American Home Shield
Reviews and Complaints
Hot!
It is over 90 degrees today, and I have been waiting 5 days for AHS to send a technician to repair my A/C. When I call them I have to wait 45 minutes for them to answer.
They then tell me that they have dispatched the technician. When I call the technician he claims that he has no order. Each day I have called several times with the same result. Maddening.
To add insult to injury, the technician has been to the house twice before in the last 60 days to service the A/C.
I am so disappointed in AHS that I will be looking for a different provider. The reason that I am writing this complaint is that I have found no other way to complain other than through their customer service which has been non-responsive.
Delayed service causing potential health hazard
Toilet waste dumping under house
- Ability for chat
- Refusal to assist me
Highway Robbery
- Idea of a home warranty
- Lack of service
Preferred solution: Full refund
Awful Customer Service and Communication with Clients
American Home Shield - Homeowners Policy Claim Review
American Home Shield is a scam. I purchased a home warranty a year ago and opted to purchase a warranty with an upgraded coverage to cover the pool and hot tub because I had concerns about issues that might arise in the future with these items.
At closing, I received a paper documenting the purchase of the warranty and a promise from American Home Shield to send me my full contract package in the coming days that would detail my coverage that way if I ever had an issue with any equipment or appliances with the house or pool or hot tub that I would know and understand my coverage. Here it is two weeks before my warranty is to expire and I have an issue with my pool light (electrical). I called American Home Shield and submitted a service request and the contractor came out and diagnosed the problem. He said that it should not be an issue at all for American Home Shield to cover it we do these all the time for them.
Later on that day I received a voicemail from American Home Shield saying they denied the claim. I'm out a $75 service fee for the contractor for nothing. The contractor is irate with American Home Shield because they're saying the pool light is not a part of the pool. How absurd is that!
It is pool equipment it is a part of the pool. I called back to American Home Shield and asked to speak with a manager and the lady said that an email request had to be submitted to have a manager give you a call back. I said no I will speak to a manager or I will not get off the phone. So finally a lady named Portia got on the phone and I'm almost positive she was not a legitimate manager because was not professional and just kept saying there is nothing we can do and that we did send you a contract on April 26th when we didn't even close on our house till after that date.
The bottom line is that American Home Shield doesn't care if they send you a contract, they would prefer if you didn't know what is covered or not. They just want you to purchase the warranty and then they start subjectively deciding whether they want to cover your appliance or home items or not. There is currently 7,990 complaints that have been closed by American Home Shield in the last three years. I say closed because who really knows if the customer was really satisfied with the result of their complaint.
I will tell everyone I know to not ever purchase a home warranty from American Home Shield. It's very telling in business when you have to keep changing your name.
American Home Shield has been known by at least 5 other names. Please save yourself time, energy, and money and don't deal with this scam of a company.
A/c still broken after 60 days
Shady Service, Contractors Not Vetted for Honesty & Integrity, Dont care attitude.
- Scam artist
- Unscruplous contractors with no integrity
Preferred solution: Full refund
Worst
- Idea of having support in difficult situations
- Lousy service - both technical and customer
Preferred solution: Let the company propose a solution
POOR CUSTOMER SERVICE
American Home Shield 'HORRIBLE'
Bad contract for customers
American Home Shield - Customer Care Review
I call AHS today amd was on hold almost am hours. This is unacceptable for this type of customer service.
I have an issue with my electrical unit that keep causing my breaker box to flip the lights off in the house. Whem i searched for my warranty it wanst in the system. It kept sayimg that my contract wasnt in effect. What the heck does that mean when it gets deducted faithfully every month nor does my other property show up thats located at 4808 Birmingham Cicle Killeen Tx 76542.
I need someome to give me a call to fix this issue that i have 910922****. I also took a screen shot of my wait time with customer service where no one answered that ive attached.
Washing machine ***
TotALLY WORTHLESS LIARS
Preferred solution: Deliver product or service ordered
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same experience