service ahs customer customer service home repair water heater warranty problem money
1.0
Details
Harry came out to fix a water heater and was having a bad day, he decided to overcharge me, an AHS customer. He took 79 dollars and walked away leaving the home with no running water. American Home Shield should cancel any contract with this guy. He is unreliable and...
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1 comment
Anonymous
#1066531

First of all, your warranty company wasn't paying for a hot water tank. We were.

Secondly, we would never, ever, leave a customer without water. There is a service fee due when the plumber arrives, however, it is not $79.00. Not sure where you got that number from. Your claim was denied, so AHS wasn't paying us anything.

You pick what you want covered in your warranty when you buy it. Clearly, your hot water tank wasn't covered by your policy that you chose. So, instead, you chose to bad mouth us for your poor choices.

And, you don't even have the nerve to leave your name.

Review
#723746 Review #723746 is a subjective opinion of poster.
Cons
  • Harry b bordt
Reason of review
Poor customer service
Loss
$967
Preferred solution
13 years of 48 dollars a month refunded for sending out a subpar contractor and not a better contractor.

Do yourself a favor and avoid AHS! | American Home Shield review from Los Angeles, California

AHS is more about denying coverage than providing quality insurance you can count on when something goes wrong. We had electrical problems misdiagnosed without proof the first time they sent someone out and then they denied coverage. They tried to make me pay the contractor to come out for a second opinion, which I debated with them on the bet that the second opinion would not confirm the first. That happened, but he couldn't show proof either and said the problem is in the wall. AHS doesn't cover opening the wall and won't pay for a work around. Nice, what a waste of time, effort and money for a policy that doesn't provide effective coverage! Do yourself a favor and get coverage from someone else!
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Review
#723374 Review #723374 is a subjective opinion of poster.
Reason of review
Warranty issue

Other Product Review

1.5
Details
They choose very incompetitent contractors. They SUCK!!! Stay away!! Especially if they choose ( Appliance Service Kompany) in North Carolina! Mike (the owner) TRASH!!!!
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Review
#721356 Review #721356 is a subjective opinion of poster.
Reason of review
Poor customer service

Horrible Service | American Home Shield review from Tampa, Florida

1.0
Details
American Home Shield had confirmed with me yesterday that a service technician was to be at my home between 3:00 - 6:00pm to have my washer repaired. I made arrangements to have my kids picked up from school since I had to stay home and wait for the repair person to show up. NO ONE ever showed up. I called American Home Shield to see why no one ever showed up. They said that it was never confirmed. LIES!! This is the second time they have done this to me. This is totally unprofessional and un-excusable!! Get your act together! I'm canceling my policy with the JOKE of a company.
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Review
#721272 Review #721272 is a subjective opinion of poster.
Cons
  • Customer service for repair scheduling and following
Reason of review
Never show up when they say they will show up
1.4
Details
called AHS due to water coming out of the discharge copper pipe on my patio. AHS replaced our Hot Water Heater 1 year ago. Same plumbing company who installed our Hot Water Heater was dispatched out to our home. Less than 5 minutes on site, he finds that there is...
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Review
#721166 Review #721166 is a subjective opinion of poster.
Cons
  • Not being problem solvers
Reason of review
poor customer service, warranty issue, bad quality
Loss
$155

Ahs Home Warranty Plan Review

3.4
Details
The customer service offered a promotion which made me sign up for the contract at 10pm in the night. After signing up, the promotion was never applied to my account. The answer I got from them now is there is no record on the promotion. Insane..
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Review
#720396 Review #720396 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.0
Details
bought a contract and paid for it upfront (bad decision), in March I placed a service call to repair a water heater. AHS sent an AC/Heater contractor and charge me $100 for showing up. CS said they will fix the issue. many calls later for the last 8 months and fee is...
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Review
#719385 Review #719385 is a subjective opinion of poster.
Cons
  • Deny coverage
  • Slow and no integrity
  • No supervisors to talk to
Reason of review
Poor customer service
Loss
$350
Preferred solution
Deliver product or service ordered
Tags
  • Poor Warranty Service
  • Defraud Customer
  • Not Honoring Contract
1.7
Details
I've been a customer of American Home Shield for 11 years. This year my AC unit went out at the beginning of August. Called AHS, they sent out a vendor who replaced the motor. When the unit failed to cool my home, I bought a window AC unit, so I could live in the...
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Review
#716192 Review #716192 is a subjective opinion of poster.
Cons
  • No call backs
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Deliver product or service ordered

Ahs Cancellation Policy Review

Worst company ever to have business with. Now not cancelling my contract for last 3 months and sent me statement balance. What to do
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Review
#715762 Review #715762 is a subjective opinion of poster.
Reason of review
Poor customer service
I have had a problem with not being able to unstop and this time stop up my bathtub for over a year. AHS has sent the same person out twice to fix the problem. Both times, it lasted just beyond the 90 day warranty, last time by only 2 weeks. Now I am faced with paying...
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1 comment
Dona
#1047027

Perhaps you are doing something to contribute to the stoppage? Try contacting a local plumber and see what is causing the problem.

Review
#714920 Review #714920 is a subjective opinion of poster.
Product
American Home Shield Warranty
Reason of review
Pricing issue