We were without a working furnace for 103 days. Starting Nov.10.
That's almost all thru the winter. My wife and I are 77 and78 years old. It was hard! AHs is supposed to be one of the best rated in home warranties.
Then why do they do business with contractors with such poor reviews? To late we found out the contractor we were assigned to had 45 reviews and 34 of them were a one star. That's pitiful. After about the 80th day we finally got another contractor.
AHS doesn't cover everything related to a furnace replacement but why did the first contractor want $2315.00 from me to complete the job, and the second contractor only wanted $950.00? We also had to foot the bill for Space Heaters and very large Gas bills to keep our fireplaces just to try to keep warm. All thru this mess AHS continued to take their monthly fee thru our auto pay account while doing nothing to earn it. Try calling them only to get the recording that tells you wait time will be at least a half hour.
Also their people don't call back even when they promise to do so. AHS is not the company they use to be!
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Poor customer service.
Monetary Loss: $160.
American Home Shield Cons: Spending 103 days without a working furnace.