert properly from R22 to R410-a. That’s not to say that there aren’t *** jobs everywhere, in futile attempts to avoid complete system replacement.
It will not work well, or for long, if a *** job is done, obviously. The legislation was put into effect by the EPA to force people into replacing older, less efficient equipment. Whenever they get a notion to start the phase-out of R-410a refrigerant, and it WILL happen, the equipment will need replacing again. We are considered too comfy in America, and no other country uses as much air conditioning as we do.
It will cost us to be so comfy. Sometimes we just need “help” seeing their vision for us.
Hopefully you actually needed freon. Their contractor told me I needed quite a bit.
But I don’t. They also told me I needed a new coil, a new drip pan, and a whole new outside unit. Which of course would not be covered. But the contractor could come back and do the work for a discounted price.
I had an independent company come look at it after weeks of fighting with AHS. The only thing my unit needed was the coil to be cleaned.
The reason they told AHS it needs all the non-covered is to head off free recalls. Obviously, your system was suffering from lack of maintenance, which should not even be covered, but probably is under your policy.
Most plans now cover lack of maintenance, requiring the contractor to do it free of charge. However, a cleaning never satisfies a home warranty customer. They always start sending in recall requests, one after another, complaining that the system wasn’t “fixed”. Since recalls are free to the customer, the savvy customers make sure to report to AHS to voice their complaints about the lack of money that was spent by AHS, and how they need a new unit, or at least a major repair.
In addition, their suffering and their small children in the heat mean they should get expedited free service, future discounts, and free window units. They also use this opportunity to badmouth the AHS contractor for taking so long and for being unable to “fix” their unit, causing all this suffering. They demand a new unit, and the contractor to be fired. Sound familiar?
Instead, the wily AHS contractor headed off your complaints and whining, by insisting you put your money where your mouth is. In other words, put up or shut up. You have no complaints about their work, now, because you did not hire them.
Everybody wins!!!!! Even your outside contractor, who saved the day, by cleaning your coils, which made you totally happy with HIS price!!!
Agreed, thus is unfair business practice. AHS is in cohoots with local HVAC contractors as well to then trouble and price gouge you forever....its a scam
The price of refrigerant can vary greatly in the free market. There is no set price on what companies charge for it, or anything else.
That would be price fixing. Also, since refrigerant is basically a commodity, the price fluctuates almost daily from the suppliers, like gasoline. Obviously, the AHS HVAC contractor’s are not going to sell it to customers for what they paid for it. Nor are they going to allow the customers to supply their own.
Likewise, they are not going to re-use your contaminated refrigerant so that you don’t have to pay them. The smartest thing AHS ever did was cover only $10/pound of refrigerant. That slows down the repair process and forces consumers to reconsider cashing out on a repair thru AHS and replace their own systems, which is a much wiser solution for everyone. In actuality, the contractors don’t even charge AHS the $10/pound, in order to get more calls from AHS.
They are forced to keep AHS’s costs lower than their home warranty trade competitors, so they just absorb the $10/pound. They also absorb most of the cost of the repair anyway, including parts and labor, making your out-of-pocket non-covered costs even more valuable to the contractor. YOU are the only one paying here!! Without your payment for non-covered, NO money would be changing hands.
Their policies clearly state what the coverage is. People read it wrong, that it covers the first 10 lbs, or the homeowner only pays $10, or that freon only costs $10/lb.
it is clearly worded, and there is nothing illegal about it. Take it up with the EPA.
Just went through that with them. Mine takes r22 wants 1080.00 unbelievable.
The reason for the cap at $10 is to make the customer more likely to accept a cash out offer instead of going with the repair. If there were no extra costs involved for the homeowner, they’d all want their repair yesterday.
This extra charge slows them down, and makes them think hard about replacing the system themselves. Because each time the system needs freon, this expense will happen. The EPA wants all the older equipment replaced, so the price of refrigerant shot up several years ago. $60 per pound is cheap:at one point, R22 was selling for $125 or more per pound.
A 5 ton split system can hold as much as 22 pounds (very poor design, a 5 ton split system!) if the customer chooses a cashout, then AHS is off the hook for a few hundred dollars, and the contractor is dinged for that, because it wasn’t handled in-house (meaning the contractor kept AHS’ costs from going over $200 by absorbing them themselves). The contractor cannot charge AHS even the $10 per pound that is “covered”.
The HVAC contractor only gets a flat $200 per call, and has to absorb all the costs that should be covered by AHS, in order to stay onboard. It’s a crooked business