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American Home Shield in Hollywood, Florida - AC OUT! 7 1/2 MONTH PREGNANT GUEST W/DIABETES PLUS 4YR OLD W/103 FEVER&VOMITING

2.0
Details

Update by user Jun 13, 2015

SUPERVISOR BRIAN POLITELY COULD CARE LESS WHEN I TOLD HIM THAT I HAVE FOUR YOUNG CHILDREN SWEATING, THE BABY (4YR OLD) WITH FEVER AND VOMITING MY PREGNANT GUEST AND HER 3 YOUNG CHILDREN AS WELL. WHAT HAPPENED TO CUSTOMER SERVICE OF OLD IN THE UNITED STATES?

THEY HAVE THE NERVE TO NAME THE COMPANY AMERICAN HOME SHIELD MEANING TO IMPLY AMERICAN VALUES,CUSTOMER SERVICE AND PROTECTION LIKE ONLY THE USA CAN PROVIDE.

IM NOT GETTING ANY AMERICAN CUSTOMER SERVICE AND MY SICK SUFFERING CHILDREN AND PREGNANT GUEST AND CHILDREN SURE ARE NOT BEING SHIELDED.. TWO VERY BIG THUMBS DOWN

Update by user Jun 13, 2015

FORGOT TO INCLUDE THAT SUPERVISOR THAT I SPOKE WITH WAS OUT OF TEXAS HIS NAME WAS BRIAN REP#4567

Original review posted by user Jun 13, 2015

AC WENT OUT IN THE MIDDLE OF THE NIGHT 6/12 AND PUT IN SERVICE REQUEST AT 7AM 6/13 NEVER HEARD FROM AMERICAN HOME SHIELD NOR TECH. I CALLED HOME SHIELD SEVERAL TIMES, FINALLY GOT PHONE NUMBER FROM HOME SHIELD TO CALL TECH. TECH WONT PICK UP PHONE, VOICE MAIL FULL AND NOT RETURNING TEXTS CALLED AMERICAN HOME SHIELD AGAIN TO ONLY BE TOLD THAT WE HAVE TO WAIT FOR THE *** TECH TO CONTACT US! I INFORMED THEM THAT I HAVE A GUEST THAT IS 7 1/2 MONTHS PREGNANT, HIGH RISK BECAUSE OF AGE AND DIABETES AND INFORMED THEM THAT MY 4 YEAR OLD SON IS VOMITING AND HAS A FEVER OF 103. THE HOUSE IS 93 DEGREES AND COULD PUT MY SON IN THE HOSPITAL AND THE PREGNANT GUEST. HOME SHIELD YET AGAIN IS LIKE PULLING TEETH AND DOESNT CARE! ASKED IF I COULD HAVE SOMEONE PRIVATE COME TO FIX AND HAVE THEM REIMBURSE US AND THAT WAS A NO TOO. WILL HAVE TO PAY OUT OF POCKET TO SEND GUEST TO HOTEL AND SICK CHILD WHICH WILL BE WAY MORE THAN THE $75 SERVICE FEE. HUGELY DISAPPOINTED YET AGAIN IN HOME SHIELD. I NEED TO CANCEL THIS CONTRACT.
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Review
#649965 Review #649965 is a subjective opinion of poster.
Reason of review
Warranty issue
1.3
Details
Guest bath drain clogged and backed up into shower. I called AHS and they were able to have someone come out a few days later to clear the blocked drain through vent stack. Guest bath drain clogged a second time after another guest stayed with us, this time flooding...
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Review
#649856 Review #649856 is a subjective opinion of poster.
Reason of review
Poor customer service

Air Conditioner Repair Review

1.0
Details
American Home Shield refuses to honor their contract my aiconditioner has been broken for 3 weeks this company keeps sending repAir services out and the haven't fixed it company is a scam
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Review
#649815 Review #649815 is a subjective opinion of poster.
Reason of review
Warranty issue

