
American Home Shield
Reviews and Complaints
American Home Shield Reviews
AHS has horrible customer service
- Service
Not to be believed.............
- Not caring about losing a customer
Dissatisfied Customer
AHS in Decline
American Home Shield - Home Warranty Review from Nacogdoches, Texas
Simple.. BBB complaint for not replacing cooktop even after 3 weeks
- Deceptive company
- Problem not fixed
- Poor customer service
American Home Shield - Repair Review from College Park, Maryland
- Ability to submit service request
- No resolution to issue
- No call backs
- Long telephone hold times
American home shield a sham
AHS is a Money Pit - You'll be sorry!
- Dishwasher repair guy
- Any other trade they offered
American Home Shield Customer Care Review
American Home Shield Customer Care Review from Ashburn, Virginia
- Quick response from contractor
- Wait time for service even with a leaking pipe
- No management available to resolve issues
- Repairs when appliances should have been replaced
I am presently going through the same thing with AHS contractors with my central air conditioner and have been without air conditioning since July 29th, 2016. I've gone through one contractor who refuses to come back.
The other will return again for the third time Friday the 19th. Every time they come, they put R22 in the system that leaks right back out and system freezes within 7 hours. When I asked the tech why do you keep doing the same thing with no results, he told me an AHS go between by the name of "Todd" told him NOT to condemn my unit, just keep repairing it!!! I asked him for Todd's number but he would not give it to me.
I called AHS and of course they did not know "Todd". Agent supposedly escalated my complaint to AHS's Contractor Relations Department but agent has not received a response from CRD. As of now, agent at AHS left a message that another contractor will come out for a second opinion.... haven't heard from this contractor nor did AHS agent leave name or number of contractor.
Conveniently, I cannot contact this AHS agent directly and have to go through the robo system only to get another agent who doesn't know what I'm going through until she takes 5 mins to read all the information. Then gives me the standard answer "Recall" At first, I blamed bad contractors working for AHS but now I know none of them could care less.
- Customer service
Air condition
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Àmerican home shield had limited plumbers and none available in emergencies. Some unethical workers. Only used plumbers services but never sent in guaranteed time frame.
WE ARE PURCHASING A HOME..Do you think a home warranty is necessary? There's a hot water tank in the home and the A/c unit has s warranty.