Anonymous

Cancelled Contract

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May 4 2017 Needed repair on a covered pool filter. Two different service contractors came and both misdiagnosed the problem.

After waiting over 2 weeks to resolve the issue with a pool turning green, ended up fixing with a private contractor. Same situation last year with a tankless hot water heater. Again, two different technicians were unable to fix. Hired a private company after days without hot water.

AHS will try to deny any repairs for any reason. Read the contract carefully as their exclusions can pretty much void all service requests at their discretion.

Companies affiliated with AHS have been poor quality and unprofessional. Have since cancelled contract.

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Loss:
$400
Reason of review:
Warranty issue
1 comment
Guest

I was wondering if they still forced you to pay the service fee even though they did not provide service? We are dealing with the same situation and they are asking us to pay the $75 fee just for making the dispatch call.

Anonymous

AHS - thieves and crooks!

Wow, this was an awesome review and you hit the nail right on the head. I sold AHS in Florida as a realtor and had them for my personal home warranty company for the past 15 years.

I again had a "free" 1 year warranty bought by the previous homeowners when we bought our new house in South Carolina, and they have progressively gotten worse. I cannot even begin to tell you about my ride home today when conversing with AHS about my fan. The outright tell me that they BASE THEIR PRICING ON THEIR REDUCED PRICING OF ITEMS THEY GET FROM VENDORS HOWEVER, they do not pass that reduction or buying power to their customers, so their cash out options are invalid and useless. I have finally had a enough of AHS.

Its sad to hear that they are backed by the American Realtors Association as I would not back them if my life depended on it! They are fraudulent, liars, and ***-artists who take advantage of the middle class working Americans. The President of the the Company Tim Fields, should be embarrassed to even be associated with such a fraudulent company with sketchy at best customer service. I actually spoke with a rep by the name of Ashley in the Options Dept at AHS who told me there were only 11 people in that dept and that I could NOT speak with a manager and there was only 1 of them, and due to AHS' PROTOCOL, THEY HAD TO CONVERSE WITH ME AT LEAST 30 SECONDS BEFORE EVEN TAKING A MESSAGE FOR A MANAGER!

Who is working for who?

AHS is NOT working for buyers or sellers, I would laugh at a realtor if they ever offered AHS free year to me! Chances are they do not have AHS for their own homes because they know they are thieves and criminals!

View full review
Cons:
  • Fraudulent
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

American Home Shield - Plumbing Service Review

American Home Shield - Plumbing Service Review
American Home Shield - Plumbing Service Review - Image 2
Quality tore all the plumbing apart for a leak but after almost a month havent come back to finish. They are the worst of any company i have ever seen. I dont understand why no one sues them
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Reason of review:
Bad quality
Anonymous
map-marker Kings Beach, California

Over 4 months without a fridge and no end in sight

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AHS keeps sending the same company out to fix my fridge every couple weeks, but they are unable to make it work. I have been without a fridge for over 4 months with no repair in sight. I asked AHS if there was some limit on the amount of time they would leave the fridge broken and they said no. They would only replace the fridge if the vendor, who gets paid to come out each time, said it was unrepairable. Each time the repair company returns, they come up with some new theory on how to fix it and order more parts that take 2 weeks to come in. Then they come out to install the parts and eventually come up with a new part that needs to be replaced to make it work.
View full review
Loss:
$700
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Antoniette Yfx

**READ CONTRACT CAREFULLY**

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American Home Shield - **READ CONTRACT CAREFULLY**
American Home Shield - **READ CONTRACT CAREFULLY** - Image 2

If you are considering buying a home warranty policy from AHS, you really need to have an attorney review the contract. What YOU think it says in black and white, is not what AHS will say when you need something repaired or replaced.

I recently was told by a service provider that my water heater needed replacing, AHS stated my out of pocket costs would be over $1000 for modifications that would need to be done to bring the new unit up to code.

The ServicePlus Package in my policy states these modifications are covered; however AHS disagreed and therefore I lost that discussion. They were willing to offer $773 as a "cash out" option if I wanted to use my own Plumbing company, however the cost of the new 80 gallon water heater is $1100 (not including labor).....so once again they win - the customer loses!

View full review
Loss:
$1000
Reason of review:
Not as described/ advertised

Preferred solution: AHS to cover modification costs and install equivalent unit

2 comments
Guest

To The Original Poster

Looks to me the contract says they cover if IMPROPER installations, repairs, modifications were made to the item and caused or helped cause failure, not certain modifications needed during the new install.

I am not defending the contractor for the astronomical price, I would say homeowners get short end because they need something like a water heater quickly, nor am I defending the lowball "cash out".

Guest

Yep, they did the same to me as well. I ended up buying the water heater and putting it in myself.

They would not even cover the cost of the water heater because I installed it myself. I paid them $67 for over five years, but when I needed them make it right they totally failed.

