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Failing Capacitors on Air Conditioning (AC) could possibly cause a fire. American Home Shield doesn't care. The time on hold before speaking to a person was 34 minutes . Our downstairs AC unit is sporadically not working due to failing capacitors on compressors...
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1.7
I didn't like
  • Poor business practice
#1079591
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Called to report a problem with refrigerator. It took over 20 minutes on hold before call was answered. They sent a repair man out. Everytime we closed our fridge door the freezer door popped open. He puuled fridge out said we needed to clean the back out. Pushed it...
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1.0
#1079589
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Wasted over 8 hours of waiting for the phone to be answered. This company is a scam. The departments act like the don't communicate. We feel totally ripped of by them. We just wanted our air conditioner fixed. The have now cost us $ 7,000.00. AHS is a scam and a rip...
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#1079045
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American Home Shield - Negative

American Home Shield
#1076502
I used to be a vendor for American home shield no longer they have bad business tactics. They expect to pay the vendor close to nothing, and then roll the cost over to the consumer.
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American Home Shield - NYS tax on service fee

American Home Shield
#1076486
Why is NYS the only one charging tax on the $75.00 service fee? I pay taxes on my monthly charge to AGS as it is!! Why am I being double taxed????
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American Home Shield - Washing machine knob

American Home Shield
#1076483
AHS sent out tech to fix the knob on my washing machine that just kept spinning around so I couldn't use at all to start cycle. Here is how this guy made the repair: pulled the panel off on top of washer and added zip ties! That's it! No parts and I not only had to pay the 81.00 fee but monthly fee too! I could have done that repair myself! Zip Ties !!
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American Home Shield - Trying to get service

American Home Shield
#1072779
1.1
I had a leak water pouring from bedroom ceiling. Called no answer it was Sat night. Opened ticket on line. Called on monday. Plumber said he knocked on door on tues morning. Think he was at wrong house. Dog never barked did not hear anything. On hold for over hour. Still have no anwers but they can. Put in their charge. For work not done. Cancelling contract. BS COMPANY
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Service for 6 hrs AHS failed to respond to any phone calls I was hung up on .I I I called 3 times starting at 430 pm on sunday the 23 We had to search for an emergency plumber he came out to our home and started to trouble shoot the Problem after 3 hrs he finally...
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#1078846
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My ac broke on Saturday. I submitted a claim online. I decided I should try to have it expedited because it was supposed to be a 100 degrees out that day and we were under a heat advisory warning. I'm a widow and have three small children and my almost 80 year old...
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#1078742
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Mid May there was a trouble report on my oven. After waiting for technicians and them to find parts they said they could not fix. We came to an agreement on the amount and they said they sent a check. Unfortunately they sent it to the wrong address. I have now waited 2...
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1.0
Product
I didn't like
  • Warranty support or customer service
#1078727
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AHS authorized using an outside AC tech as they had no tech available at the time we called for service. The outside tech said our unit was not fixable. We started ordering and scheduling only to find out 5 days later (7-19-17) AHS decided we needed a 2nd opinion. All...
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1.0
Product
I didn't like
  • Being displaced for over a week and no end in sight
  • Very rude company representatives
  • No call backs
#1078612
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After paying into my policy for two years, with a few minor repairs to my AC unit, which went through the policy. Now, that I need the AC unity replaced, American Home Shield claims they won't cover my unit because it's a commercial unit. So, they take my money for 2...
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#1077631
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My ac went out Saturday in AZ at 108degrees. Called first thing Monday an the best they said was Thursday. I explained it was unacceptable due to the climate so I called again the next day as they said they were all booked. I got a call from service company an they...
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Anonymous
Anonymous

If I lived in a place with the potential for high temperatures of that nature, I would either :1) Institute and execute a Plan B. Window units in key areas , vent fans in hig...

1.0
#1077555
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I have a laundry list of complaints regarding this company. I will limit my frustration to the most current incident. I just finished waiting on the phone for over 1 hour and 9 minutes; only for the phone to finally ring and the customer service agent drop my call. I...
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#1077438
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