I've had AHS for the past five years. I've needed service only once in that time. About two weeks ago my HVAC quit working so I scheduled a service call. It was determined that my compressor was shorted to ground and no longer functioned. Since the service call two things happened. First, the repair company gave me a breakdown of what AHS was willing to cover. I found out that all they were going to cover was the cost of the new compressor part leaving me with approximately $1300 in "uncovered expenses". Second, I reviewed my contract and called AHS for an explanation of the expenses that weren't covered. The "service" representative that I spoke with named Tonya, was very short with me answering my questions. She very much was trying to rush me off of the phone. Her explanation for the uncovered expenses was for me to reference section "I" of my contract which I did and did not find anything that matched my situation. I would have asked her to be more precise about the referenced section but as I said she was in a rush to get me off of the phone. As, to the covered expense I find it not to be a sound business decision to merely patch the immediate problem. This is for several reasons. Replacing the compressor does not guarantee a return of the HVAC to operational status. There are most likely other factors that caused the compressor to fail which will result in more expenses later to both AHS and myself. Additionally, the standard the HVAC is based on is obsolete based on Federal Guidelines due to the Freon it uses which AHS is kind enough to pass the cost on to the homeowner. Replacement of the system which is a more cost effective measure for AHS. It puts in place a system that will be covered by manufacturer warranty for the next ten years. It also more importantly keeps the homeowner happy and paying those premiums without requiring anything from AHS in return for the next ten years. A Pity, that isn't what AHS chose to do. The product advertising sounds nice though. I especially like the average replacement cost and average repair cost on the web page. What it doesn't tell you is that average repair cost is going to be paid a few times while they figure out what the problem is. Each time will cost you a day off of work waiting around for the repair technician. I don't see that factored into their math. Also, don't expect emergency service for after hours or holidays. Slick advertising will only get you so far. People are getting wiser and starting to pay attention to social media, reviews, and word of mouth as their guide to making purchasing decisions. I should have done more due diligence before buying. If I had I would have turned up their sample contract and realized they have "fine printed" their way out of nearly every scenario where they can do the bare minimum or less (cash you out with a value so low you couldn't possible fix your issue). This experience has resulted in the loss of my business. When I am paying more out of pocket then AHS for a repair then I really don't need AHS. I will take that money and put it into a interest bearing account and save for future expenses. I won't pay money for poor service and even worse very poor customer service. For now, I'll eat the cost of a new HVAC system and reduce that cost by the payments I would normally be making to AHS. I will also relate my experiences with AHS wherever appropriate.