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Anonymous

Great sales people! Horrible coverage

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I have had the Home Warranty Plan for over a year. Made my first call 5 days ago for a plumbing issue. I had to pay $125.00 for services call and then find out the warranty does not cover my plumbing issue. The customer service is terrible. They are great at convincing you what a great plan it is but they don't provide the services they promised to offer. I called to cancel the plan they didn't even ask why. they said I would need to call another department to make sure the auto draft was stopped. Never reached anyone at the other number. I would not recommend this plan to anyone. So if anyone know of a GOOD Home Warranty plan.
View full review
Loss:
$125
Reason of review:
Poor customer service

Preferred solution: Get a better customer service system.

1 comment
Guest

Strongly agree with the above complaints.. same thing happened to me ..

Anonymous

Poor customer service and use of poor service providers

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A dryer repair mechanic was sent to my home and refused to remove his shoes before going up stairs on my carpet. He also did not bring shoe covers and stated that if you wanted him to remove his shoes that you would need to put the order in when you call in the repair order.

The dryer could not be repaired on one visit according to the mechanic who said that he had to order a part. I called AHS to report this mechanic and to see if they could send someone in his place and they said that he would need to finish the job since he started it or it would be a new claim warranting another deductible. At that point I feared retaliation from the mechanic after I reported him and suspected that the dyer would not get repaired correctly. Sure enough less than two months later the dryer is not working exactly as a suspected.

I called AHS again about the dryer being broken again and expressed again my previous fear of retaliation and they still insist on sending the same mechanic and company back out to do the repair. When I asked AHS for a complaint contact I was told you send it to a general box called "COMPLAINTS". I asked who runs the department and the rep told me that she didn't have a contact. I asked who the CEO was she said she didn't know and couldn't provide a name.

I asked for her supervisors and she said she couldn't provide a name. Any company that does not want to provide the names of management tells me that they have something to hide. Either they are a scam or they have constant complaints that they do not want to address directly. I would not recommend anyone spend their hard earned money to hire a home warranty company that does not have the homeowner’s interest at heart.

If I pay you to provide a service the least you could do is provide the name (CEO or owner of the company) who is cashing in on my contributions to the company. Clearly customers are not valued to AHS. I googled the company to find that the CEO is listed as Mark J. Kerry but I shouldn't have to research that if I pay money to the company.

At the very least it should be provided upon request.

This type of sneaky business is unheard of from a legitimate servicer provider. I would not recommend anyone do business with a company that does not value and look out for their customers.

View full review
Cons:
  • Unwilling to disclose management names
  • Poor quality ventors
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

1 comment
Guest

This place contracts with the cheapest repairman it can find.

Anonymous

American Home Shield - Review in Household Services category

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They have repeatedly sent out lousey unreliable subcontractors. Make you wait forever to do the repairs. They must not get paid much by AHS because you are low on the todem pole with service. Not worth the agravation
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Reason of review:
Poor customer service
1 comment
Guest

The worst ever for contractors! Called for faucet leak and contractor never came to my house to look st the problem.

He called me on the phone and said ( without looking at problem) sounds like you need a new faucet! After repeated calls to him and AHS for no show and no work after months of waiting. Guess what?? Leak went through wall and down to first floor causing paint to blister!

I had my son-in-law turn off the valve under the sink ( I couldn't turn bc of arthritis) and now I have a mess bc contractor didn't show up. He had the nerve to tell AHS job was complete when in fact he never came to my house!

AHS WOULD NIT BELIEVE ME ( stating impossible that he never came out) they took his word over mine! I actually have cameras outside that would prove my case. Wouldn't it make sense to sign an itimized bill upon completion to prove work was done and customer is protected?

Besides HS said I needed to deal with them for damage they caused. Why then do I have AHS to begin with??

Rylin Sgi

Poor communication = poor customer service

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I had their home warranty, my hot water heater started leaking. It was a 17-year-old hot water heater, it was bound to happen soon. I submitted a service request and never heard from them. I talked to a plumber and was told that it would have to be replaced and that a leak like that could not be repaired. So, I chose to replace the hot water heater myself and still not communication from AHS. So, I called AHS to tell them that I had it had replaced and to see what they could do to help me. The rep said that since I replaced it there was no way to see if the old one could be repaired. I told the AHS rep I still had the hot water heater and they could send a tech to come look at it and determine what would it would need to be fixed. The rep told me tough luck, there was nothing that they could do. I'm actually fine with that, I did not follow their proper procedure of waiting for however long it would take for them to contact me and to come repair the hot water heater. I understand that, doesn't seem right to me but I understand where they are coming from. I told the rep that in this case, there is no need for me to continue to pay for a home warranty and that I would like to cancel it. I was told that a retention agent from AHS would contact me to help me cancel the renewal of my contract. Would you believe me if I told you that I STILL never heard from AHS. I called AHS was transferred to the retention department and after a 25 min wait, I was told by the agent to submit a claim to the claims department to see about a reimbursement. So, I do that and 3 weeks go by without a word from AHS. I got online and used their chat function to talk to an agent. She told me that they had rejected my reimbursement, which again, that doesn’t really bother me, I understand why. What I have an issue with is: during this whole issue - THEY NEVER ONCE CONTACTED ME! I am so glad that I replaced my hot water heater myself because at this rate it would have taken them 4 weeks to have it repaired or even looked at. Four weeks is being generous because like I said, no one from AHS has ever contacted me. NOT EVEN ONCE. Hands down the worst experience that I have ever had with any company. I would not recommend this company to anyone, ever.
View full review
Loss:
$500
Pros:
  • Online service request
Cons:
  • No interest whatsoever to please the customer
  • That too this day a ahs representative has not contacted me
Reason of review:
Poor customer service

