At 11:30PM, we discovered that our finished basement was filling with water, spraying out of a water line. I immediately shut off the water main, but the water kept coming. We called for service adn were givent eh contractors number. I called and was told that they don;t cover out area... they were 2+ hours away. I called back and was told that we had been upgraded to "emergency" status and that we would be called within 30 minutes.
Never happened. 2 hours later, we were told that it may need to wait til Monday (it was a Friday night). Turns out that they tell us in the morning, that they have really only called two companies.. and that one was the one outside the area... and they are waiting on a call back from the other.
I just called them as a home homeowner, they answered the phone and are on the way... AHS never called the order in.
If you haven't already selected this service, RUN AWAY!