American Home Shield
Reviews and Complaints
Terrible Customer Service!!! *** Poor!!! Dodging needed repairs/replacements!!!!
Preferred solution: Let the company propose a solution
Work request on 08/24; as of 09/23 still no reponse
- Service from assigned contractor
They don't pay for the complete service
- To fix the problem it would cost more
Preferred solution: Let the company propose a solution
Customer Services
American Home Shield Home Warranty Review from Sterling, Virginia
- How long it took to get the parts
Preferred solution: Full refund
Total waste of money
- Callcenter
AHS is making us wait five days to get our Air Conditioner fixed. Also referred us to a hvac company with really bad reviews.
American Home Shield commented they would look into it, never did. I paid twice to have someone come over and fix the airconditioner.
total 10 days with no airconditioner. I had to purchase a wall unit.
- Customer service told us we had to wait five days
Poor customer service and response to issues
- Lacks follow through
- Bad customer care
- Long wait time to speak to supervisor
Worst Insurance ever!
- Customer service for repair scheduling and following
- Not honoring the warranty
- Poor service providers
Preferred solution: Full refund
WEbsite for appliances replacement
I was directed to this website and I could not figure which site to go on to provide the company with my decision as to which replacement appliance I wanted delivered. I also had questions concerning the options for selecting a washing machine.
I have been without a washing machine for over a month. There have been 4 repair services done on the machine. Now, I am informed that I need to replace the machine and cannot get a Kenmore. I was told it had to be a GE.
I presently have a Kenmore and would like to have the same as a replacement.
It is hard to get answers as it relates to my options versus accepting the GE that has been offered and the wait time for getting a service representative on the phone is ridiculous!!
- Long telephone hold times
American Home Shield - Customer Care Review from Naperville, Illinois
Bill payment
Preferred solution: Let the company propose a solution
Wrong and unfair business practice
- Dishonest contractors
Preferred solution: I have paid the service fee and still have to get the problem fixed although it is for a covered item in my contract.
American Home Shield - Home Warranty Review from Nacogdoches, Texas
PAID over $4000 IN 9 YEARS AND NO NEW AIR CONDITIONER
Every year since 2006 I paid my bills ($4,000) doing what was required of me to maintain my home warranty insurance with AHS. In return, I expected excellent service from a company that promised to protect me.
I signed up with AHS because the air conditioning unit was 20 years old and original to the condo I purchased in 2006. Every year since 2007 the unit has needed service and several different vendors came out to repair the unit. However, the last vendor informed me that the unit needed to be replaced and AHS was refusing to replace it. Evidently, the condensing coils were bent restricting air flow and this was not considered normal wear and tear by AHS.
After much research I found out that in 2010 a technician reported to AHS that the coils were dented. Why at that point, didn't AHS notify me to let me know that they would not pay for a new unit when the time came. Instead, for the next 6 years different technicians just keep the unit limping along? During this time I paid AHS for another 5 years costing me $2401.
I have called AHS several times and written a few letters but never got satisfaction. I recently paid for a new air conditioner costing me over $4,000.
DO NOT WASTE YOUR MONEY on AHS THEY ARE A RIP OFF WHEN IT COMES TO REPLACING BIG ITEMS.
- Breach of contract
Preferred solution: Full refund
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