American Home Shield in Marietta, Georgia - Company is a scam

1.0
Details
Called AHS about a main water line issue and was told by operator that most likely it was not a covered item. They asked me a few more questions and then talked to a supervisor who told them it 'might' be covered and to send a technician. I told them to NOT send a technician if they were pretty sure it would not be covered. When the tech arrived I told him the situation and he said it definitely would not be covered and that they should not have even sent him. He said he was NOT going to charge me for the visit. Later AHS billed me $75 for the tech visit. I sent them the invoice showing NO CHARGE but they still insist I pay them the $75 or my coverage will be terminated!
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Review
#649405 Review #649405 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$75
Preferred solution
Full refund

Plumbing Services Review

Absolute joke of a company. They will gladly take your monthly payment, but will do anything to avoid paying for a repair. Their contractors are terrible. They actually blamed me for damage that occurred in our house due to a leaking pipe. Why would I intentional cause damage, call AHS, pay the service fee, and have nothing done by the contractor. Absolutely ridiculous.
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Review
#649014 Review #649014 is a subjective opinion of poster.
Reason of review
Poor customer service

American Home Shield Warranty Review

1.0
Details
Worst company EVER!!!! All home owners go with old republic or any other company stay clear away from ahs! Poor customer service you might as well void your contract. The agents are paid to make sure the company doesn't spend a dime!
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Review
#648791 Review #648791 is a subjective opinion of poster.
Reason of review
Poor customer service

American Home Shield in Sierra Vista, Arizona - This IS CRIMINAL BEHAVIOR BY AHS

1.0
Details
I don't even have to tell my story because I am in Southeast Arizona and one of the reviews almost word-for-word described our frustration, lack of call back from the contractor in Tucson, and the lack of empathy (definition of Sociopathic) from a rep on Sunday. They clearly HAVE NO EMERGENCY RESPONSE for customers...AHS policy notes to request service 24 hour / 7 days a week call blah blah ... when I initially called I mentioned in my frustration that "people die here in Arizona without AC" ... her response: "nothing further I can do but to submit the dispatch" ... really? AHS blows, and so do their contractors! It's Criminal; and I've left another voice mail letting the contractors know if I receive NO call back 'just to confirm their Friday appointment' (been here Monday 5 mins to tell me I need a new motor and took my $75) then I will me filing a formal complaint with the Attorney General in Arizona... cool air is not a commodity one can be allowed hi-jack. AHS 'Be Advised' I'll be sending this note to EVERY Real Estate Owner/Broker and stake-holder I can get my statement to, including the AG!
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Review
#648589 Review #648589 is a subjective opinion of poster.
Cons
  • Not honoring their contract
  • Cant speak with manager
  • Taking my hard earned money
Reason of review
Bad quality
Loss
$1400
Preferred solution
Small claims:min 6 days family suffering x $200 + $200 small AC back up from Lowes so we could breath!
Tags
  • incompetent customer service reps
1.0
Details
I reorted Online to AHS my A/C was out 5/29/15, Advantage Heating & A/C came to my house on 6/1/15 and stated it was a part they had to order, took my $75 service fee and left. Said it would take 3 days after they order it on 6/2/15 to get here. I haven't heard a...
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Review
#647901 Review #647901 is a subjective opinion of poster.
Cons
  • Crooked contractor 0 integrity
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Washer And Dryer Repair Review

2 month without laundry room my washer and dryer broke at the same time I won't recommend this company, the representatives are not nice worst company ever
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Review
#647352 Review #647352 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
WARNING TO AHS CLIENTS AND POTENTIAL CLIENTS!!!! I have been a loyal customer of American Home Shield for 3 years. During that time I occasionally needed minor repairs and AHS performed satisfactorily. Their billing department was always somewhat unreliable but I...
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1 comment
Anonymous
#1158906

ahs is horrible they have missed up my pool pump and advised me someone will call me and I'm still waiting after 1 month they are horrible and bunch of liars..

Review
#645887 Review #645887 is a subjective opinion of poster.
Cons
  • Taking my hard earned money
  • No communication from supervisor
  • Not honoring their contract
Reason of review
Problems with payment
Loss
$51
Preferred solution
Full refund