Preferred solution: I just want other potential customers to know about AHS before they purchase a home warranty

Anonymous
map-marker Kings Beach, California

Horrible customer service bad appliance replacement options

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My 36" stainless steele freestanding range door broke, after 4 long weeks it was decided that it could not be repaired. AHS gave me two offers for replacement or a cash replacement amount of 1,083.99 which includes delivery and installation.

The first offer was a 30" that had the same features. The other option would be a white 36" range that did not have the same features. I called AHS to tell them their offers where unacceptable as the 30" would not be wide enough and the 36" did not have the same features and neither would match the other stainless steele appliances I have. Their response was we do not guarantee size or color.

I asked to talk to a supervisor I was told one would call me in 24-48 hrs it has been four days.

The customer service is horrible I have called many time and have waited on hold at least 30 min every time. BEWARE if your refrigerator goes out and they are unable to repair it they may offer you an ice chest.

View full review
Loss:
$3000
Cons:
  • No call backs
  • Customer service
Reason of review:
The first six options

Preferred solution: Replace my range same size same color same features

Anonymous

American Home Shield - Claim Review

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I'm having the same problem. Been with AHS for abt 15 years and their quality of service & their contractors have decreased to the point of being abusive, deceptive and cheap. I'm changing to another insurance as soon as I solve this one. I had a simple lighted ceiling fan that lost the speed control to the minimum. It is the newest of 8 existing ones. Because contractor notified the company that it was under manufacturer's warranty (incorrect) ahs denied my claim. After 3 weeks of no response, I called ahs and they invoke 2 technical clause. in the contract, and after 51 minutes of mutual arguments they insist they can't change it or fix it. If they send another contractor for just for diagnostics, I'll b charged just for checking it. It's the catch 22 problem, for the fan is damaged, they refuse to change or fix it. I just bought a table fan. After this, I'm really done with them, their misleading contractors, and their lousy and lengthy anti customer service diatribe & abusive tactics.
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Reason of review:
Poor customer service
Anonymous

Worst customer service trying to get my AC repaired going on day 3 now

Had get outside AC repair service on a Sunday and the authorization department to approve repair was closed qhen AC repair guy try to call to get an approval. Never did that advice to me as a customer that department would be closed at a certain time wasted all my Sunday trying to locate someone to come out and then this
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Reason of review:
Poor customer service
Anonymous

American Home Shield - Air Conditioner Warranty Review

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We got a new heat pump after fighting with American home shield for over 2 months in the heat of summer in Sept 2016. Last week we turned our air on for the first time and it doesn't work - American Home Shield will not waive the 75 fee to have the Company that installed the unit come out and look at it. We had the installer come out and they want to charge us for the leak and the freon that is gone because of the bad part - seriously it's a. Brand new unit. Know we have to go thru the manufacturer. This should be under warranty !!!
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Reason of review:
Bad quality
Anonymous

Replaced garbage disposal went within 90 days. They wanted another $125.00 to have someone look at it.

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On 1/21/2017, our garbage disposal died. We had American Home Shield, and they sent someone out within about a week. Repair person said it was fine, and replaced it. We had to pay $125.004 for the service call. On 4/27/2017,garbage dispoal died. We called American Home Shoeld. The customer service rep was very rude; said we were "out of warranty" and would have to pay another $125.00 for a service call. Forget about asking for a supervisor. Apparently, they are "on Call" and it may take a week or more for one to get back to you. After a second call, we were told the call would be "escalated." We got the same answer: out of warranty. Poor service, poor product, poor us. Don't be scammed by them. They also told us our contract states they can use refurbished parts. Avoid at all costs.
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Loss:
$350
Reason of review:
Warranty issue

Preferred solution: Replace disposal with no service fee.

Khloee Dna

Failure to deliver

I have been lied to by AHS on a continuous basis. They couldn't find an installer for my dishwasher so they offered to send a check for installation. That was two weeks ago. Called today and was told someone didn't send in request. Would be two more weeks. These people are a ripoff!
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Reason of review:
Problems with payment
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