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Pissed Consumer Interviews ?
By FAR the absolute WORST company I have EVER dealt with. ALWAYS have an hour or MORE wait on hold to speak to ANYONE. I purchased a AHS warranty on the advise of my real estate agent when I purchased my home in Florida. THAT was my first mistake !! I was in the home about 2 months when I realized my heat pump was not blowing cool air causing the unit to run 24/7 resulting in a massive power bill. AHS sent Total Air Care ( another loser of a company) to fix it. $75 thank you very much. I the left in my RV for a 6 month trip around the U.S. Returned in Sept. and my unit was not blowing cool air AGAIN !!! $350 power bill that should have been no more than $125.! Total Air care ( AGAIN !! ) they fixed it again, for about 10 days and it again went on the fritz !! ANOTHER $350 power bill. Total Air came back AGAIN !! Fixed it again !! for another 2 weeks. Then in November we had a cold weekend. GUESS WHAT, NO HEAT !! Spent the entire weekend with the temp in my home around 50*. Can't get a hold of Total Air they or AHS do not answer the phone on weekends. I am telling AHS it is time to replace this unit. NO CHANCE they point the finger at Total Air, Total Air points the finger at AHS. NOW I have to go to small claims court to get some satisfaction. Do yourselves a BIG favor, when someone suggests a AHS warranty, RUN AWAY
We have been a client for over 15 years. At first AHS would fix the occasional thing that broke. Then the last 5 years, would not honor any claim (we've only had like 3 during that time). We were going to cancel and an administrator got one of them taken care of, but played the same games with us this week on a leaking air conditioner and bad thermostat. Took our money as usual and did nothing. Said the technician didn't even put the thermostat in the report, so can't make them go back and fix it. Lodged a complaint against the vendor and the AHS CSR laughed and said, yep, plenty more complaints against those guys. Cancelled our service after 15 years, and they sent a $30 cancellation fee.
We purchased AHS Warranty. In early November, 2007, our upstairs toilet started leaking. It leaked downstairs through the pantry room. AHS sent out a plumber who used a hydrojet to clear the toilet and charge us sixty dollars. Aproximatley 30 days later, it backed up...Read more
I would like to know it anyone is filing a law suit against american home shield for fraud. You pay in good faith for their policy and follow all the procedures and you get no results or they are so slow in coming you give up on them. After speaking to many...Read more
this is the complaint i just sent to the bbb: on 06/26/08 ahs sent out pipe down services to my home to repair my water heater and leaking faucet in my master bath tub. the service tech "rick" looked at the water heater and the faucet and came back with a...Read more
AHS was going to have to replace a blown A/C compressor at my house. The tech inspected it, agreed it had just failed under normal operation, and left. An hour later, we get a call from a rude AHS rep telling us that the repair was denied due to a couple of dented fins...Read more
I ordered an upgraded warranty package for my client for over $400.00.Three weeks after she moved in she needed plumbing lines cleared of a blockage so she could use her showers and toilets....They sent a plumber and said they would not cover her repairs, charged her...Read more
In December of 2007 I purchased a home in Henderson, Nevada, and paid an additional $600.00 for the home warranty by American Home Shield. I purchased the so called "INSURANCE" because I was buying an older home. Upon going through the house, I noticed...Read more
On approx 5/5/08 AHS referred It Industry Corp. to service my spa equipment. When tech Tony, called to set up an appointment I asked if he was familiar with my type of spa system, he said no and never showed up. He claimed that he came to my home and I would not let...Read more
I think it's cheaper to buy your own parts and labor for whatever needing repair than going through this insurance. They have the worst management team and the worst contract service providers. At the end, most things end up not within the contracted service realm...Read more
I live in Texas and my AC went out , i called AHS to request service it was on a friday no one called back from the service company till after business hours and was told they could not service me for another 4 days i said i can't wait in this heat i have to...Read more
Shaddy contractor was sent out, won't refund the full amount I paid for the warranty even though I cancelled before the 30 days citing incurring charges, won't refund the amount I had to pay for a window unit (had to buy a window unit cause my family and I was...Read more
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