After calling in for our pool filter housing cracking and having to turn the pump off 8/31...
AHS sent a Company out on 9/2. The Tech evaluated and stated to AHS that the base had cracked and gave them a price/estimate to repair.
I received word from AHS that they wanted a second opinion on the cost of the stated work needing done.
Received an email stating that the 2nd company would send someone out on the 5th.
Received a text from that company the morning of the 5th. Arrived home around 6:30 pm to find my filter housing apart, no word as too the status of repair. The first Tech reassembled the housing.
Called AHS main line and was told of a half hr wait by the recording.
Decided to go online to check status there. Could only see a note that stated “Status : Appointment set” / “Still not fixed”.
All the while my pool is turning green and I am now going to have to spend a couple hundred $ in chemical to get it back to were it was.
Called the 800 # on the website and the recording stated 1 hr wait time.
I want to think that AHS is a good investment, but am having a hard time with the time frame of when they choose to fix my equipment.
Product or Service Mentioned: American Home Shield Warranty.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Price reduction.
American Home Shield Cons: Not being problem solvers, Having to wait while my pool turned green.