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American Home Shield in Carrollton, Texas - Warning

Take a warning and don't buy this service. When you need them, they will fix minor problems for a service fee. But they will not fix a major problem. They have been sued in the past for this. Stay away. All right must be 100 words. My air conditioner coil developed a leak, a $2000 dollar job. Company service person was only one I could use and he said, the builder didn't install it properly. Company literature disputed this but no second opinion would be listened to. After doing some research, I found many others had suffered the same. I was lucky since I was party to a lawsuit and, after two years, I was paid.
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Review
#663541 Review #663541 is a subjective opinion of poster.
Cons
  • Zero integrity
Reason of review
Problems with payment

American Home Shield in Saint Louis, Missouri - AHS is the worse company ever

1.3
Details
I was told my Garbage disposal was covered before, but when I call them for repair, they say that I have no coverage. To receive service, I have to upgrade to the ShieldPlus, which I did. When the They send an horrible technicians called "WILL" from the plumbing company called BUDGET. He did not even diagnose the problem , he tells me the Garbage disposal has not been working even before I got the house, which was not true. He went in his car , stayed on the phone for over 15 minutes. AHS called me back and said they wont fix it. I have been CALLING THEM TO CANCEL MY PLAN , I STAY ON THE PHONE FOR MORE THAN 1 HOUR WITH NO SUCCESS. AHS IS A PURE SCAM. I am in the process to report them to the Better Business Bureau.
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Review
#663305 Review #663305 is a subjective opinion of poster.
Cons
  • Issues with refund
  • Poor customer service
Reason of review
Poor customer service

American Home Shield in Auburndale, Florida - 12 days in 93 degree house

Called AHS ON 6/27/15. They contacted Harrell's Home Service in Tampa. Been 12 days waiting for a part and anytime you call EITHER one they send emails to each other and promise to return calls and know one knows anything. Have yet to receive a single phone call! Today is day 12 in FLORIDA!! Neither company has any customer service skills and neither one cares to fulfill their obligations! All you hear is it takes 24-48 business HOURS to get an answer and we will have a rep contact you. FREAKING LIARS!! Would be nice if someone actually gave a *** about customers.
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Review
#662853 Review #662853 is a subjective opinion of poster.
Reason of review
Poor customer service

American Home Shield Warranty Review

1.0
Details
Scam kozy air conditioning and ahs. Contacted BBB channel 5 investigation & attorney. Nine days no air 95 in house. What happen to integrity. Just greed
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Review
#662500 Review #662500 is a subjective opinion of poster.
Reason of review
Bad quality

American Home Shield in Sierra Vista, Arizona - AHS home Warranty WHAT A LOAD OF ***

We are very upset with AHS because the plan we bought and paid for does not reflect what the actual plan described in the pamphlet. Here is why? On page 2, Below Bullet Point Shield Complete (The same high level of coverage is offered across all 3 packages, such a repairs, and replacements for mismatched systems, undetectable pre-existing conditions, improper installations, LACK OF MAINTENANCE, rust and corrosion and more.) Page 3, BENEFITS TO BUYERS Bullet Point 2 Don't stress about potential, undetectable pre-existing conditions(like of maintenance and mismatched systems). THERE COVERED. We have been denied service by one of the providers, due to lack of maintenance from the previous homeowner. Is a class action suit necessary to get AHS to honor the sales pitch in there pamphlets. Tom
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Review
#662248 Review #662248 is a subjective opinion of poster.
Reason of review
Warranty issue
Loss
$700
Preferred solution
Full refund

American Home Shield in Middletown, New York - Repairs

1.3
Details
On 6/19 I called for service they sent out a contractor who came with no tools used my snake then had to go and buy something 2 days later stoppage was back called they said they had to send him back. Said he was coming back on Tuesday, never showed. He called and told them he cleared it. I called everyday to have it fixed. Finally on 6/28 I called a private plumber cost me $1,500.00 for them to turn around and tell me they would reimburse me only $400 as a courtesy after almost 10 days of water running in my basement. I had to pay for something that I contracted with them for. They are the WORST DO NOT I REPEAT DO NOT USE THIS COMPANY. BIGGEST RIPOFF
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2 comments
Anonymous
#1004683

BTW would any one be interested in contacting an attorney to represent all of us in a Class action Law Suit against AHS if your interested let me know as Im about to ask for my money back from AHS prior to the thirty days available for review of the policy

Tom

Anonymous
#1004682

My problem is the warranty is NOT I say AGAIN NOT WORTH the paper its printed one. Read you pamphlet under benefits to the buyer, it states Miss matched parts, lack of Maintenance, rust and more .

