American Home Shield
Reviews and Complaints
Would not recommend
Bottom Line…AC condenser coil went out. Contacted AHS and they sent out an individual from Greenway, who I would not recommend for anything, just read the customer reviews.
Confirmed the coil was the issue. I opted to replace the entire AC unit with a different company and chose to do a cash out. Spent $8000 on a new unit out of pocket. Took over 7 weeks for Green Way to send paperwork to AHS.
Finally received a call yesterday regarding cash out option which I informed AHS of over 6 weeks ago. Received several call regarding the coil which I told them I replaced the entire unit. The repair was estimated at almost $2000 dollars, I’m receiving $450 from AHS. The money I’ve paid them over the past three years I could have saved and been better off paying for my own repairs which I did.
I’ve never spoken to anyone for AHS before waiting at least an hour on the phone. Don’t know how companies like this are allowed to operate.
AHS if you have any issues with this review please feel free to contact me at clwoods68@***.com. I will echo the same sentiment….your company sucks and I will let everyone I come in contact with know.
- False represntation of a home warrenty company
Don't Waste you Money
- Customer service
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Verified ReviewerAmerican Home Shield TWO HOURS ON HOLD
- Thirty minute to two hours waiting for customer service
Preferred solution: Let the company propose a solution
Useless.
The worst ever
The repair cost is more for ME than AHS
December 18th 2017. AHS's authorized contractor for my heat pump contacted me with the approval to repair my unit.
However my cost would be $115.00 per pound for the R-22 refrigerant. AHS stated that they would pay the first $10.00 per pound . The repair required pounds of the R-22. Previously there had been a repair on the unit that required for a contractor to replace the reversing valve.
My only cost was the deductible in my contract.
Apparently "THE NEW CONTRACT" that I never received had a change to the different types of copays to the homeowner. I've already got a new warranty with a different company that will be in effect before the one that I have with AHS expires.
Heating service
Ripped off
- Commitment to contract terms
- No communication from supervisor
- Horrible customer service and business practices
Preferred solution: Full refund
Incredulous Customer Service
Bottom Line. I'm a 64 year old senior on disability, who has been without Air Conditioning, IN FLORIDA since mid JULY!
Tomorrow is October 25th!!! ...and the seasons first cold front will cool things down before American Home Shield does! The policy was sold to me by the realtor who handled the purchase of my condo back in 2015. It seemed like a reasonable idea at the time.
However, when my 18 year old AC unit finally quit almost 2 years later, It took American Home Shield more than 2 weeks just to approve the replacement. Then the nightmare started... To begin with, the AHS approved installer, AAA All Brands Appliance, claimed that the only 'AHS approved' replacement air handler wouldn't fit the ceiling space provided in my home, (without even measuring it), and then claimed the installation of that oversized unit would require dry wall work that wasn't covered by my policy, not to mention an additional $350 for a county approved hurricane stand, that was already installed on my roof! In fact, the exact replacement air handler (First Company 24HX5) is both plentiful and locally available.
At one point, I even offered to buy the correct air handler! The installer, AAA All Brands Appliance finally agreed the AHS approved air handler 'might' fit. And during the 2nd week of August (a full month into the ordeal), AHS tried to get me to accept a buyout offer, which was half of what it would cost me to hire the lowest priced legitimate reliable contractor to replace my AC...and to provide THEM with a receipt of the finished job! It sounded sinister to me!
I refused that option, and requested they complete the A/C installation as promised. At one point AHS tried to deny my claim altogether, but backed down when Florida Power and Light proved no record of a disqualifying 'power surge' when the failure happened. Since then, I've had repeated installation appointments. And repeated phone calls.
AAA All Brands doesn't call back or show up when promised. Calls to the company go nowhere even at the supervisory level. Since the power came back on after Hurricane Irma in September...All I keep getting are empty promises. July to October is an unreasonably long time to wait for A/C in Florida.
Just to try and deny an insurance claim? It's inexcusable!
- Leaving me out of service for an unknown amount of time
Preferred solution: Wire CMI A/C and Electrical (561-844-1004) $3288. Cancel my policy and refund my premiums.
Very unsatisfactory
Resolved: BEWARE THIS IS NO LONGER AHS!!!!!
AHS took care of everything!
ALL issues resolved. AHS could not have been more helpful! I got bad information from the techs.
New ownership????? This used to be a great company and now they are worthless!!!!! I'm in a home with 95 degrees and not one call from the people who are supposed to respond!!!!! I've now searched on my own and hoping that the person I finally contacted will show up.
So this site wants 100 words? 100 words...100 words 100 words...100 words100 words...100 words100 words...100 words100 words...100 words100 words...100 wordsv100 words...100 words100 words...100 words100 words...100 words
I had hard x getting to speak with ahs warranty
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Verified ReviewerRipped off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful. So far. Ugh
In hold indefinitely
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Perfect example of how any home warranty company operates. They would have paid Greenway $450 for a $2000 repair (in which case, Greenway would have lost over $1500, because Greenway would not be able to bill AHS more than $200, even though AHS would allow them to charge $450, still losing money at that price, in order to remain the #1 AHS service provider in the entire market).
At least, you did the smart thing and cash out, however small the amount or length of time it took to receive your check, instead of living like a refugee for months. Frankly, it gets old, reading all the complaints of health problems, asthma, pregnancy, children, etc.
and how the warranty company is evil when the customers are just plain irresponsible. If they choose to pursue a warranty repair that puts their health in jeopardy, then they value money over everything else including sanity.