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American Home Shield in Atlanta, Georgia - THEY SUCK

1.0
Details
Dishonest.....not dependable....incompetent....unresponsive...not truthful.... horrible to deal with....long waits for their representatives.... at least thirty minutes or more.... second class service men....they will explore every reason why they will not honor your american home shield contract....do not make the mistake of many others and keep away from this scam company.... you will find nothing but frustration, and their attitude of Who Give A ***.... Dishonest.....not dependable....incompetent....unresponsive...not truthful.... horrible to deal with....long waits for their representatives.... at least thirty minutes or more.... second class service men....they will explore every reason why they will not honor your american home shield contract....do not make the mistake of many others and keep away from this scam company.... you will find nothing but frustration, and their attitude of Who Give A ***....
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Review
#539594 Review #539594 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
close them down so they can not scam other families
The main reason we got involved with AHS is peace of mind as most people do? Unfortunately that's has not been my experience thus far.We have been with AHS for a year and a half. Monday 22nd of September started this unfortunate experience first we waited on hold...
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Review
#539349 Review #539349 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
They have been advised by Plumbing Service Company and their repairman that the toilets were not working properly and required several flushes to eliminate the waste from toilet bowl. They authorized replacement of one toilet, but for reasons only they can explain,...
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Review
#539265 Review #539265 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

American Home Shield in Baltimore, Maryland - Cancel Your Contract,NOW!!!!!

1.5
Details
I had 4 properties under contract with AHS for the past 6 years. Each year they have gotten more ridiculous with their multiple service fees and their lack of service to replace anything, especially HVAC units. As repeatedly told to me by their subcontractors," AHS is only going to find a way to replace the part or have it manufactured. They will drain you dry in service fees before ever offering you a dime towards replacing anything". I've spent too much money on their *** The only way to stop them is to make them pay by cancelling your contract today!
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Review
#538957 Review #538957 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$6760
Preferred solution
The company should refund me for condensor payment portion earlier this year totalling $600.00 and offer me a settlement for the replacement of my HVAC system which cost me $7k.

American Home Shield is a Fraud!

I received a home warranty with the purchase of a new home and I have never experienced such bad customer service. When it comes to the important, major appliance repairs of your home such as HVAC system, American Home Shield will leave you hanging. The contractors they choose to hire are unprofessional, lack ethic and will do a poor job with fixing the problem. I had an AC issue which was not properly looked into for literally four weeks. After that I got the runaround on repairing and replacing the furnace. AHS sent out two different companies and both falsified information on their diagnosis. The issue was "escalated" to the research department which gave me the same runaround: they are not interested in replacing the unit, but in repairing it. This poor excuse of a home warranty is a royal waste of your time. You will have to interrupt your schedule CONSTANTLY to accommodate unprofessional contractors and at the end of the day, your appliance still will not be properly fixed. Do yourself a favor and do not sign up for AHS and DO NOT let your realtor talk you into purchasing this warranty for your home.
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Review
#538173 Review #538173 is a subjective opinion of poster.

American Home Shield - Review from Winter Haven, Florida

We have had this scam for about 3 years. Have been having AC problems for about 2 years. They send chappy companies out that say there is nothing wrong with the AC. In the meantime we are paying ridiculous amounts of electric bills trying to cool the house but never achieve. They will keeps sending techs out and give you every excuse in the book to not have to replace the unit. We ended up canceling the service and putting in a whole new AC unit. Ours was completely shot. Please people don't waste your time with this company. They are running a scam! !!!!
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1 comment
Lbolden2016
#1135895

Can you please contact me regarding your experience with American Home Shield? Thank you. LBolden@wkmg.com

Review
#536743 Review #536743 is a subjective opinion of poster.

Poor Quality Service Review

Not satisfied with service rendered. Basically two different servicemen came out and the both said different things...bottom line American home shield costumer service said they were going off of one of the provider findings. ...we feel that the company is just taking consumers money....unhappy costumers after about 13 years of service.#lookingfornewwarrantycompany
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Review
#536233 Review #536233 is a subjective opinion of poster.

American Home Shield in Memphis, Tennessee - FRUSTRATED WITH AHS

3.0
Details
I have been having consistent problems from my main central AC unit, that has been repaired 5 times for the same thing. My home is a new construction home bought in November 2010. I really do not want to keep paying $75.00 fees and Freon fees to no avail. It is more than obvious that the unit needs to be replaced. The smaller AC unit that services the upper level of my has had no issues. I have not had any success with my concerns, so I am messaging you out of desperation. Please help me or point me in the right direction to get the help I need. --- C L Tim Williams
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1 comment
Anonymous
#872254

You can always complain with the BBB. Replace the unit yourself and sue AHS for up to the maximum allowed in small claims court.

That may be a big number.

I'd check it out first. On these facts I am sure any judge would throw the book at AHS.

Review
#535753 Review #535753 is a subjective opinion of poster.
Reason of review
constant repair issue
Loss
$5000
Preferred solution
Replace the Main central AC Unit

American Home Shield in Other Location, New York - Following Instructions to your order

They have limited space to fill out orders on site. I needed to for fix two water leaks in two different bathrooms or locations. They only document one of the leaks when placing the order and caused me additional cost and time to call back and place another order to fix the second leak. This company is incompetent when it comes to completing orders, its like going through a drive through ordering food and getting something different from you ordered. I would recommend anyone using this company to choose someone else that is not so vague in there terms and agreement.
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Review
#535402 Review #535402 is a subjective opinion of poster.

American Home Shield in Woodland Hills, California - Muppets

1.0
Details
they sent an *** round to me who said my washing machine is broke (really) that's why I called in the first place.The *** was on the phone the whole time asking what to do.he has told AHS it works.I now have a broken washing machine and AHS want me to give the muppet $75 for not doing his job.AHS will now not return my calls.avoid at all costs wait till you phone them,they will not let you finish a sentence,they keep butting in,I am now mad at these idiots,they will not let me explain anything.
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1 comment
Anonymous
#872255

Sue the bastards. Ask for punitive damages.

Review
#535341 Review #535341 is a subjective opinion of poster.
Reason of review
Poor customer service