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American Home Shield in Kingsport, Tennessee - I put in many request to have work done as agreed, they came took $75.00 and left - no repairs

1.0
Details
I have had American Home Shield for 5 years. The last year and half, I have contacted them to send a company to fix the appliances and utilities that we agreed that would be covered. They have not responded to 3 service request and my phone calls. I have paid a contractor $75.00 to come assess one of the issues, he said that he would be back in a week to fix them. Over the next couple months and after many phone calls he never came back. The other work orders were never full filled. (in the past every time I call, American Home Shield representatives states they see the work order and are sorry) then nothing is done about it. I called today and spoke with Denzel in the retention department, he said there wasn't any work orders. I have been paying as agreed to the agreement, am requesting they fill their part of the agreement or refund my installment fee. I have a shower, microwave and oven that hasn't been repaired in almost a year. I have paid my AHS bill as agreed and service fees of $75.00 and have got no service. I am understanding in my area this is common for this company. Horrible to call and get through, says they will send somebody out, sometimes they show up and take the money and never fix the problem, then they want to bill another $75.00 get another person (expert??) to take my money leave and never come back.
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Review
#632445 Review #632445 is a subjective opinion of poster.
Cons
  • Taking my hard earned money
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

American Home Shield - Hot Water Heater Repair Review from Walnut Creek, California

1.0
Details
This company has absolutely no integrity for doing business with their customers. I have paid premiums for an entire year without any calls for service. The time I require services for a hot water heater this company can't deliver what they advertise. Contractually they have 48 hours for a vendor to service your home appliances or systems. How would these people like to go without tanking a hot shower for three days. I can under stand if your in the military but this is a home. I will never use these people again I would not recommend anyone use their services, horrible customer service and even the vendor who is fixing my hot water heater does not like them.
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Review
#631287 Review #631287 is a subjective opinion of poster.
Reason of review
Poor customer service

American Home Shield huge scam stay away!!!!

I joined American home shield thinking they would save me money, now I find myself paying more money than if I didn't have any coverage. I called on a leaking exterior faucet and water pressure fluctuation. When the tech came to the house his ticket said I had a lea king toilet, which was not the case. The tech had to leave to see if the repairs that I needed would be covered. American Home Shield called me back saying neither one of these repairs are covered. They also mentioned that I still had to pay the service techs their 75 dollar service fee for doing absolutely nothing. They came out to my property knowing what I had put in a claim for and could of denied the claim prior to the techs coming out to my property. I have spent over 2 weeks on the phone with numerous people from the company trying to get service or even get this bill taken off of my record and still no resolution. This whole interaction process I am having reminds me of the depiction the movie The Incredibles portrayed of the insurance companies. They are only here to collect your 50$ every month and work their hardest to avoid providing service to you. You would be better off saving 50$ a month on your own and use that money towards the repairs as you need them. Crappiest company I have ever worked with. Hate them!!!
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Review
#630714 Review #630714 is a subjective opinion of poster.
Reason of review
Problems with payment

American Home Shield in Catoosa, Oklahoma - Terminated by AHS with no explanation

I called AHS to request service on the washing machine and was advised the contract was terminated with no explanation. I never received any notification although they claim a letter was sent. I assume they decided I filed too many claims and their margin on my property was too low. What a way to treat a long time customer....do not use this company or don't file claims and just pay the fee or you will be cancelled. I will be contacting their competitors to check for another policy as they told me my address is permanently banned. It is difficult to understand how this company can operate in this manner and treat their customers with such disregard but it appears this is their business model.
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Review
#629637 Review #629637 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
offer a policy for my address

American Home Shield in Canton, Georgia - WWAS TOLD TO BOIL WATER TO TAKE A SHOWER BY THE CORPORATE OFFICE REVIEW TEAM

Water heat broke and leaked into basement. Customer service stated that as long as you were contacted by the "authorized plumber within 48 hours there is nothing we can do". Plumber said he could not come for 3 days, but they said as long as you are contacted you service agreement starts, I asked them how long to replace or fix water heater and they said 4-5 days. We have to authorize a new one. The corporate office review team told me to boil water for a shower. They never fixed my issue, The company is a joke and they will be contacted by the better business bureau for "scamming cutomers into buying their services". They do not fix things in a timely manner. Do not use this scamming company.
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3 comments
Anonymous
#988190

bs

Anonymous
#988189

better business bureau straw dog

Anonymous
#979511

I used to have AHS & dropped them. I had a chronic problem with my air conditioning & the service company they used came out many times.

