Ripoff alert

This company is a ripoff. They've taken around $1500 in monthly payments and what do i get for that? Having to pay more money. They have paid for nothing but charged me 2 callout fees to diagnose a leak in my bathtub. It only leaked when the tub was full... any *** should know what was creating the issue. But their plumber said nothing was wrong and accused the a/c. I was then forced to pay a callout fee to have an a/c guy come who, of course, said nothing was wrong. Then the plumber came back, for free this time, only to say there was still nothing wrong. This one issue has now cost $200 out of pocket, not to mention what I paid to AHS. Well, my long-time handyman came out, found the obvious holes, and fixed them immediately for under $400 - I should not have had to pay this! I called to talk to them and that's not even easy! I had to sit on hold for over 10 minutes. CONTRACT CANCELLED.
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ID
#890213 Review #890213 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • Hold time when trying to communicate
  • Lack of providing any service
Reason of review
Bad quality
Loss
$2500

Special place in *** for this company....

i sincerely can't explain the level of ineptness of this company. Except, i believe they do it on purpose in hopes you drop your policy and then they don't have to pay the claim. I guess they assume most folks just have about as much as they can stand and just get things fixed themselves. At 60 days (and yes that is not an exaggeration) since I reported my a/c wasn't working... NOTHING has been done. Promises..we'll be there tomorrow, no call back, staff I have been in contact with are not helpful, don't answer direct questions as to why this hasn't been resolved. The lease amount of time I have spent trying to get someone on the phone at AHS has been 47 mins. The most, one hour 15 mins 37 seconds! The vendor they have assigned has not shown up on more than one occasion. PROMISED me he'd be there today at 9:30... its 10:32 and not a call, nothing. Nothing from AHS. Its a second home for us and I drove 3 hours, again to meet someone..... Seething with rage and anger.. Unless you like to be *** on, lied to, dealt dirty and driven absolutely into a hot rage DO NOT EVER EVER EVER EVER use AHS!
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ID
#890193 Review #890193 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Service
American Home Shield Customer Care
Reason of review
Poor customer service

Sub Par Company.,, shady sub-contractors..

We noticed a water leak in our house. The water was running down the walls. I purchased a home warranty through AHS. A request was sent the plumber on Monday afternoon. I called the plumber myself to set up the actual appointment time. He was actually early. We showed him the problem areas. He seemed to be knowable. He took the shower apart and at first noted there was no problem there. He quickly dismissed the drain.. big mistake. He even blamed us stating we were splashing the water and it was dripping down the walls. Not possible as the carpet was soaked on both the upper and lower levels. He was putting the shower back together and then noticed there had been some dripping there. He told us we needed to put clear caulk around the seals but he wasn't doing it. HE also looked in the attic at the AC condenser line and suggested that it was the problem. He told us he would contact the AC guys for us. I quickly canceled that appointment as I know how that would have gone. He made sure he got his 100 though and the problem wasn't fixed. We have a family friend who is an a/c and plumbing guy. He cleared the AC line and determeined the problem to be the drain. AHS contractors are only in it to band-aid the probblem
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ID
#889997 Review #889997 is a subjective opinion of poster.
Location
Canton, Georgia
Product
American Home Shield Home Warranty
Cons
  • Not knowable sub-contractor
  • Problem not fixed
Reason of review
Bad quality
Loss
$100
Preferred solution
Full refund

Still broken

Been with AHS for about 8 months. I have a issue with my pool filter and no one can fix it. I have had four service calls by two companies and the problem of DE leaching in my pool remains. Ther is an hour wait on the phone every time it doesn't work. No one will give you a manager. Every company has done the same thing, at some point you would think they would replace something but I think they get paid to keep the cost down at the consumers expense. I was charged 75.00 for the first call and that company came three times but I had to go through the company every time hence the hour wait time. The fourth company I got them to send a new company and was told there would be no charge but after the call was told I owed another 75.00. I know have spent 150.00 and still have the same issue as when I started
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ID
#889953 Review #889953 is a subjective opinion of poster.
Location
Arlington, Texas
Pros
  • Quick response from contractor
Reason of review
Problem not fixed charged twice
Loss
$150
Preferred solution
Deliver product or service ordered

