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1.4 Based on 647 reviews
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  • Customers like
    • Ability to submit service request 8
    • Setting up original appointment 6
    • Would not respond to complaints 6
  • Customers don't like
    • Poor customer service 62
    • Zero integrity 35
    • Terrible service 26

The contract is worthless with these folks. I have a major plumbing problem that is covered by this contract. That is if they do not have to access the problem thru something other than sheet rock. They cut a hole in my ceiling and could not get to the source of the problem. They needed to cut the back of a cabinet. Sorry they do not cut into wood??? So left me house now for the whole weekend with two holes in the ceiling, still leaking and... Read more

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Different agent different answer. Long wait times on the phone and if you have a claim be prepared to quit your job and make this your new full time job to oversee that repairs get done...

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They sent out a "Qualified service Repair Professional" who said that he had never seen an HVAC system like this one. It was a Trane Heat Pump System...very common. He then tested the heat from the vents and declared that it was working...even though it wasn't. He handed us a bill for $75. I said that I wasn't going to pay for someone who didn't know what he was looking at and his response was that we would have to pay it through AHS. he left.... Read more

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I have been dealing with AHS for over 3 months prior to that air conditioning issues..For the passed 5 years this company is sincerely a disgrace...They have NO loyality to anyone...Its about them..They seem to forget that it is the puvlic the homeowners who keep them making tbere millions yearly tbrough the direct withdrawals for the monthly membership...I am considering a CLASS ACTION SUIT..if interested please advise.. Read more

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A dryer repair mechanic was sent to my home and refused to remove his shoes before going up stairs on my carpet. He also did not bring shoe covers and stated that if you wanted him to remove his shoes that you would need to put the order in when you call in the repair order. The dryer could not be repaired on one visit according to the mechanic who said that he had to order a part. I called AHS to report this mechanic and to see if they could... Read more

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I have had American Home Shield for over 25 years. I don't why I kept on renewing. Heat pump kept on breaking down. They kept on making small repairs. When it being 26 years old it needed replacing. They said it was lack of maintenance. Well they have been the ones maintaining it for 23 years. So I had to but a new heat pump/central air system myself. I have another heat pump same age as the other one. Tech came out and added 1.5 lb of freon and... Read more

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American Home Shield replaced a forced air furnace with a radiant furnace. And now have the hottest furnace closet on the planet and a freezing house. I have called customer service several times and they say the blower unit is not included in the furnace but would have to be purchased as additional cost. Their obligation was to put me back where I was and they have failed to do that. They simply installed the wrong furnace. I have been told by... Read more

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I have been waiting four weeks for my dishwasher and my refrigerator to get fixed. Still waiting! The first company they dispatched never called. The second company called and stated that they don't work on built ins. The third company came out, changed out some panels , said ," wait two hours and plug it in and it should work. " well I think that was his scam because it did not work. So it took AHS two days to get back to me to let me know they... Read more

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This company is the worst company I every had I offer a alarm system and cameras from them the cameras are the worst you can't see nothing at night time they send a sell person out here and everything he said about this company was a lie please be careful before you deal with them they took my money I tried to cancel they never called back if you call to speak to cancel department they say they don't have one I am taking them to court I have... Read more

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I had their home warranty, my hot water heater started leaking. It was a 17-year-old hot water heater, it was bound to happen soon. I submitted a service request and never heard from them. I talked to a plumber and was told that it would have to be replaced and that a leak like that could not be repaired. So, I chose to replace the hot water heater myself and still not communication from AHS. So, I called AHS to tell them that I had it had... Read more

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