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Freezer beginning to fail; requested service. They stated on a Tuesday that a technician would be there by Thursday. Guess what, they meant the next Thursday or 8 days later. I called twice, disconnected twice (seems to be a problem with their phones) and another tech...
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#1117254
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I REQUSTED FOR REPAIR FOR WASHER AND I WAS TOLD IT WILL BE REPLACED. THE REQUEST WAS DONE ON OCT. , 2017. I ALREADY PLACED THE ORDER FOR REPLACEMENT LAST WEEK BUT I HAVE NEVER HEARD ANYTHING SO I BOUGHT A NEW WASHING MACHINE. WE HAVENT DONE ANY LAUNDRY SINCE OCTOBER 5....
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I didn't like
  • Wait time on phone
  • How long it takes to get ac fixed
  • Were i had to do all the calling
#1116917
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American Home Shield - AHS Needs a Class Action Lawsuit
Terrible service that has harmed me and I am sure many many people. Please direct your complaints to your state department of insurance. It is my hope a class action lawsuit will get their attention and force them to stop their completely fraudulent service. Just call...
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1.0
I liked
  • Aweful
I didn't like
  • Unethical people
#1116770
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American Home Shield - Not good

American Home Shield
#1112638
The automated voice is saying. Owe thirty five dollars I am paid up on my bills.where is that payment coming from.
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American Home Shield - AHS a Ripoff

American Home Shield
#1110912
1.0
Details
Didn't pay anything toward my air conditioner replacement although I had warranty for 10 years. Takes over a hour to talk to anyone and then I have to start my story. Horrible, negligent contractors. 4 weeks into this problem, still no resolution. I finally replaced my air conditioner without a dime from them.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

American Home Shield - American Home Sheild

American Home Shield
#1108614
1.4
Details
We did resolve why I was unable to set up an account with them online since I was unable to reach them on the phone lines due to over one hour waits to talk to a human. They changed the spelling of my email address because they thought I had spelled it wrong. They changed hart to heart.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website

American Home Shield - Horrible Customer Service

American Home Shield
#1106543
1.0
Details
Call wait times of almost an hour to be hung up on with a voice message of unable to reach call area. Barely understandable representative when finally connected.
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Customer service
I have had HWS for 2 weeks and I'm still waiting for the new house to be rekeyed. When I try to call HWS, I am on hold for 30 or more minutes and when I try to call the rekey company they are never there. It seems they must be very short handed and I am not sure of the...
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2.4
I didn't like
  • Took the service fee 2 weeks ago and still no service
#1116652
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AHS is notorious for sending out repair people who are not always qualified. However, recently we had an appliance repair company that was phenomenal. A couple of weeks passed by and we need him to return but he can't until we go through AHS first. Whenever I try to...
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#1115829
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Oct. 16, 2017 I called for a service request and was on hold for 46 minutes. After being on hold so long, by the time the representative answered, my phone had muted itself so she could not hear me. She hung up so fast, she didn't give me a chance to un-mute my phone....
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1.0
#1115763
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Placed a claim for a dryer repair on 9/27/17. AHS finally responded and indicated they could send Sears on 10/12. I found this time frame to be very unacceptable !!! They indicated that they would try to locate another contractor...which meant to me a forth string fly...
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#1115510
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Called requested service for my garage door Appointment set for Friday 10/13/17 AHS does not contract with honest professional companies. First off the contract company AC Garage Door was late he told me he could fix garage door henge and than said you need a new...
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1.2
I didn't like
  • No management available to resolve issues
#1114839
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I called to have my garage door service and AHS Sent some idiot out from one of their contract companies AC garage door and paint do not allow these people in your home liars as well as AHS customer service rude rep name Ravine She had no clue what I was saying she...
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#1114836
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Contact American Home Shield

Mailing Address:
American Home Shield
P.O. Box 849
Carroll, Iowa 51401-9901
United States
Phone:
(800) 776-4663
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I was told American home Shield was OK, I told my daughter to go with them, and my sons home and I just put my Home on. Our very first experience was yesterday. My daughter needed a simple water heater replacement. She had purchased American home Shield's best...
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1.0
I didn't like
  • Unwillingness to take care of a simple problem
#1114187
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