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Had to cancel my contract # 209768532 May 23, 2017. Called American Home Shield on 5/18/17 for problem with house A/C. They don't show up until 5/22/17. 2 Guys show up, unmarked white truck, not wearing any uniform, or any identification to make it not obviously clear...
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1.0
I didn't like
  • Terrible service
  • Unscruplous contractors with no integrity
  • Scam artist
#1052844
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I'm writing because I have heard nothing back about a bill for a service I already paid for in my previous contract. Stuart's is listed as having come to work on my washing machine on 3/29/17 but he actually came to my home on 4/12/17. I paid the $75 service fee on...
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1.3
I didn't like
  • False promises
  • Contractor did not do much
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I have had a policy with American Home Shield for several months. At the end of May, I submitted a claim for the repair of my washer. It took 8 days to connect with their contractor....Family First repair service in Maryland. The serviceperson came out said he needed...
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1.0
#1052321
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Short Review for May 24, 2017, Pc_service

American Home Shield
#1051592
1.0
They have repeatedly sent out lousey unreliable subcontractors. Make you wait forever to do the repairs. They must not get paid much by AHS because you are low on the todem pole with service. Not worth the agravation
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American Home Shield Homeowners Policy Claim Review

American Home Shield
#1049459
I have been lied to by AHS on a continuous basis. They couldn't find an installer for my dishwasher so they offered to send a check for installation. That was two weeks ago. Called today and was told someone didn't send in request. Would be two more weeks. These people are a ripoff!
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American Home Shield Air Conditioner Repair Review

American Home Shield
#1048332
If anyone hear the name American Home Shield Run Fast As You Can Bettet Yet Look Them Up On The BBB What I Should Have Did .My AC Need Gas I Got 2lbs put in they pay 10.00 on a lb. My bill was 200.00 if they had pay 1/2 I would have been good with that but 20.00 Really
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Short Review for May 02, 2017, Pc_service

American Home Shield
#1042034
1.3
Very crapy service. Extremely lonf wait times to speak with representatives who are everything but helpful. Contractors dont always show and often create bigger problems
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This company is a huge disappointment - what is sold and what actually is done are two very different things. Everything is a problem - from getting someone to actually speak with to the inexperienced and poor caliber of the technicians that are sent out and all the...
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1.1
I liked
  • Idea of having support in difficult situations
I didn't like
  • Lousy service - both technical and customer
#1052090
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Original call placed 4/10/2017 Call was given to Sears; they stood me up FOUR times. Call was transferred to Tommy D Appliance Repair; guy came out 5/8/2017. Diagnosed issue and then told me that I was responsible for getting dishwasher out from under the counter. It...
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1.6
I liked
  • Easy payment
I didn't like
  • Not reliable
#1051468
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I bought a home and seller sold home with the home warranty. I have had to call about numerous problems. The heat didnt work then air didnt work then heat stopped work then air stopped. Problem never fixed and American Home Sheild refused to help with replacing the...
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1.0
I didn't like
  • Send new techs each time
  • No resolution to issue
  • No emergency action
#1050835
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Everytime I call there is a minimum of 30 minutes wait time to speak to an unhelpful representative. The vendors who are chosen often back out because they don't want further dealings with this company. The vendors who do end up completing the work are extremely...
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1.4
#1050418
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I have 7 AHS policies and have been a customer for 20 years. During the past several months AHS has made two important changes that affect me and other landlords, without any notice at all. First, they started requiring that I or the tenant pay the $75 service fee up...
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4.2
#1049663
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AHS has been my home insurance company since 2005 and everytime I have used it I have been fully satisfied with ther service. The extra 75 dollars for service is alittle too much but the contract specified the copayment and we signed for it. To get a better deal what I...
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4.4
#1049249
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May 4 2017 Needed repair on a covered pool filter. Two different service contractors came and both misdiagnosed the problem. After waiting over 2 weeks to resolve the issue with a pool turning green, ended up fixing with a private contractor. Same situation last year...
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Anonymous
MMisha

I was wondering if they still forced you to pay the service fee even though they did not provide service? We are dealing with the same situation and they are asking us to pay...

1.8
#1048964
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