American Home Shield
Reviews and Complaints
American Home Shield - Home Warranty Review
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Verified ReviewerDisposer half way replaced
I have contacted AHS numerous times regarding the disposer that was half replaced. Nothing not even a phone call has to date been received.
- Customer service
- Customer service department
Preferred solution: Deliver product or service ordered
If you love being on hold for hours at a time, this is for you!
In life, I have never seen a more incompetent company. Their contractors are the worst.
They actually cut wires and used duct tape to fix my HVAC (they never fixed it properly. I had to call my regular guy, then submit an invoice that I went out of plan to AHS. I had to call the president's office of the company to get this resolved). The customer service people are very kind and sympathetic, but rarely do they actually record anything about the conversations.
I have been on hold for up to 2 hours at times. You can not communicate AT ALL via the website...no live chat. No emails. You have to speak with a LIVE person to get anything done.
And, guess what? They rarely pick up (unless the person is in billing or sales).
Imagine that! Stay away from AHS.
- Awful servide
- Being on hold and simply awful incompetent service
Preferred solution: just release me from this madness.
American Home Shield - Home Warranty Review
Save your money!
American Home Shield Worst Coverage Big Waste of Money
Lousy service over and over
American home Shield Poor customer service
- Total waste of money
Preferred solution: Let the company propose a solution
AHS- Disatisfied Customer
- Any of their process
Preferred solution: Full refund
Disgusted with American Home Shield service
- Lacks follow through
- Ability to do what they say they will do
- Deceitful reps
Preferred solution: Let the company propose a solution
Big Headache
- Contractor did not do much
- Hold times
- Leaving me out of service for an unknown amount of time
Preferred solution: Full refund
"Accidentally Disconnected"
- Replacing with cheap model instead of like model
First and worst experience
I bought a house 2 months ago, my real state agent recommended me American Home Shield. I set and service request 3 weeks ago, the contractor showed up this week to check all plumbing issues we have (garbage disposal, bathroom pipe are leaking and the toilet tank is loose) The contractor said that they had to talk to the warranty people to see if these things were covered, I waited 2 days for they to tell me that the warranty does not cover any of these issues.
I don't really understand why the warranty doesn't cove any of these when the contract clearly states all the parts and pieces the cover including components for these.
I'm really disappointed and upset with the service that the contractor provided, they didn't follow instructions since the moment they contacted me and with the warranty company because they basically say no to every issue, $600 dlls I paid went to the trash, sure I will go to another company and say good bye to American Home Shield. Trash service....
- Contractor did not do much
Preferred solution: Full refund
American Home Shield Home Warranty Review
AMERICAN HOME SHIELD - THE WORST in CUSTOMER SERVICE
Water heater went out, I have all girls, they need their H2O....and hot! Called AHS, and they sent out a plumber, thought he would fix it, nope, he says "yep, you need a new H2O heater, that will be $75.00 please." AHS says they will send me their "approved Water Heater model" in 12-14 days?
WTF?! 12-14 days, are you high!? I went to Home Depot, bought an upgraded Water heater, put it in, paid a plumber to do the "code changes" on it and called AHS to let them know. Two weeks later, I got a check, for what they would have paid for their water heater and would have waited 12-14 days.
Their Customer Service is AWFUL! You are on hold for ENDLESS hours and then trying to CANCEL their service is another NIGHTMARE all together.
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Review #102**** is a subjective opinion of a user.
Hey I was wondering if you have a number for the president s office by chance ????