service ahs customer customer service home repair water heater warranty problem money

Short Review on July 05, 2016

1.0
Details
Terrible service, messed up my service call, ordered wrong part. My family ac has been down for over a month.
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Review
#877026 Review #877026 is a subjective opinion of poster.
Reason of review
Poor customer service

Short Review on July 03, 2016

IT HAS BEEN 20 DAYS TWENTY DAYS ... TWENTY DAYS THROUGH JUNE AND JULY HEAT AND MY AC US STILL NOT FIXED. THEY DO NOT ANSWER THE PHONE ... VERY VERY VERY PISSED!!!!! WORTHLES SOBs.
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Review
#876343 Review #876343 is a subjective opinion of poster.
Reason of review
Order processing issue

Air Trane Review

1.4
Details
I dealt with AHS some 3 years ago and they denied the claim on complete bogus excuse just had the joy to deal with them again after 50 min hold on the phone they send a guy who says yip whole panel And motor on Aurcon are fried surprise surprise denied again. This company is useless and a rip Off
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Review
#875993 Review #875993 is a subjective opinion of poster.
Reason of review
Order processing issue

American Home Shield - Ac Compressor Review from Tampa, Florida

1.0
Details

Update by user Jul 03, 2016

American Home Shield does not have enough people to man their phones. So if you have a problem you will NEVER be able to speak with anyone.

I was on hold for over 4 hours in three calls and STILL NO ONE ANSWERED. I WILL REPORT THEM TO THE BETTER BUSINESS BURUEA.

Original review posted by user Jul 02, 2016

If something breaks downs they do NOT fix it. Their service department does NOT answer the phone. I was on hold for 57 minutes onces, hung up and called and was on hold for 38 minutes and then for near two hours. Once they get your money you are SCREWED!
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Review
#875723 Review #875723 is a subjective opinion of poster.
Cons
  • Fustrating
Reason of review
Poor customer service
1.0
Details
I have had this policy for roughly 10 years. Have maybe used it that many times and mostly related to plumbing issues. Yesterday, it took 3 hours for the me to receive a phone call regarding the service and the fact that the plumber stated that there were tree roots...
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Review
#875337 Review #875337 is a subjective opinion of poster.
Cons
  • Cant speak with manager
  • Damages by providers
Reason of review
Service provider is terrible-B & L Plumbing

Horrible service | American Home Shield review from Los Angeles, California

1.0
Details
My experience with their customer service was horrible, I was not able to talk to anyone. They put you on hold for long time, more than an hour, I don't know how much you have to wait, I could not wait more than an hour. There is no e-mail address, the option to chat has a waiting list about an 1 1/2 who can wait that long? I try for a month an a half to fix my dishwasher and seems mission impossible, who needs to use this company to fix something? What is the purpose of spend money with them?
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Review
#875318 Review #875318 is a subjective opinion of poster.
Service
American Home Shield Customer Care
Pros
  • Idea
Cons
  • Very poor customer service
Reason of review
Poor customer service
1.9
Details

Update by user Jul 31, 2016

AHS wrote back to the BBB in response to my original complaint. THe AHS response was unacceptable to me.

Here is what I wrote back to the BBB:

"This response from American Home Shield (AHS) is not acceptable to me.

I will explain below why that is the case. To facili...

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Review
#875263 Review #875263 is a subjective opinion of poster.
Product
American Home Shield Air Conditioner Warranty
Pros
  • Idea
Cons
  • Deceptive marketing practices
Reason of review
Bad quality
Loss
$3000
Preferred solution
ASH owes me $3,000 for replacement of my central A/C unit.

Short Review on July 01, 2016

Simple Review #1467390029 - American Home Shield review
Phone automation nightmare. Poor service from air conditioning service man. Yesterday he installed what called a new electric box for our air conditioner. Building inspector called this a clear fire hazard. See pix
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Review
#875256 Review #875256 is a subjective opinion of poster.
Reason of review
Bad quality

Worst Service Providers Ever! | American Home Shield review from Mount Laurel, New Jersey

They sent a guy out who looked at my problem with a condensation pipe leak and said he could not access the area. Then he asks about a service fee after he said he could not fix it! I think he even got MAD when I told him I wasn't going to pay him lol. It look like the guy was crippled too, or handicapped. He wasted my time and his.Then a few days earlier I had a plumber out and even he was complaining saying American Home Shield leaves him on hold for an hour and he had another client to go see. I would NOT recommend this warranty company to my worst ENEMY!!! Please reconsider.
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Review
#875245 Review #875245 is a subjective opinion of poster.
Reason of review
Poor customer service

Poor customer service, never respond to emails and phone hold times average one hour. | American Home Shield review from Port Arthur, Texas

2.1
Details
This company is over charging me for my coverage by $130 and I have tried five times to correct it and now they are ignoring me. Think three times before using these people. They are too ready to take your money but too slow to correct account issues. I called them four times and was assured that they had fixed the charges on my account. But still nothing was done. This is the second year I have there service and had to use it twice. The wait time for their techs is usually a long time and their co pays are higher than the other companies offering the same service. They are also more expensive than most others.
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Review
#875021 Review #875021 is a subjective opinion of poster.
Product
American Home Shield Home Warranty
Cons
  • False promises
  • No way to talk to customer no service
Reason of review
Pricing issue
Loss
$130
Preferred solution
Price reduction