Don't worry YOUR COVERED. This is nothing short of false advertising. There was NOT an EXCLUSION sheet in the pamphlet I picked up at the Realtors office while signing the contracts. AHS is nothing short of a RIP OFF read your pamphlet and dare to call me a liar.

Im still fighting with AHS over work they say is poorly maintained equipment. When I advised the lady on the phone from AHS I barley bought the home, STILL NO MATTER HER.

Had I been given a copy of the exclusions I WOULD NOT HAVE purchased the home warranty form American Home Shield. Tom

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Review
#662114 Review #662114 is a subjective opinion of poster.
Cons
  • Issues with refunds
  • Not caring about losing a customer
  • Service and customer service
Reason of review
Warranty issue
Loss
$1500

American Home Shield in Kamas, Utah - Over charged, under covered and unable to cancel policy

1.0
Details
We have the FlexPlan Combo home warranty plan, and have discovered we are paying more than their top tier plan. This plan does not cover air conditioning. We tried to switch to the less expensive plan that also covers air conditioning. They told us that even if we do that they will consider the air conditioning "pre-existing." My air conditioning is fine. I am sitting here in a nice cool house. I am now trying to cancel the policy because I think this is a shady way to treat customers. However, I am unable to do that because they will not answer their phone. I have been on hold for 52 minutes already. I have had plenty of time to send them an email, but no response to that either. If I ran my business like this, I would not be in business.
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Review
#662008 Review #662008 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$540
Preferred solution
Full refund
Tags
  • Bad Coverage

American Home Shield in Spring Hill, Florida - AC service man never showed up for appointment nor called us!!

1.0
Details
We helped our daughter buy a home at 705 E. Park St. Lakeland last week and the realtor furnished a Home warranty thru you. The AC unit failed to operate last Wednesday and we called you ... set up appt. today for 8 to 2 pm, your ac tech never showed and my wife waited all day for him in the sweltering heat and was planning a staying ere tonight with ac working,,, but your slug never showed or called, this is despicable and unacceptable as my wife called on 2 occasions and was told he was still coming!! Please have a supervisor contact me asap? Thank you,
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Review
#661783 Review #661783 is a subjective opinion of poster.
Cons
  • Slow and no integrity
Reason of review
Poor customer service
Loss
$75
Preferred solution
Let the company propose a solution

American Home Shield in Overland Park, Kansas - I call every day and stay on hold for hours I cannot get my money back

1.0
Details
I will be contacting the Ks. attorney generals office this week. I would like to know why you can stay on hold for over an hour with no answer. I have been trying to get a refund for weeks. I feel like this company is a scam and need to take my case further than a bad review. I canceled this warranty according to Shalonda and Elexias however There is no confirmation email or anyway to contact them.The contract states you can cancel within 30 days however I am certain I am being blown off in order that American Home Shield get me past the 30 day time limit.
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Review
#661624 Review #661624 is a subjective opinion of poster.
Cons
  • False promises
  • Cant speak with manager
  • Taking my hard earned money
Reason of review
Poor customer service
Loss
$630
Preferred solution
Full refund

American Home Shield in Apache Junction, Arizona - WORST COMPANY EVER!

1.1
Details
This company is so awful. They send out repair people from terrible companies that no one in their right mind would contact; these companies have terrible ratings and many, many complaints. Their representatives are untrained, incompetent and irresponsible, as well as not returning calls as promised. Be prepared to spend many hours on the phone with them and still not have your issues resolved.AHS even violates the terms of their own contract yet they threaten to ruin your credit rating if you protest. Purchasing a home warranty from AHS buys you nothing but aggravation. I wish I had never even heard of them, they are worse than a complete waste of money.
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Review
#661541 Review #661541 is a subjective opinion of poster.
Cons
  • Different story each call
  • Not caring about losing a customer
  • Slow and no integrity
Reason of review
Poor customer service
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Ripp Off Company
  • Ahs Ripoff