Fraud--Don't Patronize This Company

We call to have our AC unit looked at. It is 28 years old. The compressor is going bad and it is not cooling or working. They tell us they opt to repair (yes, repair a unit that is over twice it's lifespan). The repair for our part will cost $1200. So we pay for a home warranty, utilize it for a broken AC unit that the TECHNICIAN tells us needs to be replaced, and then they opt to repair it at what would be about 1/3 the cost of a brand new one. Who would even sink that kind of money into a worn out unit? They collect your money, then use the contract to make you NOT utilize it the coverage ($1200, really?). This company is a total fraud. Bank your money instead of paying them and cover your own repairs.
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ID
#889824 Review #889824 is a subjective opinion of poster.
Location
Homestead, Pennsylvania
Product
American Home Shield Air Conditioner Warranty
Cons
  • Deceptive company
  • Fraud
Reason of review
Warranty issue
Loss
$3500
Preferred solution
Deliver product or service ordered

A/C repair - 2nd time in less than 90 days

We had a service technician come out today to check out a recurring problem with our A/C unit plus added problems. The technician was very rude when we tried to ask questions. He would not check the thermostat or wiring to the system. We told him that we were told by an AHS service representative to ask for a detailed list of problems so if the same problem happens again after this repair that we will have problems on file in case the unit needed to be replaced. When we told the technician this he insulted us and basically implied we were trying to get the unit replaced. He at one point said "frigging" which we all know what that means and we called him on it and he replied "oh is that cussing". He ignored us called his office and said we were the problem. He handed the paperwork to my husband and walked off even when my husband repeated his request he check the thermostat and wiring. He did not get a signature or collect the fee. I called the contractors office and told them and they actually yelled at me and said they would never service us again. I then called AHS and told them what happened. They called the contractor and then told me they really couldn't take my word for what happened as they weren't there!!! Can you believe it!!! We are the customer. I told them we should not have to pay the fee and AHS said we would have to pay it even though the contractor said they would never service us again. AHS answer to that was"well they didn't" tell us they wouldn't service you again if we needed a call back in 60 days. We are honest people but cannot afford to pay $125.00 every 90 days or less especially to be made to feel *** for asking questions. Terrible experience. Will do a follow up when later.
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ID
#889778 Review #889778 is a subjective opinion of poster.
Location
Stockton, California
Cons
  • Lack of care or concern i pay you to care
  • Waiting on hold for 35 minutes which is ridiculous
Reason of review
Very rude Contractor and unacceptable AHS response to our complaint
Preferred solution
Let the company propose a solution
New Reviewer

Horrible Customer Service

I am a property manager, and we have quite a few properties covered under AHS. Every time I make a phone call to them I have to wait over 30 minutes. There isn't one time when I've been helped faster than 30 minutes unless you talk to the people who sell you new contracts. They haven't covered quite a few issues which should have been covered, because there's always a lame excuse they give. I have two customers who have waited over a month to get their A/C fixed because of all the miscommunication with techs and AHS taking so long to get back with each other. I also have a customer who has been without a fridge for 3 weeks because their appliance replacement takes that long. They won't let me talk to supervisors about important issues, such as people going so long without A/C nor about my poor customers who don't have a fridge. The homeowners I represent will not be renewing with AHS, and I will never recommend them to anymore clients, ever.
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ID
#889691 Review #889691 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
Product
American Home Shield Home Warranty
Cons
  • No follow through with promises
  • Wait times for evaluation
Reason of review
Order processing issue
New Reviewer

American Home Shield Customer Care Review from Longwood, Florida

Called and tried chat no response. Was on hold for 40 minutes until hung up on. Waited for chat for 60 minutes until they disconnected me. Tried their online service request never got a call from a service provider for my air conditioner that went out 7/25/16 in Florida. Finally had to call another provider who will have it fixed tomorrow. American Home Shield is a joke and in my mind doesn't give a grasp about their customers!
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ID
#889227 Review #889227 is a subjective opinion of poster.
Location
Longwood, Florida
Service
American Home Shield Customer Care
Reason of review
Poor customer service

