American Home Shield
Reviews and Complaints
American Home Shield never fixes anything!!!
Preferred solution: Let the company propose a solution
Still no repair or replacement after 4 weeks!
- Still no refrigerator after a month
Preferred solution: Let the company propose a solution
American Home Shield is a SCAM!
- No emergency action
- Deceitful business practices
- Worst of worst
M.R. Mechanical review:AC unit repair-incomplete & unreasonable
4 year customer treated like garbage
- Supervisors no help
Enough after 7 weeks without a water heater! American Home Shield Not doing their Job!
- Long wait time to speak to supervisor
- Wait time on telephone always over 30 minutes
- Too long of wait on the phone
Review in Household Services category from Mobile, Alabama
We are located in
Mobile, AL. Just had an inexcusable experience with American Home Shield and their contract plumber, K & S.
My wife's condo is being leased by a nice, young couple. They called to say there were multiple plumbing leaks in the master bath, and the guest shower valve was making an intolerable, screaming noise.
We contacted AHS, with whom we have a home warranty contract. They contacted K&S Plumbing, who sent "Bill" to make the repairs. "Bill" ostensibly repaired the leaks, listened to the valve scream, and said he would return in two days with a new valve.
AHS then denied the claim, saying they don't cover noise. We called K&S to have "Bill" explain to AHS that the valve was screaming because it was worn out. K&S stonewalled us, saying it was our problem. We again contacted AHS, and they likewise stonewalled us, repeating that they don't cover noise.
We now called a REAL plumber, Dixon Plumbing, who removed the shower valve cartridge and showed me the heavy erosion of internal parts caused by, most likely, sand particles entrained in the water. They replaced the cartridge and now the valve is quiet.
Incidentally, the leaks supposedly repaired by "Bill" were still leaking, so Dixon took care of them.
WE STRONGLY ADVISE EVERYONE TO AVOID AMERICAN HOME SHIELD AND K&S PLUMBING. Do not do business with either.
Fake contract
- Different story each call
- Not being problem solvers
- Any thing
Preferred solution: Let the company propose a solution
Terrible company
American Home Shield Home Warranty Review from Wichita, Kansas
- Shady business practices in denying coverage
- Lack of communication between vendor and ahs
- Callcenter
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Diego, CaliforniaNon existent service
can someone tell me how they stay in business....still no refrigerator repair going on 2 months
- No response and only one repair man callled
- No emergency action
- Not honoring the warranty
WARNING: American Home Shield is a SHAM. RUN AWAY!!!!
Example of actual AHS coverage -
AC freon cost $60-$85 per pound. AHS only covers up to $10 per pound so you are stuck paying the difference of $50-$75 per pound.
You can be assured you'll pay closer to $75 per pound because the contractors AHS uses have the highest prices. You could skip all this and pay $60 per pound by avoiding AHS in the first place not to mention the cost of the sham warranty coverage.
- Wait time on phone
- Callcenter
- Poor customer service
Preferred solution: Full refund
Short Review on June&nbs-04:00;07,&nbs-04:00;2016
American Home Shield Air Conditioner Repair Review from Hanford, California
American Home Shield Customer Care Review from Las Vegas, Nevada
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