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I HAVE HAD THEM FOR SEVERAL YEARS. AND HAD TO FILE A CLAIM TWICE BOTH SOMETHING THAT WOULD HAVE COST UNDER 2.OO. BOTH TIMES.WHEN MY MOTHER WANTED TO CHANGE COMPANYS, SHE WAS TOLD SHE WAS UNDER A CONTRACT. WHEN WE BOTH HAVE HAD THEM FOR YEARS! HOW LONG IS THE CONTRACT...
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1.2
#1148780
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Hot water heater was leaking. The hot water heater is 13 years old. AHS sent out a technician who indicated additional non covered cost to install. Technician also required cash or cashiers check to cover non covered cost. When I questioned the additional work,...
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I didn't like
  • Phone call wait times are 30-45 minutes
  • Service not finish
#1148219
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They have done pretty well up to now but we got some real issues at this point.Our washer has been down for 10 + days very very nasty here without support of a washer. At this point I am being told its been expedited by AHS however SEARS the people providing a...
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3.1
I liked
  • Initially good but has gotten flaky
  • Initially goodbut has gotten flakey
#1146943
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Beware of using American Home shield

American Home Shield
#1144711
This company has horrible customer service , they do NOT hire the best Technicians too come to your home. Waiting time to get thru almost
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American Home Shield - Horrible

American Home Shield
#1144705
1.0
Details
Terrible customer service and an inadequate tech (called temp. Control ) who lied that we needed a heater when we REALLY needed a new Mother Board . Which by the way AHS sent out a tech for the replacing that item last month!!!!
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American Home Shield - Spending $ 200/ month to do my laundry at public laundry.

American Home Shield
#1143218
1.0
Details
Due to insufficient parts at AHS my laundry machine is still not fixed yet since last 1 month (30 days)and today again I am on waiting list to get repaired my washer by AHS. No time frame from AHS.......
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American Home Shield - Terrible.

American Home Shield
#1139956
I'm extremely mad about being denied for my AC unit to be fixed. My AC and heater doesn't come on at all and they refuse to help.
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Contractor visited a week ago for a dishwasher repair. AHS has to order part. A week and one day later , still no part. I call AHS and follow prompts to get to "status update" only for it to have a pre recorded message of their office hours, and that they are currently...
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#1146736
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We bought a new home with this home warranty the homeowner provided they left the dryer and it stopped working so we called we had a rep come out that I wasn’t very crazy about he knew we needed a new dryer didn’t write up a report (It’s as if he just wanted to keep...
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1.1
#1146676
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Called for service on a Fri. had to wait until Monday. When no call from plumber, called them and they said they had not received any work order from AHS. Over an hour wait time on phone, no chat feature on website. In addition I think they assigned a plumber that in...
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2.2
I didn't like
  • Being on hold for over an hour
  • No chat on website
#1146388
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Average Phone wait time: 90-120 min Plumbing: Did not show up when scheduled Repeat calls : at least 5 times Overall experience: 3 out of 10 Waiting on the phone for someone to answer is a terrible experience. I have had this experience numerous times. The last...
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#1146251
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I had service on my dishwasher one week ago and the service guy cannot get into AHS to report that it is broke and needs to be replaced. He has tried to call 4 times and had to hang up after waiting over an hour each time. I tried to call AHS and spoke with Stephanie...
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1.0
#1146171
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American home shield horrinle
Customer service is horrible do not recommend this company to even my most hated enemies. Wait time is always over an hour. And when u do get service its not right. They have sent 2 different techs and have charged me twice service fee of 125 and my central air system...
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1.0
#1146165
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I have been on the phone for more than 5 hours this week waiting for someone to answer the Phone, messages like your call is important to us is all I get with . NO ONE picks up the phone. Had work done excellent service on the service call, but the job is not...
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4.3
I liked
  • Provide the service at great price
I didn't like
  • Contacts call back to the company is not customer friendly
  • No way you can speak to anyone
  • Waiting times for someon answer is outrages
#1145226
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