HVAC Repairs

I've had terrible experiences with AHS's HVAC contractors. The last episode involved replacing coils and Freon (of which AHS only pays a fraction to recharge, even though Freon leaking is due to defective parts not anything else). But, in order to do the repairs the guys said I would have to pay an additional $1,600 do bring unit up to code, etc. I had someone else come in, they said that was ***. Since the contractors make very little money on AHS calls they try to make up for it in other ways. Then, I had the other company to do the work and trying to get the cash out from AHS (for a piddly amount of the actual cost of work) was a nightmare. Who ever I called, I always had to talk to someone else. No one would give me any information unless I spoke to this specific group. After spending 1hr 10min on phone (of which 1hr and 2min was on HOLD), I was told I had to send the receipt of services to the e-mail address and they would send a check to the address on file. Why did I have to talk to three different departments to hear that? You could have that on FAQ section!!!! So unhappy with them right now and seriously debating the value of spending $50+ a month for *** service.
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ID
#888998 Review #888998 is a subjective opinion of poster.
Location
Los Angeles, California
Product
American Home Shield Air Conditioner Warranty
Reason of review
Problems with payment

American Home Shield Customer Care Review

TERRIBLE CUSTOMER SERVICE. YOU CAN SPEND HOURS TRYING TO REACH SOMEONE, AND WHEN YOU DO, NO PROBLEM IS EVER RESOLVED!
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ID
#888620 Review #888620 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
American Home Shield Customer Care
Reason of review
Poor customer service

AHS Not Worth It

I cancelled my two home warranty contracts with American Home Shield (AHS) recently after a series of unsatisfactory encounters. The fundamental problems are: AHS procedures for filling service requests are unreliable and subject to unreasonable delays; their network of service contractors too often involves parties located far away and with little commitment to customers; their definition of covered expenses has so many exclusions that at the end of the day very little is actually covered. During my many years of subscribing to AHS, it also became apparent that when a defective appliance malfunctions continually, AHS insists on the application of serial band-aids (with a service fee each time) instead of replacement, regardless how old and dilapidated the appliance may be. To be specific: my 25-year old water heater died in early July and I needed quick replacement since a new tenant was arriving at my rental home in a few days. It took 10 days for the designated service contractor to call me, by which time I had been forced to hire a local company to replace the heater, who did it the same day I called. AHS denied my subsequent claim for even partial reimbursement. In an earlier incident last spring, my 40-year old furnace at home began leaking gas and it took two weeks to finally get AHS approval for me to contact a local provider to replace it (since AHS was unable to find a provider on their own list) despite the obvious ongoing health danger to my family. AHS eventually covered about half the cost of replacement. The bottom line is that AHS works only if you have the patience to live without major appliances for some time until AHS gets something done, and if you realize that their cost coverage is likely to be a small percentage of your actual expenses. Most people don’t realize how little is covered until they see the bill. If you figure in the AHS monthly premium and the service fee for each visit and the small amount they provide for any eventual reimbursement, AHS provides more the illusion than the reality of effective warranty coverage. As a result, I am opting for self-insurance.
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ID
#888549 Review #888549 is a subjective opinion of poster.
Location
Monterey, California
Product
American Home Shield Home Warranty
Reason of review
Not as described/ advertised

Normal Wear & Tear!

I have American Home shield,What a Joke. I have a Hayward pool motor,Came in our 8 mth home warntee. It say's drive error.1st guys comes says shorted from rain water.(Do you know pool motors are made to be kept outside) 2nd guy said in 4 mins. time, says manufacture error.?? how does he know that,he never even turned the power on!!! Now because either one as due to normal wear & tear it's"not covered" What a scam. Both of those were employed by AHS. I Contacted Hayward Pools said the error message can be fixed by replacing the drive of the pool pump.Covered in my policy??? YES,but since THEIR pool serves DIDNT say not working from normal wear & tear. They arent held responsible. Lets say that 1,378 k complaints in the last 12 months doesn't put them in good standings. Keep down your blood pressure & money, DON"T use AHS Insurance.
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ID
#888404 Review #888404 is a subjective opinion of poster.
Location
Mesa, Arizona
Reason of review
Warranty issue
New Reviewer

Disgusted!

