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Denied replacement or repair of 17 year old refrigerator for "lack of maintenance". Claimed filter in back of fridge dirty and burned out compressor. I believe I did damned good job keeping it going for 17 yrs. Most recently denied repair/replacement of a dishwasher...
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Anonymous

Anonymous You don't need Class Action ; you can file a suit in Small Claims Court yourself. Notify them of your intention and if that doesn't get results, file it .

2.3
I liked
  • It seemed like a great company at first
I didn't like
  • Run around and lying - no help
#1037027
Reply to reviews
We got a new heat pump after fighting with American home shield for over 2 months in the heat of summer in Sept 2016. Last week we turned our air on for the first time and it doesn't work - American Home Shield will not waive the 75 fee to have the Company that...
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Water heater went out, I have all girls, they need their H2O....and hot! Called AHS, and they sent out a plumber, thought he would fix it, nope, he says "yep, you need a new H2O heater, that will be $75.00 please." AHS says they will send me their "approved Water...
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American Home Shield Home Warranty Review

#1033497
1.0
Had a leak fixed two weeks ago and have called the company several times to get drywall repaired and can't get them to respond. I have called, the plumbing company called - and they just ignore the service request. NOBODY AT THIS COMPANY GIVES A ***! I cancelled after 5 years because of the most recent HORRIBLE EXPERIENCE!!
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American Home Shield Customer Care Review

#1031117
1.0
Last night my hot water heater blew a seam. The company that was assigned to my case called and said they could get here by next Tuesday. The water is shut off to my house. I called AHS and was told their system was down and to call back later and they might be able to get someone here by Monday. Not the first time I have gotten the run around from this company. Will be dropping it shortly.
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American Home Shield Warranty Review

#1030932
1.0
Worst company ever. I have had them for two years paid $100 for a guy to come over for 5 minutes to say that's not covered. AHS how about a free diagnostic then pay for the repairs. Their customer service is the worst. They work hard on taking your money and goving you nothing. Only thing I got from them was we are not helping and why would you want to cancel services with us??
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Heat Pump Review

#1021713
5.0
Very good warranty company with exceptional service with a top notch service company. Thank you american home shield
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American Home Shield - No air-conditioning for 2 1/2 weeks - Bad Service! NOT RESOLVED We have been loyal customers of American Home Shield (AHS) for almost 15 1/2 years.We used to own a small property in Delray Beach and we took out a second home warranty with them,...
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Anonymous

Anonymous Has this been resolved? I'm currently waiting on a compresser.

1.0
Product
#1033871
Reply to reviews
Contractor, Eurolit was overcharging for parts that come with water heater already attached from factory. He flatly Refused to give me a cash receipt for $75.00 Service fee and to write an estimate for the job. Told me it was done when he finished job. He Could not do...
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1.4
I liked
  • Promises alleged benefits
  • Promises
I didn't like
  • Water heater they offer 410 cannot buy one for that
  • Does not keep to word
#1033179
Reply to reviews
On 23 Mar 2017 I was informed that I had failed to pay a service fee of $75.00 for a service call I had on 11 Oct 2016 - 5 months prior. They indicated that my property in Florida (I have 2 properties with AHS) had been serviced by Integrity A/C and I did not pay....
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I didn't like
  • Customer service
  • No real commitment to customer
#1032909
Reply to reviews
Our water heater has been out for over 2 weeks. We filed a claim online with American Home Shield (AHS) immediately and were assigned to a vendor. The vendor came 3 days later (which was miserable at the time - we had no idea how inadequate and unaccountable AHS would...
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Anonymous

Anonymous Same thing. We waited over 3 weeks to get a dryer fixed and calling customer service is an absolute nightmare. It is staffed by young, very *** people who do not listen to you...

Anonymous

Anonymous Same type of thing for us at 2weeks for replacement and they can't get us scheduled for another 7 days. Awful customer service and a vendor that wanted to rip us off of non c...

AHS is a rip off company ..they always give me the run around and never cover for the services they supposed to cover .. my contract stated they supposed to unclogge mainpip up to 100 feet away from my septic .. I had a water leak in my basement .. they sent me a...
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Service man came out...I told him about my refrigerator issue and what I thought might be wrong. He resented that I dared to suggest anything because he the certified expert. Told me that they only replace modules and don't repair components. He bragged about being the...
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1.0
Product
#1031453
Reply to reviews
I have had the Home Warranty Plan for over a year. Made my first call 5 days ago for a plumbing issue. I had to pay $125.00 for services call and then find out the warranty does not cover my plumbing issue. The customer service is terrible. They are great at convincing...
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Anonymous

Anonymous Strongly agree with the above complaints.. same thing happened to me ..