The problem never got fixed. It was always the same...Either it was my fault (for allowing fire ants to crawl into the outdoor unit... Hello! We live in Mississippi, the fire ant capital of the world); or the owner/repairman 'fixed' the system just well enough that it lasted 31 days and then, went out again.

Of course, the work was warranted only 30 days. After 4-5 times & 4-5 deductibles, I finally said, "No thank you very much!" A few months later, my NEW air system guy told me that the AHS guy had gone to prison!!! For MURDER!!!

Yikes! He was in my living room!

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Review
#628487 Review #628487 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$900
Preferred solution
Full refund

American Home Shield in Lakeland, Florida - NO HOT WATER for 10 days

1.4
Details
An AHS plumber (REEL Plumbers) was contacted by AHS. They came out and "fixed" the Hot Water Heater. Less than 30 days later, the same thing happened.......no hot water. I called the owner of REEL Plumbing. He came out and could not fixed it. Have to order a part. Now 10 days later, NO HOT WATER. I called AHS and they stated.....sorry.....have to wait on a part. No help from AHS. They are nothing than thieves. The right thing would have been to replace the Hot Water heater or paid for a hotel room where we could take a hot shower. On a scale of 1-10............I would grade them a minus 10. They done a great job training their so called customer service reps as trained thieves. My recomendation is to find any company other than AHS as they will NEVER do the right thing for the customer.
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2 comments
Lbolden2016
#1135883

Can you please contact me regarding your experience with AHS? LBolden@wkmg.com Thanks!

Anonymous
#976506

Try your homeowners insurance company for a home warranty, if you own the home, you can get it for a fraction of what companies such as AHS charge. I have one for $90.00 per year. Those home warranty companies are a huge rip-off.

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Review
#626873 Review #626873 is a subjective opinion of poster.
Cons
  • Less than poor customer service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution

Home Warranty Review

I found out that our service contract was expired and not renewable a couple days ago without any email or call to let us know. I felt very disappointed with these company I thought they were good I had some few friends referred as customers already. It's just dissapointed with them.
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Review
#626608 Review #626608 is a subjective opinion of poster.
Reason of review
Poor customer service

American Home Shield - Heater Repair Review from Philadelphia, Pennsylvania

We called AHS on April 9 for our heater that went out again after they supposedly fixed it.the tech came out 4 days later said we needed a part it had to be ordered n it would take 3 to 5 days to get it.ok now it's April 23 and AHS is telling us that the part was just ordered on the 21st and that we have to wait another 3 to 5 days and we explained to them that our house is cold and we have children but they didn't care. So my husband asked to speak to a supervisor and was totally ignored then the Rep had the nerve to hang up on him . this AHS is the worst and we will not be renewing anything with them they're ignorant,Rude and don't fix anything but want you to pay 75 dollars for a service call AHS plz go out of business and stop ripping us working people off.
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1 comment
Anonymous
#983777

wont go out of business sorry

Review
#626526 Review #626526 is a subjective opinion of poster.
Reason of review
Poor customer service

Air Conditioner Repair Review

It has been 36 days since we called to get our ac fixed. Stiil nothing. We have went through this with our first new born baby. This is a joke!
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Review
#625765 Review #625765 is a subjective opinion of poster.
Reason of review
Poor customer service

American Home Shield in Coatesville, Pennsylvania - One big scam for more money

Had a plumber come to fix a leaking pipe, glued it back together, and asked for $150.00 more to "fix it right" ! Then when our refrigerator went out, tech told me it was not covered because there was too much dirt behind it and that caused the fan to stop working, he would repair it for $400.00. Seems they are just in it to collect your money. no more for me! Now I am waiting for a refund , I will keep you posted as to what exactly happens here. This is the second time I requested it.
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Review
#624652 Review #624652 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$800
Preferred solution
Full refund