I have been a loyal customer of AHS since the 90's and they used to be wonderful. However, the past few years have been absolutely disgusting! My furnace started making this very loud squeaking noise when it would kick on, for YEARS they simply replaced the ball bearings knowing full and well that the part that held the ball bearings was the part that was messed up. But, because my furnace was so old they no longer made parts for the unit so instead of replacing it like they're supposed to do they actually had to order the ball bearings from an auto parts store. I had to call them out every few months FOR YEARS before they finally replaced it and the only reason they finally ended up replacing it was because it was no longer up to code! We had a very very nice restaurant grade garbage disposal that broke, instead of fixing that they decided it was cheaper for them to replace it with a POS one. In 2004 our basement flooded with 2ft of water! It took them 4 DAYS to come out and pump it out. I had to have all of the bottom half of the walls replaced due to the potential of mold since it sat for so long. Secondary damage isn't covered, which is total bull when it's THEIR fault it got that bad in the first place! In 2015 our dryer broke, it's stopped heating up. When the tech came out he said that for some reason our dryer was getting lint build up on the INSIDE which is a fire hazard, obviously, but they simply replaced the heating mechanism instead of replacing the unsafe dryer. Just FYI I am not one of those people who allows the lint to build up on the trap, I have a fear of house fires and therefore, I don't even use dryer sheets because I know that the wax can build up on the lint trap and pose and even higher risk of fire. On July 7, 2016 I had a flex hose spring a leak on my hot water heater. I called them at 5am and nobody came out until 2pm! Meanwhile my basement is filling with water and I can't even get someone to walk me through the steps to turn off the water. I ended up having to run the hot water on all faucets in the house for hours in order the relieve the pressure on the hose so that it would stop flooding in the basement. Currently, my fridge has been broken since July 18th, 2016. Some one finally came out to look at it on the 22nd and said that my Freon was leaking and there were 3-4 other issues with it and that he suggests replacing it. I did not hear anything back from AHS until the 25th, despite calling them once Friday evening and twice on Saturday. Now the projected date to POSSIBLY have the fridge REPAIRED, not replaced even though the tech suggested that, is July 29th. I am a 100% disabled retired veteran, I have 6 herniated disks (bulging so badly into my spine that doctors will not even attempt to fix my disks), 4 pinched nerves, spinal stenosis, a metal plate in my neck and a few other less major health issues. I also have my 3 grandchildren living with me. It does not concern them in the slightest that running to and from the grocery store multiple times a day is completely unreasonable. This is absolutely ridiculous "customer service" and I use that term loosely, I'm basically paying them to screw me over. I used to suggest AHS to everyone I knew and I will NEVER do that again.
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ID
#888358 Review #888358 is a subjective opinion of poster.
Pros
  • Way ahs used to be ran back in the late 90s early 2000
Cons
  • Repairs when appliances should have been replaced
  • Secondary damages caused to my house due to severely long waits
  • Lack of care or concern i pay you to care
Reason of review
poor customer service, poor work quality and overall untrustworthy.
Preferred solution
Let the company propose a solution
My AC went out the 4th of July, Average daily temps since then has been in the 110'F and above. It now has been 19 days with out AC in my bedrooms, excuses and a $750.00 bill for non covered refrigerant and still no AC. I ended up purchasing my own portable AC unit so...
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ID
#886980 Review #886980 is a subjective opinion of poster.
Location
Chandler, Arizona
Product
American Home Shield Air Conditioner Warranty
Reason of review
Poor customer service

American Home Shield - Customer Care Review from Santa Ana, California

American Home Shield - Customer Care Review from Santa Ana, California
American Home Shield - Customer Care Review from Santa Ana, California
i called them on sat. When my air first one out and today is Thursday and I live in Arizona an excessive heat warning for this week and yet it is 94 degrees in my house today is the 21st of July 2016
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ID
#886466 Review #886466 is a subjective opinion of poster.
Location
Santa Ana, California
Service
American Home Shield Customer Care
Reason of review
Poor customer service