Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
3 comments

Do you think it’s fair when an emergency situation happens and click on something that clearly on under your plan and all of something you hear it’s not covered for an additional $125.00 what kind of business Is This?

Product or Service Mentioned: American Home Shield Plumbing Warranty.

Reason of review: Not as described/ advertised.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1639341

That is the name of this game. You should not count on a home warranty, especially for emergencies, because the contractors are only paid the $125 and nothing more, even if they do the job.

The contractors are gambling that they will be able to get AHS to deny the claim due to a loophole, and then keep the $125 and offer to sell you what you need. Clearly, most people will not buy anything else from the contractor and they are upset that the $125 is gone, used to pay the contractor for coming out to diagnose. Even if the item is covered, AHS does not pay any more money toward this repair. Either the contractor will have to do it for nothing, even providing the parts or equipment which he has to pay for, which will take 3 forevers because he’s doing it for free, or he will pass on some hyper-inflated non-covered access charges, or modification fees to you, the homeowner.

If he can patch the broken item back together to get it in working order for a few more weeks, he will, because it’s better for him than having to buy you new equipment or expensive parts. In any case, the homeowner has no say in the outcome of your claim and AHS doesn’t care; nor do the contractors, beyond the extent of how much you are willing to pay to resolve the emergency. Health problems, hazardous conditions, small children, elderly people, secondary damage—all irrelevant unless you have money to spend with them. Just like calling any other contractor.

They’ll be glad to help if money is involved. In home warranty work, there is no money changing hands, therefore no work takes place. AHS won’t LET the contractors charge them for the work, or they will be fired. The contractors who play the game properly are in it for the service fee only, and a high volume of AHS work orders.

They have to hustle to get enough work orders to make up for the losses on the jobs they can’t denied.

One work order completed equals 20-30 denials. That’s where your $125 went.

MaterialGerbil
#1639346
@Anonymous

Exactly I truly believe that’s the name of the game I’m in the wrong business I need to become a contractor on their list so I can go to a job and say “let me verify if this is covered!” And collect my $125.00!!

Anonymous
#1639373
@MaterialGerbil

Being one of their contractors is incredibly stressful. AHS gives everybody, including the contractors, a work-over.

They often take the $125 back out of the contractor’s check for no reason, even months later. They also like sending 2 contractors to the same claim. Even if both contractors show up only one will get the $125. The customers are horrendous to deal with, because most of them are perpetrating a fraud of their own, and have their mind set on straightening this messy business out.

The customers curse you out and threaten you with bodily harm. It’s best to keep the customers totally in the dark. The high call volume from AHS is overwhelming. Their customers demand more than normal customers, like refusing to meet the tech during working hours and they beotch incessantly about how they’ve been treated, before the tech even arrives.

They are on the defensive and lying about everything right from the start. Many of them bought the policy on long-broken equipment. They’ve all got the idea that somehow they can just have their own contractor make a diagnosis and then just send AHS’ guy out to do the work that their guy would’ve done; and in the same timely fashion as their guy would’ve done. So the customers are actually cheating on their own guy, not intending to buy anything from him at all, but letting him think he might make a big sale.

The customers are the biggest cheapskates and liars themselves. You can always tell the ones who are professional con artists.

It’s a game to them as much as it is to the contractors and to AHS. If a customer is not a con artist, they are completely naive to think that an insurance plan exists where money grows on trees and they can have it when they want, and how they want it.