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American Home Shield - Water Heater Replacement - Ripoff Costs
My water heater is busted. I was asked to pay the $75 service call fee in addition to a $395 pipe removal fee. WTH! Pipe removal fee. Cutting of 2 copper pipes, NO WAY IN *** costs $395. The plumber was awesome but in actual fact, I ended up paying for a new water...
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#1119058
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Once they have you under contract they forget you. Terrible service: Expect to spend over an hour on hold waiting to speak to one of their employees. I called a dozen times to get advise on next steps concerning a mechanic that wrote cannot be fixed on workorder (...
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h.kitchener
h.kitchener

Sounds like you signed a "contract" and they are not living up to it. Thus, write them a letter advising them of this and that you therefore consider them in breach of contrac...

1.0
#1119031
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I made a service call for my washer after being told this was a good company. I have had a mildew order coming from my laundry room and found it was my Amana Washer. I tried those tablets called refresh as suggested also and that did not get rid of the smell. And when...
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I didn't like
  • Still smelling mildew smell from washer
#1118936
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American Home Shield - Frustrating!

American Home Shield
#1117832
1.0
Details
So long story short, we need a new evaporator coil for the ac unit. The contractors Dawson out of Dayton Ohio is the worst costumer service ever! And no warranty for the repair of this part. They are charging $1200. But AHS is only covering $550. The only cover $10 for Freon. But their contractor charges $115. Total scam. Not happy at all.
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American Home Shield - Not good

American Home Shield
#1112638
The automated voice is saying. Owe thirty five dollars I am paid up on my bills.where is that payment coming from.
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American Home Shield - AHS a Ripoff

American Home Shield
#1110912
1.0
Details
Didn't pay anything toward my air conditioner replacement although I had warranty for 10 years. Takes over a hour to talk to anyone and then I have to start my story. Horrible, negligent contractors. 4 weeks into this problem, still no resolution. I finally replaced my air conditioner without a dime from them.
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American Home Shield - American Home Sheild

American Home Shield
#1108614
1.4
Details
We did resolve why I was unable to set up an account with them online since I was unable to reach them on the phone lines due to over one hour waits to talk to a human. They changed the spelling of my email address because they thought I had spelled it wrong. They changed hart to heart.
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Signed contract with AHS back in March. Among the things specifically mentioned as covered items were "hose bibs". Found out yesterday that apparently a few weeks ago AHS chose to reinterpreted the contract to rule out hose bibs unless they're inside the house (i.e.,...
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#1117436
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Freezer beginning to fail; requested service. They stated on a Tuesday that a technician would be there by Thursday. Guess what, they meant the next Thursday or 8 days later. I called twice, disconnected twice (seems to be a problem with their phones) and another tech...
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#1117254
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I REQUSTED FOR REPAIR FOR WASHER AND I WAS TOLD IT WILL BE REPLACED. THE REQUEST WAS DONE ON OCT. , 2017. I ALREADY PLACED THE ORDER FOR REPLACEMENT LAST WEEK BUT I HAVE NEVER HEARD ANYTHING SO I BOUGHT A NEW WASHING MACHINE. WE HAVENT DONE ANY LAUNDRY SINCE OCTOBER 5....
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I didn't like
  • Wait time on phone
  • How long it takes to get ac fixed
  • Were i had to do all the calling
#1116917
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American Home Shield - AHS Needs a Class Action Lawsuit
Terrible service that has harmed me and I am sure many many people. Please direct your complaints to your state department of insurance. It is my hope a class action lawsuit will get their attention and force them to stop their completely fraudulent service. Just call...
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1.0
I liked
  • Aweful
I didn't like
  • Unethical people
#1116770
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I have had HWS for 2 weeks and I'm still waiting for the new house to be rekeyed. When I try to call HWS, I am on hold for 30 or more minutes and when I try to call the rekey company they are never there. It seems they must be very short handed and I am not sure of the...
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2.4
I didn't like
  • Took the service fee 2 weeks ago and still no service
#1116652
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AHS is notorious for sending out repair people who are not always qualified. However, recently we had an appliance repair company that was phenomenal. A couple of weeks passed by and we need him to return but he can't until we go through AHS first. Whenever I try to...
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#1115829
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Contact American Home Shield

Mailing Address:
American Home Shield
P.O. Box 849
Carroll, Iowa 51401-9901
United States
Phone:
(800) 776-4663
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Oct. 16, 2017 I called for a service request and was on hold for 46 minutes. After being on hold so long, by the time the representative answered, my phone had muted itself so she could not hear me. She hung up so fast, she didn't give me a chance to un-mute my phone....
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1.0
#1115763
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